Ron Marhofer Hyundai

Poor customer service I did not know about this rating system until yesterday after we had EXCELLENT customer service at another car dealer and were asked to give a review. I did not know about this rating system until yesterday after we had EXCELLENT customer service at another car dealer and were asked to give a review. We purchased a used Hyundai as a first car for our oldest daughter last Fall and we were in the market for another car this week for our other daughter who is turning 16. We like the Hyundai brand but because of the way we were treated refused to look at any cars from Ron Marhofer. Our salesman was not the problem. We had the car less than one day and the check engine light came on and would not pass e-check. We called the dealership and took the car back. The car was "repaired" and we went back to dealership to pick up vehicle. This is where our complaint began. They lost the keys to her car. We were told "the mechanic took them home??" No they are locked in someone's office. This conversation went on for over 20 minutes and we were upset about how can you have no system to log in car keys. Then another salesman said you had better be glad we did you this favor of fixing the car so quit complaining about us losing the keys. Doing us a favor when we were guaranteed the car would pass e-check? The keys were eventually found and less than a month later the check engine light came on for the same problem and we paid our mechanic to fix the problem rather then deal with this dealership. More

Excellent Very courteous, friendly and professional staff at Marhofer. Chris Donato took the time to walk through every step of the sales process and addressed Very courteous, friendly and professional staff at Marhofer. Chris Donato took the time to walk through every step of the sales process and addressed any questions we had with urgency. While we did not have a specific timeline to purchase, the positive nature of the experience influenced us to make a purchase on the day we visited. Very well done by Chris and the Marhofer Team. We WILL be back for future vehicle purchases.... More

Ron Marhofer - Perfect Experience All of the associates at Ron Marhofer were respectful, honest and professional. At no point did I feel bullied or pressured. I will definitely consi All of the associates at Ron Marhofer were respectful, honest and professional. At no point did I feel bullied or pressured. I will definitely consider this dealership for future car purchases. More

The best experience we have had buying a car. It was the best. Jerod was recommended by a friend. He was so kind and caring. He tried to help us make our decision with no pressure. It was the best. Jerod was recommended by a friend. He was so kind and caring. He tried to help us make our decision with no pressure. More

Great If Kanye West worked as a car salesman at marhoffer I would still request mark because he was just that good. Can't wait to buy all my cars there. If Kanye West worked as a car salesman at marhoffer I would still request mark because he was just that good. Can't wait to buy all my cars there. More

gettting a new car they were very helpful and friendly and tried to get me the best deal, thanks so much for your help, I was a recent widow and they didn't try to take they were very helpful and friendly and tried to get me the best deal, thanks so much for your help, I was a recent widow and they didn't try to take advantage of me. More

No pressure sales. Just experienced, friendly & good prices Our family has purchased several cars from this dealership and every time we have been treated with respect and good service. Everyone here is great. Our family has purchased several cars from this dealership and every time we have been treated with respect and good service. Everyone here is great. Will continue to purchase vehicles here. More

It was great I had no problems with the experience what so ever. I was pleased with the the salesman and I am very happy with my new car! I had no problems with the experience what so ever. I was pleased with the the salesman and I am very happy with my new car! More

Quick and easy ! Told them what I wanted and they got right to it for the best price and right details! I would definitely recommend! ! Told them what I wanted and they got right to it for the best price and right details! I would definitely recommend! More

Lease of 2016 Elantra Sales person took time to find out what we were looking for in a vehicle. He also worked with us to come to satisfactory pricing. He took time to make Sales person took time to find out what we were looking for in a vehicle. He also worked with us to come to satisfactory pricing. He took time to make sure I understood all operations of vehicle. Overall experience was very pleasant and comfortable. More