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138 Reviews of Glens Falls Toyota - Service Center
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July 18, 2016
Reliable and Responsive From sales to service this dealership provides personalized attention. All of my questions or concerns have always been treated promptly and with res From sales to service this dealership provides personalized attention. All of my questions or concerns have always been treated promptly and with respect. The service department is terrific. Their work has been great and they always take time to explain anything I ask about. More
by Susan Ritzenberg
Employees Worked With
Jim, service manager, Howard Lebowitz
July 13, 2016
Friendly but incomplete service Service requested: tire puncture repair, oil change, engine splash guard repair, tire rotation on 2007 RAV4. Outcome: My first visit to this dealershi Service requested: tire puncture repair, oil change, engine splash guard repair, tire rotation on 2007 RAV4. Outcome: My first visit to this dealership because we are from Texas visiting our daughter in Scroon Lake's Seagle Music Colony for the summer and I was having work done on her RAV4. The service man was extremely friendly and welcoming. The oil change and tire puncture were handled well though I was never shown the puncture in the tire. I ended up needing two new tires to replace the unrepairable side-punctured tire and the nine year old spare that was in questionable condition. However, the engine splash guard that had a detached corner hanging loose was never repaired (something I did not realize until we were Back in Scroon Lake.) I was assured by the service man that it would be fixed. Also, the spare tire cover, which are famously difficult to put back on this model RAV4 was only partially covering the spare. If anyone should be able to get this cover back on completely it should be a Toyota dealership service department! Lastly, the finished car was left parked under a tree on the lot that dripped sap and debris requiring a trip to a car wash before returning it to my daughter. Really guys? You're not aware your tree drops sap and mess on cars? I also busted a knuckle (requiring a trip to the local health clinic) trying to fully replace the spare cover! I never did get it on completely! More
by jgoode488
Employees Worked With
Don't know name: tall, slim with earring, very friendly.
February 27, 2016
returning call and breakdown of labor costs called to set up an appointment left message, no return call. Called the next day for estimate on new tires but no, left message but they did not cal called to set up an appointment left message, no return call. Called the next day for estimate on new tires but no, left message but they did not call back. Did have work done would like to see the labor cost broke down. More
by jzski
Employees Worked With
service department
February 25, 2016
Unhappy with the Service Dept Ladys please read.See Tina for a professional experience purchasing a car. But when you need to deal with the service part you need to watch out . Ladys please read.See Tina for a professional experience purchasing a car. But when you need to deal with the service part you need to watch out . My wheel needed repair and after three times with my trunk not locking . ( all covered under my protection plan ) Jim the service mgrs unprofessional is uncalled for . I now need body work done . Went and got the estimate done and his respond to me was go there and get it done . Really ? What happened to ensuring your customer is getting the best quality service . Bad service . Bad review after giving them a good one because i delt with mark on my last visit. SAD! More
by sarab123
Employees Worked With
Jim and Mark
August 05, 2015
GF Toyota saved me headaches, more trauma and lots of money First of all, let me cut to the chase and tell you what I've learned, and then if you're interested you can read the rest of my story because my stor First of all, let me cut to the chase and tell you what I've learned, and then if you're interested you can read the rest of my story because my story is not short, but I will try to summarize the best I can: I will be bringing my car to GLENS FALLS TOYOTA for any service I might need in the future. I really had a bad experience at another Toyota dealership which, if I allowed and which at the time seemed like the easy way out, could have resulted in a lot of unnecessary money, time, additional aggravation and inconvenience. The people at Glens Falls Toyota were fair, honest and gave me excellent service and really helped me out of a bad spot. So my story -- I own a 2012 RAV4 Toyota, bought brand new, one owner, and now having approximately 40,000 miles, just out of the 36,000 mile warranty. Due to lit ABS and tracking control panel lights, I brought my car into a Toyota dealer just south of Glens Falls - where I originally bought the car - on a Wednesday at 10:30 in the morning to fix whatever the problem was indicated by the panel lights. At approximately 2:30 p.m. the same day, after waiting all that time in their showroom, I was informed the service department did not know what was wrong with my car but that I also did not have any brake lights and the fee would increase from $90 to $500 diagnostic fee if they were to find the problem, and if they were to proceed they needed my ok. Not happy, but hoping I could rely on the dealership I bought the car from, I gave them the go ahead. By Thursday, the next day, at approximately 2:00 p.m., I was informed I needed a new ABS actuator, later changed to ABS controller, resulting in a verbal quote of $3345 parts and labor, but the $500 diagnostic fee would be subtracted from the total if I had the work done there. Toyota, having the good reputation it does, the car JUST being out of warranty and totally outraged by everything, I thought something was amiss and contacted Corporate Toyota later that day, Thursday, to complain about the