Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
138 Reviews of Glens Falls Toyota - Service Center
Sort by
May 15, 2018
Amazing staff to work with. Your staff has always made us feel as if we are special people, not just another customer. We have had many Toyota Camerys, and now that we are older Your staff has always made us feel as if we are special people, not just another customer. We have had many Toyota Camerys, and now that we are older, we drive a Rav 4 (it's easier to get in and out of.) Each Toyota has always been a joy to drive. Thank you to all of you, from the least to the greatest. We'll be back!!! Dan & Janice Belden More
by jbelden43
Verified CustomerEmployees Worked With
Jim & Staff in the service dept., Tina North, Colleen Pitkin, Joe Taylor, Walter Foster
May 12, 2018
Service experience Great service, never have to go back a second time, wonderful customer care. Loaner offered without my requesting it. Love this dealership. Jim Stedma Great service, never have to go back a second time, wonderful customer care. Loaner offered without my requesting it. Love this dealership. Jim Stedman is the best! More
by stephanie
Employees Worked With
Jim service mgr
May 11, 2018
25,000 mile FJ service Overall good experience. Staff very friendly. Will buy my next new Toyota from this dealership. Happy to be a customer of Glens Falls Toyota. Local Overall good experience. Staff very friendly. Will buy my next new Toyota from this dealership. Happy to be a customer of Glens Falls Toyota. Local is better. More
by rudwung
Employees Worked With
jim stegman, service mgr., Howard Lebowitz, Ben Fuller, Tina North
May 10, 2018
Need better Communications between departments. Part of the purchase agreement on my Highlander included an update to the Navigation software. The update was done quickly and in a very timely manner Part of the purchase agreement on my Highlander included an update to the Navigation software. The update was done quickly and in a very timely manner. I enjoyed a cup of coffee in the pleasant waiting room. Everything was fine until it was time to collect my car and leave. The service adviser presented me with a bill for several hundred dollars. Although my bill of sale clearly stated that the update was included in the purchase price, that information didn't make it onto the service order. It only took a few minites to straighten out the situation, but I was embarassed as I stood there waiting for the situation to be resolved by the Sales Manager. It was clear that my word wasn't good enough, and the bill of sale that was in the car was never looked at. Otherwise, everything was great. More
by robertblaize
Employees Worked With
Cashier/ Service adviser.
May 09, 2018
Nobody called me I had an appointment for 8:30 on a Saturday morning for an oil change. I dropped my car off early and went home. After sitting around with no word or I had an appointment for 8:30 on a Saturday morning for an oil change. I dropped my car off early and went home. After sitting around with no word or update about my car I called the dealership around 12:30, figuring it did not take 4 hours for an oil change.I was told that the service department left at noon. I asked if anyone was planning on letting me know, to which I did not get an answer. More
by buggyb878
Employees Worked With
Nicole Pafundi
May 09, 2018
Glens falls Toyota is the best...Jim the service manager always takes excellent care of my 4 runner.i trust his judgement .he knows Toyotas...inside and out!he is the b is the best...Jim the service manager always takes excellent care of my 4 runner.i trust his judgement .he knows Toyotas...inside and out!he is the best! .....Mrs.Armstrong More
by marshallsisfin6
Employees Worked With
Tina North
May 05, 2018
maintenance of older toyato truck Jim, the service mgr. has been outstanding on keeping my sons older toyota tacoma running great.He is always helpful and very honest with any replaeme Jim, the service mgr. has been outstanding on keeping my sons older toyota tacoma running great.He is always helpful and very honest with any replaement parts I need. I have been going there for thirteen years and am very satisfied with the service. More
by TROOT333
Employees Worked With
Mike Abodeely
May 03, 2018
Very Poor Customer Service This is the 3rd time I’ve left my Tacoma all day and at the end of the day the work wasn’t completed. No courtesy phone call as a heads up either. I s This is the 3rd time I’ve left my Tacoma all day and at the end of the day the work wasn’t completed. No courtesy phone call as a heads up either. I specifically called one week in advance to discuss 3 items; oil change, spray the underside/frame due to no rust perforation from previous inspection and check the propeller shaft universal joints. Since I was told all 3 items could be done I scheduled the appointment for 4/30/18. I was told my truck would be worked on first thing Monday morning so I left it Sunday night. By Monday at 3:30pm my vehicle wasn’t ready and I was told they couldn’t do the spraying because that needs to be ordered. We don’t stock it yet the customer service rep. a week earlier put me on hold to double check with Jim the Service Manager to make sure all three items could be performed on 4/30/18. What a waste of my time considering I could use many other service centers but I like to try and keep my business local. Besides the service center customer service reps. don’t know what the other one is doing or saying. Very poor customer service. More
by QueenKing99
Employees Worked With
The girls at the service center front desk
May 02, 2018
so fast and easy and actually enjoyable we were greeted warmly as though we had been customers for years even though this was our first time having our new car serviced there. we were in an we were greeted warmly as though we had been customers for years even though this was our first time having our new car serviced there. we were in and out much faster than anticipated. the lounge was clean, comfortable and had nice amenities. Really enjoyed the personal feeling. More
by dstephenson0
Employees Worked With
Jim Stegman
May 02, 2018
in and out quick for inspection! Quick service on my inspection,which was great,I have been going to this dealership for years now.always helpful there. Would recomend if someone aske Quick service on my inspection,which was great,I have been going to this dealership for years now.always helpful there. Would recomend if someone asked me about them. More
by arthurlockhart
Employees Worked With
service
