Ron Bouchard Honda

Liars and Cheats To Whom It May Concern, The definition of customer service is listed as the assistance and advice provided by a company to those people who buy or us To Whom It May Concern, The definition of customer service is listed as the assistance and advice provided by a company to those people who buy or use its products or service. The definition of professionalism is all customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they are cared for. What these two terms have in common are that Ian Thomas lack both. My husband and I purchased a vehicle on 8/13, a VW Tiguan. I was told by Ian that the car had just come in but was in perfect condition. After a lot of fancy footwork done by Abbi, who really went above and beyond, the deal was closed and I picked up the vehicle on Sat. I was made aware from the beginning that we would need new plates as the old ones were so worn it would not pass inspection so we made the choice that we would go to the DMV and have them replaced and would get the registration there and then as well. We received a call from Tim Wilson our sales rep requesting we bring the car in and he would take care of getting the new plates and registration. We obliged and brought the car to him where he put on dealer plates and told me everything would be done in a couple days. In the meantime I had to bring the car back as the brakes were squeaking and I have a small child I needed to ensure the vehicles safety. (At this point I have no sticker on the car) I brought it down and spoke with Ben who was very pleasant and they looked into it immediately and said they just needed to be lubricated and I was all set. I was pulled aside by Seth in the service center and explained that all brakes squeak. Now I am very well aware of the fact I am not a mechanic nor do I wish to be one but the basic rule of brakes are they don't squeak, if they do there is an issue. Less than 2 days later the squeaking started again and they decided they would just replace the brakess which I felt more comfortable with. At this point I was feeling very uncomfortable with the information I was given about the perfect car and looked into it myself as I was not given the carfax I asked for six times and still have yet to get it from the dealership I was able to find there were 2 owners not one as I was told, the car was in a minor accident and there are 2 recalls. Feeling very uncomfortable about this situation I tried calling Tim on 9-9 to see where we were with the plates and registration so I could get a sticker and know it was going to pass inspection. Tim had the day off and so I asked to speak with the supervisor which was Ian. To say I was treated like an inconvenience would be an understatement. He was bothered by fact I called, that I wanted this done as quickly as possible as I wanted a sticker. I asked if it could be done by Friday and I was met with "it will be done when it's done, anything else?" I was aware at that point the title was needed to do what was expected but was never told that originally, again as it was suggested to us we go and do all this ourselves. I called again on 9-14 when Tim was with a customer and spoke with Kevin who had Ian in the background feeding him answers. Finally Ian got on the call and said again it will take as long as it takes, do you want to return the vehicle? Since I was misled on this particular vehicle I said it would be in the best interest to negate the deal and I was met with, "you will surrender the car and we will ruin your credit. We will not give you your car back, it's probably at auction and we won't give you another car." There was no understanding that it has been a month, the car was not in the condition I was told it to be by him, it was returned twice for brakes and I needed to make sure it would pass inspection, again I have a child. I will not apologize for wanting my families safety and I will not be threatened. After getting berated by Ian I did express to him I will be contacting my AG and lo and behold 5 minutes later they magically have my title, registration and plates. How long were those sitting there? I am sure you hear this many times a day but I will be contacting the attorney generals office, the BBB and any media source I can find including dealerrate.com. That man has no business working with people and I will make sure it is known. As a businessman I am sure you know that bad reviews are spread more wildly than good ones and I am ready to start a wildfire. Also I will be calling Channel 7 new about this situation. P.S I wrote this email last night and today, this morning actually there is knock in my engine... Kelly Richard More

new crv I went to the Honda Store in Lancaster and was looking for an SUV. John helped me get into a new CRV EX. I thought I could only afford an lx but he ga I went to the Honda Store in Lancaster and was looking for an SUV. John helped me get into a new CRV EX. I thought I could only afford an lx but he gave me excellent trade value so I could move up a model. I am very happy More

Best dealership - best sales guy We were in a pinch, we needed a vehicle for our aging parents. From the minute we walked into the showroom, they had a million questions. Ernie Kenn We were in a pinch, we needed a vehicle for our aging parents. From the minute we walked into the showroom, they had a million questions. Ernie Kennison knew exactly how to handle them and us. He was patient, listened to our concerns and made us feel at home and comfortable with our purchase. it wasn't long and drawn out, he expedited every step of the way for us. My parents are thrilled with their new Accord and we're happy that they got a good deal in a great vehicle. If it wasn't for Ernie, we'd still be looking. Thanks Ernie. We'll see you again soon. More

Very amazing Everyone at the honda store is polite and helpful. John ellis my salesman answered all of my questions and made my civic feel like the perfect car for Everyone at the honda store is polite and helpful. John ellis my salesman answered all of my questions and made my civic feel like the perfect car for me. Overall a very great place!! More

Excellent customer service. Came in for a 2015 Honda Accord and Ernie provided me excellent service and didn't force me into anything. He took his time. Was organized and very pr Came in for a 2015 Honda Accord and Ernie provided me excellent service and didn't force me into anything. He took his time. Was organized and very professional. I recommend him to anyone in the market for a new or used vehicle. He will treat you right but most importantly with respect. A+ More

Car Buying Made Easy Kristin and Luke delivered the smoothest car buying experience I've had in 30 years! They were knowledgable about their products, respectful of my ti Kristin and Luke delivered the smoothest car buying experience I've had in 30 years! They were knowledgable about their products, respectful of my time, gave me a great deal, and explained everything I needed to know about my new car. I love this dealership. I can't envision ever buying a car anywhere else! More

John Ellis is the man! This will be the 2nd vehicle I purchase from Ron Bouchards. My 1st one was a 2007 Honda Civic. I love Honda. I recently wanted to upgrade to a SUV.. This will be the 2nd vehicle I purchase from Ron Bouchards. My 1st one was a 2007 Honda Civic. I love Honda. I recently wanted to upgrade to a SUV.. I meet John though some friends. John worked with me to get me in a car I could afford. I test drove a few, but I liked the Nissan Juke. Sharp, sporty SUV... Great experience, kind and friendly people. The service team was great too... I would definitely recommend The Honda Store to all my friends and family, and when I am ready for a new one I will be back.... Thanks John Ellis. Dawn H. More

They refuse to refund my money I cancelled my extended warranty because I sold the vehicle. The cost of the warranty was included in the price of my car, which means I PAID for it. I cancelled my extended warranty because I sold the vehicle. The cost of the warranty was included in the price of my car, which means I PAID for it. Now that I cancelled the warranty because I sold the vehicle, they claim the warranty was free, did not cost anything and they refuse to refund me. Not surprising given how awful my car buying experience was. Included in the price, is NOT free. If I had not gotten the warranty, the price of the car could have been lower. Believe me, these guys give NOTHING for free, and take everything you have that isn't nailed down. DON'T buy a car here, they will steal your money every way possible. More