Romeo Toyota of Glens Falls

Great Sales Pitch/Totally Fake Results Bought a Prius Prime from Romeo Toyota/A major part of the sales pitch was service and car loaners. In three years never could get a car loaner for service, Today Prime from Romeo Toyota/A major part of the sales pitch was service and car loaners. In three years never could get a car loaner for service, Today I was guaranteed one for 8:00 dropoff for service and pick-up a loaner and got told none available and we have a lot of cars ahead of you to service. I was told no one gets in until 9:00 to discuss this with, so I left no service. Last time I went in for my free oil change, 1:00 appointment, waited got done around 3:30, they tried to bill me for the FREE OIL CHANGE had to get a manager to prove what I was given at the time of purchase. Their sales team is outstanding at sales, just NOT TRUTHFUL about service. More

I purchased a Toyota 4Runner from Romeo Toyota on May 4th and traveled from Rhode Island to New York to pick up the vehicle. One hour after leaving the dealership, several warning lights appeared on the dash and traveled from Rhode Island to New York to pick up the vehicle. One hour after leaving the dealership, several warning lights appeared on the dash. Despite being assured by the salesman Mike that the car was in perfect working condition and had been thoroughly inspected, it clearly wasn't. When I called Mike, he informed me that the service department was closed until Monday and advised me to take the car to my local Toyota dealership, promising that Romeo would cover any repair costs missed by their inspection. My local dealership discovered $9,000 worth of damage, including a broken suspension spring and other critical components. Initially, Romeo Toyota refused to cover the repair costs and insisted I drive the unsafe vehicle back for their inspection, which I understandably refused. After days of fighting and my local dealership providing photo evidence of the damage, Romeo Toyota finally agreed to cover the repair costs. However, my troubles didn't end there. I was supposed to receive my registration and license plates within 45 days of purchase, but 75 days have passed, and I still have neither. The temporary plate they provided expired on June 3rd, leaving me with a new 4Runner that I can't drive legally. Despite numerous attempts to contact Ryan, who processed my purchase, he has been unresponsive and has failed to address the missing registration and plates. Also, After sending them a notarized title duplicate for my trade in, Walt their GSM called me super rudely and threatened to send me a $32,000 bill after not reaching out for 70 days about this being any sort of issue. I provided notary receipt and tracking number and they claimed “I didn't sign it” even tho the signature was notarized and I took pictures of it. I am now speaking to the owner Patty Romeo who continues to apologize for the unprofessionalism of her employees. It’s sad honestly. I strongly advise against doing business with this unprofessional dealership, especially if you are from out of state. My experience with Romeo Toyota has been nothing short of a nightmare. More

Jeremy Watkins went above and beyond to get us the truck we wanted and the deal we needed. Couldn't ask for a better guy to buy a vehicle from. Jenny was awesome too. She knew what we wanted and kept an eye we wanted and the deal we needed. Couldn't ask for a better guy to buy a vehicle from. Jenny was awesome too. She knew what we wanted and kept an eye out for the perfect truck for us. And everyone that helped us from beginning to end were super nice and easy to deal with. Thank you for everything. Jeremiah and Danielle Birch More

My salesman was Jamie Potter. He went above and beyond to help me get into the car I wanted. I give him an A+! He went above and beyond to help me get into the car I wanted. I give him an A+! More

So far so good. Just purchased a 2024 Corolla Cross Hybrid XSE (vehicle was not on-site, they were able to find one for me quickly) from Dale Morris. Dale couldn't Just purchased a 2024 Corolla Cross Hybrid XSE (vehicle was not on-site, they were able to find one for me quickly) from Dale Morris. Dale couldn't have been more pleasant to deal with. He answered all my questions and helped me get the car audio set up when I picked it up. I have never used GF Toyota for service, but plan to and hope the experience goes as well as the purchase did. This is my first time with a hybrid car, and I am sure that Dale will be available via phone or email to answer any of my questions. I traded in a 2017 Rogue for the purchase and was happy with the trade-in value with minimal haggling. When it comes time for my husband to trade in his Ram, we will probably go with Toyota again. If you go, ask for Dale - you won't be sorry! More

Our salesman was Craig P. He was very professional, a good guy. I will admit we had some complications with management but Craig was not part of that and worked hard for our d He was very professional, a good guy. I will admit we had some complications with management but Craig was not part of that and worked hard for our deal. Go see Craig. More

Deceptive sales tactics - avoid. I called on Thursday, spoke to Joe, to see if they had a vehicle available for me to lease at the current special pricing and made an appointment for I called on Thursday, spoke to Joe, to see if they had a vehicle available for me to lease at the current special pricing and made an appointment for Saturday morning. I made a point of mentioning they're hard to find and wanted to make sure they had one for me for Saturday. I was assured they had multiple available and they would make sure they had one for me and if not they would call me Friday afternoon. They didn't call. I drove the 45 minutes Saturday morning to dealership and no Joe, they give me to another person. She takes my info again, which Joe already had done on phone, gets the vehicle, shows me features, I take a test drive by myself, come back and I'm told none available, no more until next month and lease deal likely won't be as good. I told them how I'd been reassured they would have one for me and she tried saying that they meant they had ones coming in not sold. I disputed this and then I walked. Their deceptive sales practices wasted 2.5 hours of my day. More

Danielle Kana and the crew were fantastic when we came to service our Toyota Four Runner. We waited a short time in a very user-friendly area where coffee was provided, optional snacks were available, and co service our Toyota Four Runner. We waited a short time in a very user-friendly area where coffee was provided, optional snacks were available, and comfortable chairs. The price was very fair and the work was well done. Zak had gone out of his way to sell the car and the dealership has been great. We would recommend them to anyone. More

Truly the worst purchase experience I've been involved in. On Monday April 1 my wife and I drove 2 hours round-trip because this dealer had what we have been looking for as a college graduation gift. We in. On Monday April 1 my wife and I drove 2 hours round-trip because this dealer had what we have been looking for as a college graduation gift. We upgraded her 2008 prius with this 2017. A quick test drive and my only request was the put it thru the shop for a oil change and to touch up some nicks on the hood. They said it would be ready Friday. On the day before, Thursday, I called to confirm everything was all set. Zac informed me yes, everything was ready. When I arrived on Friday with my daughter and wife nothing had been done, the vehicle never moved. Walt the General Manager told me that he would make it up to me by 1. Delivering the vehicle so I wouldn't need to make the 2 hr trip. 2. Would make sure it had a full tank of gas, it's only 11 gallons. 3. He would have a damaged lens replaced also in good faith. When Monday the delivery day came I recived a call saying that the paint was touched up but that they would not be changing out the lens. So, no full tank if gas, a lousy 11 gallons. No lens replacement. Nothing is worse than making customers promises and then just blowing them off. As a buisness owner my word is my bond and my customers return because of this. I will never return to Romeo Toyota, truly the worst experience I have ever with a dealer. More

Do not buy from here. I purchased a 2018 infiniti q60, they sold me a warranty that was supposed to be an additional 60k miles but was only until the car had 60k, (car had I purchased a 2018 infiniti q60, they sold me a warranty that was supposed to be an additional 60k miles but was only until the car had 60k, (car had 44k at time of purchase) sold me the warranty for 3k when infiniti gives warranty’s until 70k. Have had nothing but issues with this car, missing oil and coolant and they say theres no leaks but acknowledged both were missing. This whole dealership is built off taking your money but advertise they treat you like family. Stay far, far away More