outrageous bill. I placed my complaint with the Toyota representative, told him the part I was advised the car needed and how much the bill was - $3345 at that point - that the car was just out of warranty and that Toyota should stand behind their product and offer some assistance in the matter with such a high bill. The corporate Toyota representative contacted me the next day after speaking with the service manager. The Toyota representative from Corporate Toyota informed me that the service manager said the car was not in his shop and the car had not been diagnosed!! I informed the corporate Toyota rep at that point that the car had been in this service manager's shop, sitting for two days and had been diagnosed resulting in a bill of $3445. The rep also informed me he could not assist until my car was diagnosed since the service manager told him my car was not there and had not been diagnosed. Absurdity! Having lost faith in this dealership and totally traumatized, the following Monday I took my car to GLENS FALLS TOYOTA for a second opinion (driving up the Northway with no brake lights and only flashers). At this point it was an emergency situation. GF Toyota set me up with a rental car, and by the next day they called and said my car was ready. No mess, no fuss. When I came to pick up my car, I was informed by GF Toyota that GF Toyota inspected my vehicle, which I didn't realize the inspection was due, ordered a new seatbelt that to any onlooker was faulty, informed me the seatbelt was still under warranty, which I didn't know, fixed the panel light problem and brake lights, stating the whole problem with the panel lights and brake lights was a relay and not some actuator as stated by the other dealership, that my car was good, that they would contact corporate Toyota to see about getting assistance with the cost of parts and labor on my behalf and gave me a total bill of $589!!! That's a far cry from the original stated price of $3445 by the other dealer. I don't know what the other dealer's problem is or was, whether they are just incompetent or professionals at snow jobs, but, hopefully, anyone reading this will take heed and learn a lesson easily through me. Thank you Glens Falls Toyota. You saved me time, money and aggravation. I will be seeing you in the future to service my vehicle. More
by Female Auto Consumer
Employees Worked With
Dave and Jim in service - thank you!, Howard Lebowitz
May 22, 2015
Service This was the first time I brought my car to Glens Falls Toyota for service. I've always gone to New Country Toyota and had a wonderful experience, bu This was the first time I brought my car to Glens Falls Toyota for service. I've always gone to New Country Toyota and had a wonderful experience, but it was more convienent this time to go to Glens Falls. However, when I picked my car up from an oil change and checked out, the cost was almost twice what it was suppose to be. No one had talked with me about it. No one had called me about any issues. And when I asked why it was so much, the clerk looked at the reciept and said there was a screw in the tire that they plugged, which may have been fine, if someone had called to let me know and ask if I wanted it plugged. Now I'm wondering if they tacked this extra charge on. I don't know any other service place that would have done any sort of extra service without contacting me first. Soon after posting this review, I recieved a call from the dealership. The service manager apologized and explained that they didn't know that I would have wanted them to call me for doing this extra service. They did refund the amount I had paid for the plug. More
by Allison
Employees Worked With
Service Dept
February 07, 2015
Problem solvers and great help I had a fistful of safety recalls on my Rav 4 Toyota. Glens Falls Toyota took me on, despite the fact that I bought the vehicle from Manhattan Toyota I had a fistful of safety recalls on my Rav 4 Toyota. Glens Falls Toyota took me on, despite the fact that I bought the vehicle from Manhattan Toyota ( who I can't recommend at all). The service department is great and the president took the time to write a nice email back after I thanked them via email for their help in getting my Rav 4 back to it's full potential. Love the car, by the way! Thanks! More
by CozyHaven
Employees Worked With
Jim Stegman - service, Howard Lebowitz
December 07, 2014
Excellent! We just purchased a 2014 Tundra pickup truck from this dealer. We have purchased 2 Corollas, 2 Highlanders and 3 Tundra pickups from them over the ye We just purchased a 2014 Tundra pickup truck from this dealer. We have purchased 2 Corollas, 2 Highlanders and 3 Tundra pickups from them over the years. We have always worked with Gabrielle Smith on all of our purchases. We consider Glens Falls Toyota to be the best dealer we have ever worked with. We have had fantastic experience with all the Toyota vehicles we have owned over the years. We have been treated very fairly with all of the deals we've received in purchasing our Toyota vehicles at this dealership. There is never any high pressure sales pitch and they always go the extra mile for every detail that is important to us. All from switching out our snow plow to the new vehicle, re-installing our tonneau cover, ordering the rubber mats we wanted, re-installing our cargo net, even on one of our truck purchases, switching out a specific mirror we wanted. Little details mean a lot to us along with their friendliness, timeliness of closing the deal, taking care of all the paperwork and sending us off with a full tank of gas too. Gabrielle always does an excellent job working with us. We aren't real tech savy, so she spends a lot of time getting us on track with setting up our phones for "Bluetooth", giving us a one-on-one tour of all the gadgets in our new vehicles and especially helping us get started with our new GPS in this newest truck. Every purchase we have made working with Gabrielle has been smooth, quick and we've always been satisfied with the deal we get. We are also most happy with the service department over the years. It is simply excellent! They always accommodate our busy schedule for our service needs. We really can not say enough good things about our experience with this dealership. We've worked with them for many years and everything with them is excellent! There are other dealerships closer to us that we had bad experiences with. But, thankfully, we found Glens Falls Toyota and have never had a bad experience again and we don't intend to ever go to any other dealer. More
