Ron Bouchard Honda

Way Beyond Expectations!!!!! Words cannot express my satisfaction of my recent car purchase at the Honda Store in Lancaster, MA. While my mind was set on another dealer, I was qu Words cannot express my satisfaction of my recent car purchase at the Honda Store in Lancaster, MA. While my mind was set on another dealer, I was quickly urged to consider looking around and I was extremely glad I did. I came across online a 2013 Honda Fit that definitely fit the mold I was looking for which was: reliable, flexible, fuel efficient, and a style that matched my age. I filed a request online and was quickly greeted by Kendra Dickinson who was extremely warm and welcoming me on the phone. She wasn't just all business she was very personable and we discussed cars that I would be interested in and was very eager to give me a few options I requested in addition to the Honda Fit I requested to look into. On my way to the dealership Kendra and I spoke on the phone again. She informed me that Dominic Dawson was going to be the salesman working with me and she gave me full confidence that I was going to be taken care of. By her professionalism at this point guaranteed I would have been happy with anyone at the Honda Store anyway. The 2013 Honda Fit I requested to look at was being brought to the front as I pulled into the parking by Dominic Dawson. If he was already doing this, in my book he was serious on making sure my experience today was going to be a memorable one. Dominic Dawson by far is the best car salesman I have ever worked with. He was warm, friendly, great sense of humor. I was treated more than just a customer who walked in, I was treated as a guest. I teste drove the Honda Fit I wanted to see and he explained all the features and most importantly listened to anything I had to say and answered every question I had without any interruption. Upon returning to the dealership, my mind was set on this vehicle. Dominic even gave me a run through of the entire dealership explaining their service department. I sat down with Dominic and we discussed my budget regarding what I was looking to spend due to what I could afford, extended protection I wanted and he and his management team delivered!! I can guarantee if I went to a different dealership I wouldn't have left with the satisfaction that my salesman Dominic gave me. My experience with Elmo Astudillo when signing my paperwork was the best experience I've had when purchasing a new car. Everything was explained straightforward withough technical jargon and I understood everything I was signing. From my experience in a finance department at a dealership, Elmo has the patience of a saint!! I stayed at the dealership to be able to pick up my new car same day. While I was waiting Kendra Dickinson came to where I was waiting to introduce herself. It was great being able to match a voice on the phone with an actual person. In addition while I was waiting I had spoken to just about everyone working in the showroom. Everyone was very warm, interested in what I just purchased. I have never felt so comfortable buying a car in my life. The Honda Store in Lancaster, MA has more than earned my business for my experience today. I can definitely say I will be proud to tell ANYONE where I purchased by preowned 2013 Honda Fit and urge them to purchase a vehicle there. Dominic Dawson by far is the best salesman I've ever bought a car from. In the future I hope to purchase a car from him again. His level of professionalism, courtesy, as well as customer service is way more than 5 stars and that goes for Kendra Dickinson, Elmo Astudillo, and I can honestly say everyone working at that location. I am not one who usually fills out reviews on purchases (especially this long). I felt it was necessary to explain the levels of customer service, professionalism that I experienced today. More

Friendship and conviviality Bob Brachel provided me with professionalism and a good sense of humor. He took the time to explain things about the car that was not necessary, but h Bob Brachel provided me with professionalism and a good sense of humor. He took the time to explain things about the car that was not necessary, but he took the time anyhow. That I appreciated. R. Johnny Johnston More

Pleasant Experience and Great New Car On Friday, October 3, 2014, we decided to look at a car that we had already decided upon. We were greeted by Bob Brachel when we entered the dealersh On Friday, October 3, 2014, we decided to look at a car that we had already decided upon. We were greeted by Bob Brachel when we entered the dealership. His sense of humor added to the pleasant experience. He was certainly knowledgeable about the CR-V that we choose to seriously look at. He explained all the bells and whistles. Although we all ready own a 2006 CR-V, the new accessories and instruments were fascinating especially the back-up camera. We drove the car on the back roads and highways. It was lunch time and my husband needed to eat as he is a diabetic. Bob said to drive the car home so that my husband could eat lunch. (We could have easily driven our old car home.) We have never driven into a dealership with the car to be traded and then driven away with a brand new car. All legal transfers were handled professionally. This is our second CR-V and we have been more than satisfied with the dealership. Now we are a two CR-V family!! More

Bob made leasing make sense. I was not quite prepared to get a new car right now, but my old vehicle left me no choice. A friend knew I wanted a Honda and told me to see Bob at Th I was not quite prepared to get a new car right now, but my old vehicle left me no choice. A friend knew I wanted a Honda and told me to see Bob at The Honda Store. Bob tailored a lease for me that considered what car I wanted, how much I could pay each month, and most important, the number of miles I drive each year. I never thought a lease would make sense for me. Boy was I wrong. I am now in a new Honda and as happy as can be. More

A pleasant experience! Bob made the leasing experience simple. Everything was done for me including all business at the RMV, state inspection and canceling of my old plates Bob made the leasing experience simple. Everything was done for me including all business at the RMV, state inspection and canceling of my old plates. All I had to do was show up and drive the car home! Bob was very personable and immediately put me at ease in what can sometime be a contentious situation. I would definitely without hesitation recommend Bob and The Honda Store wholeheartedly! More

Professional all around!!! Eddie is a great man made the purchase of my new car easy and without any hassle...Thank you very much and I love my new car!! Eddie is a great man made the purchase of my new car easy and without any hassle...Thank you very much and I love my new car!! More

EXCELLENT!! Awesome experience - all the way around! Knew what I wanted and needed - and Michelle delivered! I have already passed her name off to quite a few p Awesome experience - all the way around! Knew what I wanted and needed - and Michelle delivered! I have already passed her name off to quite a few people. I've found strangers admiring the car - one said "THAT'S a Honda Civic????". My sentiments exactly! Such a good looking and smooth riding car - I love it! More

Service department is a joke I have called repeatedly in the last week to speak to the Honda Service department about my car. However they do not ever answer their phone. The rece I have called repeatedly in the last week to speak to the Honda Service department about my car. However they do not ever answer their phone. The receptionist pages them and pages them, puts me on hold then I keep getting routed back to the receptionist, who takes a message and says they'll call me. Days later their service department never calls. What a joke! I should have known better than to call these people after the nightmare they put me through on the purchase. But there is something wrong with the vehicle and they are required by law to fix it. Thank god its covered under Honda warranty and I can go to a different Honda dealership. There is no "service" in their service department. What kind of dealership service department doesn't answer their phones???? Don't buy here, don't attempt to get your car serviced here, customers are treated badly, and you cannot get any "service". More

excellent experience!! We went to the dealership wanting a certain outcome. Eddie made it happen!! He was very low key no pressure and was so helpful and honest. We had pre We went to the dealership wanting a certain outcome. Eddie made it happen!! He was very low key no pressure and was so helpful and honest. We had previously had a bad experience with a pushy salesperson that promised alot that he couldnt produce. Eddie made the whole experience well worth it!! We will recommend him to our friends and family!! More