Ron Carter Chrysler Dodge Jeep Ram in Alvin

This is my 2nd vehicle I purchased from Ron Carter and just as the first time, EXCELLENT service!!!! I highly recommend the Alvin, TX location! Ask for Mark Ina, he is fantastic!!!!! just as the first time, EXCELLENT service!!!! I highly recommend the Alvin, TX location! Ask for Mark Ina, he is fantastic!!!!! More

The service person Jonathon on Jeep side was very kind and respectful. Advise me of maintenance packages. and respectful. Advise me of maintenance packages. More

This review is strictly on the service department. Jonathan is a very pleasant young man, and treat customers fairly. My complaint would be that I had a ten am appointment, for a basic servicing and t Jonathan is a very pleasant young man, and treat customers fairly. My complaint would be that I had a ten am appointment, for a basic servicing and tire rotation. I didn't get my car back until between 4 and 5 pm. Do appointments even matter? More

Very quick and easy car buying experience. Would recommend Craig to anyone looking for a vehicle. Would recommend Craig to anyone looking for a vehicle. More

Everyone was very friendly. My salesman Sam was excellent and not pushy. Dealership had a big selection and great variety to choose from. My salesman Sam was excellent and not pushy. Dealership had a big selection and great variety to choose from. More

Great experience buying a New Dodge Challenger through Kreg Foster at Ron Carter Dodge. Great dealership! Kreg Foster at Ron Carter Dodge. Great dealership! More

I was happy to find the vehicle I wanted on the Roc Carter CDJR website showing some significant dealer price reductions from MSRP. When I arrived my sales consultant, Sam Jones, was very nice and pro Carter CDJR website showing some significant dealer price reductions from MSRP. When I arrived my sales consultant, Sam Jones, was very nice and professional. He made sure the price we saw on the website was what we would be paying and even helped me get some additional incentives through a partnership with my employer. I took the vehicle for a test drive and was very pleased. Sam took our information and did the initial work to get us moved over to the finance department . When the finance paperwork was ready I met with Santiago Bernal to complete the contract work. He seemed very knowledgable and made the process seem very smooth so that I could complete the purchase process. In hind sight it was a little too smooth. He added on a vehicle service and extended warranty plan without asking me (over $8000) as well as setting up a payment schedule without my initial input. I was interested in the vehicle protection and easier payment schedule, but I didn't really appreciate Not being asked initially before putting it into my contract. The worst part of the whole process was that in my rush to finish the deal and get home, I missed that the purchase price on the contract was NOT what I had agreed upon with Mr. Jones. It was SEVERAL thousand dollars more! In my weeks of attempts to contact Mr. Bernal about the price. He has been repeatedly unavailable and only made on an attempt to call me back. I called and texted with Mr Jones about the matter. Emailed them both with no resolution. On top of all that, I seem to be missing critical information from the dealership about activating the account for the vehicle protection plan. I also, have not been able to resolve that. More

Worst customer service at a dealership I’ve ever seen. Two weeks for a day of work and all the issues still aren’t fixed. No loaner cars available. To get someone on the phone was near impossible, had to Two weeks for a day of work and all the issues still aren’t fixed. No loaner cars available. To get someone on the phone was near impossible, had to drive over to the dealership to get answers. More

We love Ron Carter. We’ve bought our last 4 vehicles from them and are always satisfied with the customer service We’ve bought our last 4 vehicles from them and are always satisfied with the customer service More

Great experience with both the sales team and finance. I find the service advisor on the far left to be exceedingly handsome and charming. I find the service advisor on the far left to be exceedingly handsome and charming. More