Ron Carter Ford Alvin

Don't buy from them and for sure DO NOT USE THEIR SERVICE DEPARTMENT! Mike(Service Coordinator), Daphne(Head Service Coordinator), and Brad (Service Manager) are all worthless in the realm of customer ser DEPARTMENT! Mike(Service Coordinator), Daphne(Head Service Coordinator), and Brad (Service Manager) are all worthless in the realm of customer service and their repair staff will leave you with a vehicle that they caused damage to that the dealership won't fix claiming it was a storm that caused it. Further, they damaged the hood by leaving it ajar and claiming the wind ripped it up but in reality the damage was found to be caused by driving the vehicle with the hood ajar and it ripping up at high speed ripping into the fender. Then they tried hiding the fact that it was damaged by saying the part was delayed while in reality they were trying to get a quote from a body shop then a week after that decided to half fix it in house leaving the hood hinge frame connections damaged thinking we wouldn't see it. They had the car from Feb 28th 2025 until April 10th 2025. At which time it was returned to use in the damaged state plus every side of the vehicle is riddled with paint scratches to the under body which we have proof occurred not only after drop off but after they sent it out for the body shop estimate on a tow truck. They claim it was the storm and we have to file it on our insurance. Lawyers will be involved for that portion as well as the negligent repair work. If you enjoy owning a dumpster fire on wheels that when needs serviced is stored for you for 41 days (16 days more than you owned the car to start with) and love never getting contacted by the service team for update or value being lied to then Ron Carter is your home base for all desires. If you do not enjoy these aspects then be wise and choose a better dealership with a better RECENT reputation. Also avoid anything ZTMOTORS because the minute they took over is when Ron Carter took a swift nosedive. More

Had my truck for 2 weeks replacing coils which they first said were not covered under my Ford extended warranty. After a month and many calls, it turns out they were covered. BUT for only a little less than said were not covered under my Ford extended warranty. After a month and many calls, it turns out they were covered. BUT for only a little less than half what Ron Carter charged me. I wonder who gets the extra $. no need for names...the service people are only doing what they are taught to do. ddp More

Clutch was out in my Mustang and they fixed it. Efficient quick drop off. I was updated along the way as far as cost and estimated time. Efficient quick drop off. I was updated along the way as far as cost and estimated time. More

No communication. Not a place to for electrical issues. Two months to solve problem. Poor Not a place to for electrical issues. Two months to solve problem. Poor More

Was able to quickly get me in for service and took care of my needs for my vehicle. of my needs for my vehicle. More

Douglas Thompson always treats me with a kind and professional experience and makes sure all work is done right. professional experience and makes sure all work is done right. More

They have always taken very good care of my car. It is now 14 years old and still runs great and looks great It is now 14 years old and still runs great and looks great More