Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ron Marhofer Hyundai
Akron, OH
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 688 reviews
September 01, 2017
Great Experience at Marhofer Thank you for the efficient, courteous sales service. Everyone involved was very helpful and expedited the purchase of my new Hyundai Santa Fe. We are Thank you for the efficient, courteous sales service. Everyone involved was very helpful and expedited the purchase of my new Hyundai Santa Fe. We are very satisfied new car owners. More
by lkluff
Verified CustomerEmployees Worked With
Sarah and Mike
September 01, 2017
Horrendous Service Dept. Purchased a 2015 Hyundai Azera out of state with 84 miles on it. At 12,000 miles I was driving 35 mph on a flat surface and the transmission made a lo Purchased a 2015 Hyundai Azera out of state with 84 miles on it. At 12,000 miles I was driving 35 mph on a flat surface and the transmission made a loud noise and the car would not move. I had it towed to Marhofer of Green knowing that it was still under the 2nd owner warranty. The day after it arrived there I had to call for the diagnosis. The assistant service manager Tyler confirmed the problem was the side gear and the drive axle and that Hyundai warranty would provide a new side gear and drive axle. I asked "what could have caused this and he said "it happens, but you are under warranty." He said he would order the parts and the car should be ready within 3 days. The day after the initial conversation Tyler called me and said " the service tech had obtained the parts and after opening the transmission he discovered there was additional damage inside and the transmission seal does not look original." Tyler said he would need to call Hyundai for an additional authorization. The next day Tyler called me and said "the question about the seal doesn't matter, as we have discovered damage on the outside of your transmission and Hyundai warranty will not cover this." I then called Hyundai USA to open a case investigation, as to all the different stories from the dealership. The following day Hyundai USA called me and said they would not cover warranty work due to the damage described by the dealership. I went into the dealership on Sat., Aug. 12 and asked for the service manager and was told Josh was off. I asked when he would be in and was told by Tyler not until Monday. I then asked in utter amazement how this could happen? I was only driving the car 35 mph and did no damage to the car. At this point Tyler started pounding into his computer and after 10 minutes handed me a quote of $8753.97. I clarified that Josh would be in after 8 am on Monday and he confirmed. On Monday morning I sent Ron Marhofer an email and he promptly replied saying I would get a call back that afternoon. As promised, Josh called that afternoon and said he would review the situation and talk with Hyundai USA. He called the following day indicating that he was still working with Hyundai USA to resolve the problem. The next day he called and said that Hyundai USA would not honor the warranty because of the damage. He then questioned whether the bolts holding the transmission shield in place were original. I reiterated that only I have driven the car since I purchased it with 84 miles on it and I have never driven over anything to cause damage to the transmission case nor has the transmission ever acted improperly. He then gave me a revised estimate of $6196.65. The next morning I arranged to have the car towed from Marhofer because at this point I just do not trust them. I had the car repaired at a transmission shop and they are also shaking their head as to what happened to this transmission at only 12,000 miles. The drive axle gears are stripped and the support bracket has one of the 4 mounting holes broken away. No one can understand why this is not under warranty. My car's undercarriage shows no damage, other than the broken bolt from the support bracket, evidently nicking the transmission case and a wheel rim. I would be very cautious going to Marhofer of Green and also Hyundai! More
by jmcclish1
Employees Worked With
Tyler and Josh
August 31, 2017
Charlie's review (Charlie is the car's name now) I love my car and feel perfectly at one with it while driving...like cowboys feel about their horses. Took Charlie on a 300 mile road trip right afte I love my car and feel perfectly at one with it while driving...like cowboys feel about their horses. Took Charlie on a 300 mile road trip right after purchase...hit torrential rain and hail and Charlie was a real trouper! Handled the weather like a pro! More
by cherylhall
Employees Worked With
Sara
August 31, 2017
Awesome service Todd and Sara are amazing Sara got me in and out no problem along with Todd and they even called to make sure I was getting along with my new car I wo Todd and Sara are amazing Sara got me in and out no problem along with Todd and they even called to make sure I was getting along with my new car I would love to get anther car from them More
by walkercortney1988
Employees Worked With
Todd and Sara
August 30, 2017
I don't understand this question I had a very positive experience. I didn't feel pressured and our salesman, Rick Jenkins, was a real professional. The finance staff made sure we und I had a very positive experience. I didn't feel pressured and our salesman, Rick Jenkins, was a real professional. The finance staff made sure we understood what we were signing. I would recommend this dealership to my friends and family. More
by dweston48
Employees Worked With
Rick Jenkins...
August 29, 2017
Amy Pethtel Review I was 100% satisfied with my experience. The staff was friendly and easy to work with. I would definitely return and recommend Ron Marfofer Hyundai to I was 100% satisfied with my experience. The staff was friendly and easy to work with. I would definitely return and recommend Ron Marfofer Hyundai to anyone. This was the easiest and most pleasing process I've ever had buying a car. More
by amp42578
Employees Worked With
Mark Ortscheid
August 26, 2017
Very Impressed This is the busiest we have ever seen a car dealer. Even though they were extremely busy, we had fast, friendly and courteous service. Our salesman wa This is the busiest we have ever seen a car dealer. Even though they were extremely busy, we had fast, friendly and courteous service. Our salesman was very knowledgeable about the vehicle. More
by caculp
Employees Worked With
Mark
August 25, 2017
Overall very pleasant experience Very friendly staff. There was some confusion that did lead to a delay in getting all of the paperwork processed. Also the selection of what I was loo Very friendly staff. There was some confusion that did lead to a delay in getting all of the paperwork processed. Also the selection of what I was looking for was limited due to it being the end of 2017 and the 2018 models were not released yet. More
by mad7832
Employees Worked With
Allison
August 24, 2017
Santa fe Ali and rick worked with us on the purchase of our new suv!! we are very happy with our 2017 santa fe! They gave us great customer service Ali and rick worked with us on the purchase of our new suv!! we are very happy with our 2017 santa fe! They gave us great customer service More
by samilou21
Employees Worked With
Ali and rick
August 24, 2017
Dale Burnside is a wonderful man what a heart of gold, the passions of a saint, and a wonderful no pressure salesman!! He deserves a raise after dealing with me!! is a wonderful man what a heart of gold, the passions of a saint, and a wonderful no pressure salesman!! He deserves a raise after dealing with me!!!! More
by sbowersock70
Employees Worked With
Dale Burnside
