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Romeo Toyota of Glens Falls
Glens Falls, NY
800 Reviews
We are proud to say we are a local family owned dealership which was previously Glens Falls Toyota which was also family owned. We strive to keep the feeling of family with each and every customer. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 800 reviews
January 06, 2021
We did not have the positive experience here most seem to have had. We had to wait two weeks for a service appointment, but after telling them precisely what the problem is we which needed attended to (hand have had. We had to wait two weeks for a service appointment, but after telling them precisely what the problem is we which needed attended to (handbrake and inspection + an oil change), they then charged us $105 for an oil change and to be coldly informed that they did not have the parts to fix our RAV4, and they sent us on our way with a then expired inspection. Not even a 10 day sticker. Ofc, on the way back to our home (2 hours away), we got stopped by the troopers and rightly cited. Needless to say, we won't be returning and recommend others avoid, too. Thank you. More
by dbd123
Employees Worked With
Heather Womack
December 30, 2020
Great Experience with professional and friendly staff. James Lynch, our salesman, and the rest of the team were great to work with every step of the way. Thanks to all. James Lynch, our salesman, and the rest of the team were great to work with every step of the way. Thanks to all. More
by Sharon
Employees Worked With
Walter Foster
December 30, 2020
Very professional. Taking Covid very seriously. Would recommend this dealership to friends and family. Happy with my RAV4 hybrid. Joe Taylor was great. The end recommend this dealership to friends and family. Happy with my RAV4 hybrid. Joe Taylor was great. The end More
by jwaja78
Employees Worked With
Mike Abodeely, Joe Taylor
December 20, 2020
Very professional services, considerate,, knowledgeable in explaining all of our concerns and expectations in purchasing the vehicle we were interested in. We will visit Toyota dealer in the future. in explaining all of our concerns and expectations in purchasing the vehicle we were interested in. We will visit Toyota dealer in the future. More
by gloriascott1960@yahoo.com
Employees Worked With
Steve and Kevin
December 11, 2020
Great experience. Friendly, professional, thorough. Great communication. Could not be happier with the outcome! Highly recommend. Hopefully won’t have more issues anytime soon but if I do, I would definitely communication. Could not be happier with the outcome! Highly recommend. Hopefully won’t have more issues anytime soon but if I do, I would definitely go back.. More
by Tim S.
Employees Worked With
Danielle and Ben
December 10, 2020
Great experience. Mike Hewett went out of his way to bring the vehicle to us. He constantly was in communication with us through out the process. Well done! bring the vehicle to us. He constantly was in communication with us through out the process. Well done! More
by Stsi
Employees Worked With
Mike Hewett
December 08, 2020
When I dropped my car off for inspection I was asked did I want my tires rotated, I said no then Danielle called me at home to ask me if I wanted tires rotated, I said no, she then proceeded to tell me othe I want my tires rotated, I said no then Danielle called me at home to ask me if I wanted tires rotated, I said no, she then proceeded to tell me other services I would need in future,spark plugs etc, I had a lot of work done at 100,000 miles, did you look at. At that info More
by Nfrench55418
Employees Worked With
Service department
December 05, 2020
First time since there since Glens Falls Toyota changed to Romeo Toyota. Service staff were friendly, knowledgeable and efficient. . Unfortunately, I had to wait, but service was completed and I was on to Romeo Toyota. Service staff were friendly, knowledgeable and efficient. . Unfortunately, I had to wait, but service was completed and I was on my way in just over and hour after getting oil change, tire rotation, and securing a heat shield that was making a rattling sound. They did a mini-point inspection and shared with me their findings. Waiting area was clean and welcoming. Since we are in the middle of a pandemic, seating was spaced out, and there were multiple hand sanitizing stations. Overall great experience, as much as waiting for your car to be serviced can be. A little pricey, but typical and expected. They didn’t communicate with live video chat and I’m glad they didn’t! They did communicate via standard text messaging which was just fine. More
by waynec73
Employees Worked With
Do not remember names
December 01, 2020
Joe Taylor in sales was excellent! We got a great price along with a better than expected trade in price. Haven't used their service yet under the new ownership. along with a better than expected trade in price. Haven't used their service yet under the new ownership. More
by REL
Employees Worked With
Joe Taylor
