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Ron Marhofer Hyundai

Akron, OH

4.4
688 Reviews

3360 S Arlington Rd

Akron, OH

44312

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Showing 688 reviews

February 14, 2025

This dealership is always been efficient and friendly, However,, my Santa Fe only has 15,400 miles and they recommended $700,00 worth of repairs. For example: Replace cabin filter-$225.00. A filter at Aut More

by rdumermuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
Feb 20, 2025 -

Ron Marhofer Hyundai responded

Dear rdumermuth, We truly appreciate your loyalty and kind words about our efficiency and friendliness! That said, we completely understand your concern about pricing. Our recommendations are based on manufacturer guidelines and ensuring your vehicle stays in top shape, but we never want anyone to feel like they aren’t getting fair value. We’d be happy to go over any service recommendations with you in more detail and explore the best options for your needs. Feel free to reach out—we’re here to help, not to break the bank!

February 13, 2025

easy to work with No xx always just straight forward Finance is quick and rasy More

by Jcolombo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John, James Berger
Feb 20, 2025 -

Ron Marhofer Hyundai responded

Hey Jcolombo, Short, sweet, and to the point—just like the way we do business! 🚗💨 We’re glad you had a smooth and straightforward experience with us. Thanks for choosing Ron Marhofer, and we hope to see you again down the road!

February 12, 2025

Staff was friendly. I appreciated the quick and thorough service. Waiting area was clean and had a great complimentary coffee machine. More

by mwolf87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter, James Berger
Feb 12, 2025 -

Ron Marhofer Hyundai responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team and enjoyed the clean waiting area (and the coffee!). Providing quick, thorough service and a comfortable environment is always our goal. We appreciate your support and look forward to seeing you again in the future!

February 12, 2025

I went in for an issue with the steering having no play in it, and being too sensitive to every little thing it's terrible in the wind and I hoped that they could do something for it, but they said it was More

by bill422c
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
Feb 12, 2025 -

Ron Marhofer Hyundai responded

Thank you for taking the time to share your experience. We appreciate your trust in us and understand how important vehicle handling is, especially in challenging conditions. We're sorry to hear that the steering on your 2025 Tucson isn't meeting your expectations. While our team confirmed that it is operating within factory specifications, we want to ensure you feel safe and confident in your vehicle. If you'd like, we'd be happy to take another look or explore possible adjustments that might improve your driving experience. Please feel free to reach out to us directly at Chris at Cschaubert@marhofer.com , and we’ll do our best to assist you. Your feedback helps us improve, and we truly value your business.

Feb 14, 2025 -

bill422c responded

yes I would like them to take another look at it, as I told the man in service it's like the steering box is too tight, and there is absolutely no play in wheel, I think some sort of adjustment would solve the problem, it may be a suspension issue causing the problem but I doubt that

Mar 05, 2025 -

bill422c responded

I just came from the dealership for the 2nd time about the steering being too sensitive on my 2025 Tucson and once again they found nothing wrong, HOWEVER I WOULD LIKE TO THANK THE MASTER TECH. WHO SUGGESTED I TRY A DIFFERENT DRIVE MODE, I WOULD HAVE NEVER THOUGHT OF IT AS A REMEDY FOR SENSITIVE STEERING, HE SUGGESTED I TRY SPORT MODE TO INCREASE STEERING EFFORT AND IT WORKED LIKE A CHARM, IN NORMAL MODE IT IS TOO SENSITIVE, IF ANY OTHER TUCSON OWNERS FEEL THE SAME TRY SPORT !!!!! MUCH THANKS TO JACK SINGER FOR SUGGESTING THIS

February 11, 2025

I used my warranty to get my rear view camera fixed. My advisor Caleb got right on it and in a few days the part was in. He called and I came in on 2/7/25 and it no time I was riding into the sunset ! I More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Feb 12, 2025 -

Ron Marhofer Hyundai responded

Hi Robert, We appreciate you taking the time to share your experience! It’s great to hear that Caleb took care of your rear-view camera quickly and got you back on the road in no time. We’ll be ready to welcome you back in March for that oil change! Thanks for choosing Ron Marhofer—we look forward to seeing you again soon!

February 11, 2025

Very clean. Friendly service staff. Waiting room clean with amenities. Service done quickly in the amount of time told. More

by Kona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
Feb 12, 2025 -

Ron Marhofer Hyundai responded

Hi Kona, We appreciate your kind words! It’s great to hear that you had a positive experience with our friendly team and enjoyed our clean, comfortable waiting area. We’re also glad we could complete your service in the expected time. Thanks for choosing Ron Marhofer—we look forward to seeing you again!

February 08, 2025

Friendly staff who are fairly knowledgeable about their vehicles. Appointment timing could have been mentioned during this service as it took longer than expected More

by ganug211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
Feb 10, 2025 -

Ron Marhofer Hyundai responded

Thank you for your feedback! We're glad to hear that our staff was friendly and knowledgeable. We apologize for the longer-than-expected wait time and appreciate your patience. Your input helps us improve, and we'll work on better communication regarding appointment timing in the future. If there's anything else we can do for you, please let us know

September 12, 2024

I recently purchased a new car from Marhofer Hyundai in Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throu More

by Terry V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Shaubert, Jayon Gary
Oct 27, 2024 -

Ron Marhofer Hyundai responded

Thank you for sharing your experience with us, Terry. We sincerely apologize for the issues you encountered and understand your frustration with the communication and service challenges you described. Your concerns about transparency and attention to detail are very important to us, and we regret that we did not meet those expectations during your visit. We will be thoroughly reviewing our processes and addressing your feedback with our service team to ensure a more consistent and clear communication experience for our customers. If you’d like to discuss this further, please don’t hesitate to reach out directly to our Service Director. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust in the future."

June 29, 2024

2023 Sante Fe under warranty. Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me More

by denny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Berger, Lindsey Tinsley
Jul 05, 2024 -

Ron Marhofer Hyundai responded

Thank you for your feedback. We're sorry to hear about your experience. This is not the level of service we strive to provide. Please contact our Fixed Operations Director, Chris at Cschaubert@marhofer.com so we can address this issue and work towards a resolution. Your satisfaction is important to us.

October 20, 2023

Do not get your car serviced here. Service manager and techs are a joke. Wrong oil put in my car and multi point inspection was not done. Service manager still has not called me afte More

by timdevening1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tad gates
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