by bobnlin
Employees Worked With
Jim Stegman, Paul Wilkins, Gabrielle Smith, Ben Fuller
November 25, 2014
Worst ever beware!! Honestly I am shocked by the high reviews of this website. I never do reviews but I was compelled to do it this time. People should be warned that the Honestly I am shocked by the high reviews of this website. I never do reviews but I was compelled to do it this time. People should be warned that they will be lied to and cheated and stolen from. I will list 3 different instances. 1) I was calling around looking for the best deal I could get on tires for my Toyota tundra. I called this Toyota dealership and they gave me a price that was 250.00 more for the same 4 tires than the lia Toyota in albany which is a great dealership by the way.. I told this dealer that they were 250 more and they said the price was the price and they would not match albany and I should go there if I want that price! What? Wow!! They also said they don't work with other Toyota dealerships like most do. If I wanted to get special treatment I should have bought my truck at their place! I couldn't beleive it. Now I did not number these instances in the order they happened just so you know. 2) last winter it snowed a lot and I was lazy so I just let the wipers push the snow away. Well it broke the wipers / motor. What I didn't know then was that the wipers have a mechanism where they tighten up and stop working if they have to much stress on them or weight from snow. They lied and told me the whole motor had died and that it needed to be replaced AND it was not covered under my expensive 100,000 mile bumper to bumper warranty. I was too far away from albany and I needed to work the next day so I let them " fix it" but I kept the broken parts. 3) I broke my antenna off in the car wash and went to them to have it changed. I figured no big deal right. Quick easy fix it just unscrews . They told me it was a really bad place for the brake and that they probably would be able to get it out easily and I would need an entire new antenna mechanism or something like that and it would cost me like 200.00. I sat for 2 hours waiting for my repair and then they came to me and showed me some scratches on the area where they had tried to grab it and remove it but they couldn't get it so I was in for another expensive repair of something that seemed to be very inexpensive and easy. Finally I had had enough. I took my truck down to Kia Toyota in albany and told them what had been going on. Lia explained that the motor on my wipers was perfectly fine and even if it had not been its was 100 percent covered by my warranty. They then showed me how to easily fix it within like 2 minutes with a wrench if it ever happened again. They also removed and fixed the antenna in a matter of less than 5 minutes and they directed me to where I could get a tool that costs a couple of bucks to remove antenna from then on when using drive thru wash. It literally take 10 seconds to remove and put back on. They apologized for the dishonesty and horrible practices of the glens falls Toyota and recommended I file complaints with the dmv and better business bureau. I await the results. I feel most people that reviewed this dealership positively either do not know much about fixing vehicles which is fine or they were asked to give good reviews so the place could get more business. It's not a coincidence when you have 3 bad experiences..for those of you who don't want to travel all the way to albany, there is a Toyota dealership in saratoga. Maybe give them a shot but honestly you are being lied to and ripped off at this dealership even if you don't realize it. More
by mark meringolo
Employees Worked With
Not sure of names
January 04, 2013
After bringing my 2003 Tundra in for the scheduled frame inspection per Toyota's recall I was told by Jim Stegman (the Service Manager) that the frame would need to be undercoated...but their equipment was inspection per Toyota's recall I was told by Jim Stegman (the Service Manager) that the frame would need to be undercoated...but their equipment was down at the moment. He explained he should be able to assist me in a month. I was a little concerned with their customer service when he said "if his department did not call me when the machine was fixed that I would need to call in about a month". Surprise, surprise, no call from Jim or his staff. So I called to schedule my appointment and request a loaner vehicle. This conversation was with Jim and was rather lengthy as a requested a truck as a loaner. He said "that they had only one on the lot and I was more than welcome to it if it was available but no guaranties". He did promise me a car at the least. Slightly dissatisfied with this I still scheduled my appointment for 12/27/12. After driving through the nasty weather (about 45min one way) I arrive at the dealership to be greeted by Jim stating "You are not looking to get a loaner are you". I will be the first to admit that I lost my cool with an arrogant Jim, but come on guys a phone call the day before to explain that I could not get a loaner because of the bad weather would have resolved this issue...and come on Jim like you don't have insurance on your loaner vehicles. I will not be doing business with this establishment and I don’t recommend their service department. More
by brue
Employees Worked With
Jim in Service Department
