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Ron Carter Chevrolet GMC
Alvin, TX
1,360 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,360 reviews
November 04, 2023
Check engine light on picked up vehicle after service engine light on again. Had to travel to and from Ron Carter 2 days in a row. Who is going to pay for my time since your technicians could not figure engine light on again. Had to travel to and from Ron Carter 2 days in a row. Who is going to pay for my time since your technicians could not figure out the problem? More
by CNICHO59
Verified Customer
November 02, 2023
Lorena is great. Shuttle service is a big help. I didn't need to wait at dealership .Able to use GM reward for services is a big plus. Shuttle service is a big help. I didn't need to wait at dealership .Able to use GM reward for services is a big plus. More
by JM2531
Employees Worked With
Lorena
November 02, 2023
The diagnostic fee of 190 dollars for condensation in a headlight was insane. My wife signed the paperwork though so that is on us. I also had to negotiate with the dealership to honor my extended warran headlight was insane. My wife signed the paperwork though so that is on us. I also had to negotiate with the dealership to honor my extended warranty. I shouldn’t have to ask the manager to dig further into the details. Customers be aware of a diagnostic fee of 190 for each concern. More
by JAKEWINTERS81
Employees Worked With
David
June 22, 2023
If I could give 0 stars I would. Horrible customer service. I had my car appraised and received an offer that was good for 7 days. I came back six days later and was told that they w Horrible customer service. I had my car appraised and received an offer that was good for 7 days. I came back six days later and was told that they were not going to honor that price and offered me $3500 (yes, THREE THOUSAND FIVE HUNDRED) less than the original appraisal even though I had a piece of paper signed by the used car manager stating that the higher price was valid for 7 days. I asked to speak to the GM, a fella by the name of JK. Turns out this JK fella is rude, crude, and unprofessional. I told him all I wanted was what I was promised. I must have interrupted his Twinkie break because he was not in a good mood and started arguing with me about it. I couldn’t believe it. I told him I was going to tell everyone I know how I was treated at his dealership but he didn’t seem to care one bit. I have bought several vehicles from this dealership but I will never go back. More
by ballyrebel
Employees Worked With
JK
June 02, 2023
Zero stars! I would give negative stars if I could! Do not trade a vehicle with this dealer! I bought a brand new truck traded my SUV. I provided a detailed 10 d I would give negative stars if I could! Do not trade a vehicle with this dealer! I bought a brand new truck traded my SUV. I provided a detailed 10 day payoff instructions on SUV almost a month later my SUV has NOT been paid off!!! I have left voice messages, I emailed. I got one email response asking me for my 10 day payoff to which I sent immediately and reminded them they have had this information. I request status updates no responses! They processed my truck payment immediately so I now have a truck payment double my SUV payment and my SUV payment that I don’t even have!!!! My bank states there’s no pending payments to pay off my SUV!!! There’s zero communication and respect!!! I’ve never had an experience purchasing a vehicle like this it’s ridiculous! More
by Ertipton2015@outlook.com
Employees Worked With
Finance department
