Glens Falls Toyota - Service Center

5000 mile check I was in before my appointment and done quickly. Very satisfied. Plus I didn't have to pay. Colleen sold me the Rav and she was very supportive of wha I was in before my appointment and done quickly. Very satisfied. Plus I didn't have to pay. Colleen sold me the Rav and she was very supportive of what I wanted, the best part was she didn't try to push things I didn't want. I will gladly deal with her again. More

First Year of Service-NYS Inspection I have now had my Toyota Highlander Hybrid for one year,,,,hard to believe it has been a year, Needed a NYS Inspection and they got me right in, I h I have now had my Toyota Highlander Hybrid for one year,,,,hard to believe it has been a year, Needed a NYS Inspection and they got me right in, I have been using Glens Falls Toyota for the basic oil change and car care and like them very much, Good work and pleasant waiting area to wait for your car. Thank you service department! More

Another satisfied experience I have always received excellent service from the service department at Glens Falls Toyota. I had my 65,000 maintenance completed and also they repla I have always received excellent service from the service department at Glens Falls Toyota. I had my 65,000 maintenance completed and also they replaced the front stabilizer links Jim kept me appraised of what was being done on my vehicle and why. As in the past I was very happy with the service that was done and received my vehicle back in a reasonable time. More

Great Service! We drive more than an hour to get our car serviced at Glens Falls Toyota. We have established a longstanding relationship, and trust them to take goo We drive more than an hour to get our car serviced at Glens Falls Toyota. We have established a longstanding relationship, and trust them to take good care of our vehicles, and provide us with guidance that we can trust. The people are great, and the service is comprehensive, quick and efficient. Great shop! More

10K Service check I went in for my 10K check and Winter being what it is, my floor mats were very dirty. I am semi-handicapped and it is difficult for me to clean them I went in for my 10K check and Winter being what it is, my floor mats were very dirty. I am semi-handicapped and it is difficult for me to clean them myself. I asked if they would do this for me and they did... I was most grateful. More

Oil change Their service department is great! They are very accomodating and pleasant. I choose to wait everytime and the wait is always less than an hour. Their service department is great! They are very accomodating and pleasant. I choose to wait everytime and the wait is always less than an hour. More

Toyota Prius I have never had such a stress free experience. Usually buying a car is nerve racking, but not this time. This is my second Prius, and I have always h I have never had such a stress free experience. Usually buying a car is nerve racking, but not this time. This is my second Prius, and I have always had my car serviced at Glens Falls Toyota. Everyone there is so nice. I had taken my First Prius in for service. I really hadn’t intended to buy a new car, because I was happy with my First Prius. I got looking around the show room, and noticed that Toyota was offering a extremely good deal on a new Prius. I approach Nicole Pafundi. She and Walter Foster made this the best car buying experience I have ever had. I wouldn’t buy a car anywhere else. You are very lucky to have Nicole, and Walter. Thanks again for all your help. More

Resolution of service issue After having a conversation with Glens Falls owner regarding an issue I experienced with his service department, a resolution was offered to rectify t After having a conversation with Glens Falls owner regarding an issue I experienced with his service department, a resolution was offered to rectify this issue. More

disappointing service experice, resolved I brought my 2009 Camry in on July 10 because a heat shield fell off and I wanted it checked to make sure there was nothing else about to fall off. I I brought my 2009 Camry in on July 10 because a heat shield fell off and I wanted it checked to make sure there was nothing else about to fall off. I have been going to Glens Falls Toyota since 2002, with two different Camrys, both of which I bought there. The past two times I have been to the service department, I have noticed that the customer service in the service department has gone from exceptional to poor. There has been a lot of turn over lately with service advisors. The service advisor , I have dealt with the past 2 times, Heather Wommack, has a condescending attitude and not very friendly. When I left the dealer, I noticed my car was running rough, and I went back in and mentioned it. Heather had an attitude when I came back in, but the service manager Jim, intervened and told me I needed to drive 5 miles for the computer to relearn everything. I wanted it noted that Jim is still great at what he does and with customer service. But Heather is not the greatest and I pick up on her attitude toward customers because I work in customer service. Glens Falls Toyota used to have the best customer service before the expansion a few years back. At this point I am seriously considered trying New Country Toyota in Saratoga because I really don't want to deal with Heather's poor customer service again. After posting this review, I received a private message from the owner of Glens Falls Toyota and then a follow up call from Jim, the service manager. I was impressed on how quickly they responded and handled the situation with the employee involved. Jim, convinced me that he handled the situation with Heather and I am now willing to bring my car back for it's next service. More

Great Service & Sales!!! Owner is great! Refunded money! Go there for service & New Car!! Howard Lebowitz Great person to deal with! Go to Tina North for Great Sales & Jim St Owner is great! Refunded money! Go there for service & New Car!! Howard Lebowitz Great person to deal with! Go to Tina North for Great Sales & Jim Stegman for Great Service! More