Romeo Toyota of Glens Falls

Over the past 20 years that I have lived in Queensbury I have given this dealership 4 occasions to win my business. Each time I go elsewhere. My partner and I are trying to decide whether to buy a used car have given this dealership 4 occasions to win my business. Each time I go elsewhere. My partner and I are trying to decide whether to buy a used car that has good gas mileage for me to drive my 100 mile trip to and from work, making us a 3 car family, or to buy a new Prius and get rid of her Honda CRV. After Bill 'let' us look around the lot he came back and basically gave us very little information. The only thing my partner really wants in any car that we decide on is a moon roof and he proceeded to state that "the people buying the Prius are more 'responsible' buyers that are primarily looking for gas mileage." When I responded that thankfully these cars will one day be the norm on the road so why wouldn't you put a moon roof on for a customer? His lip actually curled! He went on to say that if they put a moon roof on for a customer they would also put in leather and everything else. ??? We only 'asked' about the moon roof. This person did not make a single indication that he wanted our business. This guy was the final straw. If I am in this area for 50 more years I will never go back to this dealership. One more thing, 30 years ago when my partner was younger she visited GFT and was told to 'come back when she grew up'! She had already bought her first house.At least they have been consistent over the years. More

Absolutely the best test drive and purchase experience I have ever had looking for a vehicle to buy. Employees were knowledgeable, patient and not at all pushy. I look forward to trading in my VW Passat in have ever had looking for a vehicle to buy. Employees were knowledgeable, patient and not at all pushy. I look forward to trading in my VW Passat in the future and buying a Toyota Camry from Glens Falls Toyota. It is said that the best advertising is word of mouth and G.F. Toyota has my mouth (is that correct English ? ) More

My experience at Glens Falls Toyota was the most pleasant car buying experience ever. As a single woman with not so great credit, needing a new car was causing me some stress and working with some dealershi car buying experience ever. As a single woman with not so great credit, needing a new car was causing me some stress and working with some dealerships can be intimidating. Not at Glens Falls Toyota! Bill was personal, assuring and a pleasure to do business with and Tim was working for me!! I am so thankful that I made the drive from Saratoga, met Bill and Tim, and have begun what I know will be a long lasting relationship with the Glens Falls Toyota Family. More

Glens Falls Toyota made our used car buying experience easy and remarkably pleasant! From the demeanor of our terrific salesperson, Mike Abodeely; to the no-nonsense pricing by the used car sales manager easy and remarkably pleasant! From the demeanor of our terrific salesperson, Mike Abodeely; to the no-nonsense pricing by the used car sales manager (and Internet manager), Glenn Racicot; and all the folks who made our used (2008) 4Runner look like new through prep. work/inspections; to the thank-you letter we received from president/owner, Howard Lebowitz, with his contact information, we couldn't have been more comfortable with our decision to buy there. Our salesperson, Mike Abodeely, whom we spent the most time with, really did go above and beyond in helping us. He came in on his day off to make our vehicle pick-up a positive experience and he took all the time necessary to familiarize us with the way everything works in the vehicle. My husband and I would recommend this dealer to everyone. Truly a high-quality dealership with high-quality vehicles. More

Buying a vehicle can be a stressful experience but the folks at Glens Falls Toyota are personable,genuine and accommodating in every way. I've been buying cars for almost half a century from a host of de folks at Glens Falls Toyota are personable,genuine and accommodating in every way. I've been buying cars for almost half a century from a host of dealers and must say my experience with Glens Falls Toyota has been the most satisfying. I'm confident of their commitment to customer care not only during the sale but long after the sale has been completed. In addition, they are dog friendly! More

I was shown a vehicle and given a fair price for it. My trade in, recieved a reasonable evaluation. I was not steared to a more expensive model, which I was also shown. A defect in the truck I picked out w trade in, recieved a reasonable evaluation. I was not steared to a more expensive model, which I was also shown. A defect in the truck I picked out was found and corrected, before leaving the lot. All told I am pleased with using Glens Falls Toyota. More

This is the second Camry I bought at Glens Falls. When I was looking at cars this time I looked at a dealer from another manufacturer and another Toyota dealership. I was really looking for a Toyota and mad was looking at cars this time I looked at a dealer from another manufacturer and another Toyota dealership. I was really looking for a Toyota and made an offer on a 2011 Camry. When the deal fell through, I was rethinking my options and decided to go to Glens Falls and see what they had. Gabrielle was great at the test drive and when I was making the offer. When we had the agreed upon deal, Tim came over for the financial part. This is my second time working with him and he is great. As for the quality of the product, Glens Falls is takes pride in their products and sent the car through service before I picked it up. When I was test driving the 2011 Camry at the other dealership, we noticed uneven tire wear on the front tires and the vehicle had to be jump started for the test drive and would not restart after the drive. Not at Glens Falls. Great service and quality at Glens Falls Toyota. More

We had taken our 2004 Prius to GF Toyota for service a couple of times and had very good service. That's why we returned to this dealer when it was time to replace it with a new car. Originally, we were g couple of times and had very good service. That's why we returned to this dealer when it was time to replace it with a new car. Originally, we were going to wait for the Prius wagon, but decided instead to get another hatchback. By that time, we knew exactly what we wanted when we walked in. Bill was very attentive and responsive throughout the process. I would have rated customer service a 5 if he had not been too eager to explain and justify a couple of options that we did not want. Since Prii are in high demand, your inventory did not include one in the color we wanted, so he had to show us another model entirely with almost the same color. Things would have been smoother if our chosen color was there, but he probably had no control over that. These two snags made the process bumpier than it needed to be. He was fully prepared when we came to pick up the car, and that went very smoothly. However, the real downer in the sales process was the overly slick, too-well-practiced after-market presentation by Tim. I wisely suggested to my wife that she stay outside for this. (If she had stayed, she would have hit the ceiling.) I heard him out for more than 20 minutes, mostly to be sure I made an informed decision. I decided against any of these packages. (Bill seemed very grateful that I had agreed to listen. Perhaps a bit of internal pressure?) It ended when Bill and my wife came in to "rescue" me. My wife and I are very sensitive to, and have low tolerance for, the sales process in general, and Tim would have done much better by us to be more low-key and let the product sell itself. I didn't rate price a 5 because Prii are in such high demand, but we knew we'd be paying at or near sticker price because of this. We did get a decent price for our trade-in, considering its condition. More

This dealership was amazing, they helped me find every option possible and found me a rebate that Toyota was offering at the time to reduce the price. I would highly recommend this dealership to anyone, n option possible and found me a rebate that Toyota was offering at the time to reduce the price. I would highly recommend this dealership to anyone, near or far. You won't be disappointed. More

This is my second vehicle from them in 6 years... Great customer service, price, and no B/S.. Thanks to Gabrielle and Tim for accommodating my schedule and getting my RAV4 out by going the extra mile! customer service, price, and no B/S.. Thanks to Gabrielle and Tim for accommodating my schedule and getting my RAV4 out by going the extra mile! More