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Ron Marhofer Hyundai - Service Center
Akron, OH
35 Reviews
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36 Reviews of Ron Marhofer Hyundai - Service Center
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September 12, 2024
I recently purchased a new car from Marhofer Hyundai in Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throu Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throughout the process. The service department was so disorganized that I could never get a hold of anyone when calling. I ended up having to send several emails to try and get answers from Chris Shaubert, He gets an A+ in xx. I requested that they do a diagnostic test and multi-point inspection prior to the engine replacement and to inform me of the results of those tests. Not only did I not hear back regarding those tests, but they went ahead and replaced the engine without my authorization. I never even signed anything and had no idea of the costs to me until the morning my car was ready to be picked up. I'm not sure if they even did a multi-point test. The tire pressure on all tires were marked at 35, but two of them were low at 28 and 25. It was checked off as all lights working, but there was a headlight out. Those were minor things, but if they can't do the small things correctly, how can you trust them to do more important repairs? I felt misled and lied to throughout the process and was told different things from different people, including Hyundai customer care. Steer clear of this dealership! More
by Terry V
Employees Worked With
Chris Shaubert, Jayon Gary
June 29, 2024
2023 Sante Fe under warranty. Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me $181!! Said some bolts were missing??? Replaced them and did nothing to help. More
by denny
Employees Worked With
James Berger, Lindsey Tinsley
October 20, 2023
Do not get your car serviced here. Service manager and techs are a joke. Wrong oil put in my car and multi point inspection was not done. Service manager still has not called me afte Service manager and techs are a joke. Wrong oil put in my car and multi point inspection was not done. Service manager still has not called me after 4 days. Stay away from this dealer and especially the service department. More
by timdevening1985
Employees Worked With
Tad gates
October 20, 2023
When your told by the person in charge that a loaner will be reserved and waiting when you take your vehicle in for warranty work and you show up and they’ve already loaned it out so you now have no transpor be reserved and waiting when you take your vehicle in for warranty work and you show up and they’ve already loaned it out so you now have no transportation and half to be shuttled home with your kids. It’s plain out xxxxxxxx. This dealerships been nothing but a pain in my xxx they need to get their xxxx together or get out of town More
by Tee123
Employees Worked With
Manager
January 31, 2022
As of recently they have no one working in the service department everybody quit so you now have to call yourself and hope someone answers the phone. Terrible place to get service!!!! Still terrible servi department everybody quit so you now have to call yourself and hope someone answers the phone. Terrible place to get service!!!! Still terrible service the rep that called had no idea what was going on with our car and became nasty with my wife she is a very calm and nice person even when being berated this has happened here several times two of which she came home crying! We have always been nice when we call but they seem to not care. There are many reviews now being posted about this dealership it has major issues from management down!!!!! More
by Sk3gibbons
Employees Worked With
They quit
September 01, 2017
Horrendous Service Dept. Purchased a 2015 Hyundai Azera out of state with 84 miles on it. At 12,000 miles I was driving 35 mph on a flat surface and the transmission made a lo Purchased a 2015 Hyundai Azera out of state with 84 miles on it. At 12,000 miles I was driving 35 mph on a flat surface and the transmission made a loud noise and the car would not move. I had it towed to Marhofer of Green knowing that it was still under the 2nd owner warranty. The day after it arrived there I had to call for the diagnosis. The assistant service manager Tyler confirmed the problem was the side gear and the drive axle and that Hyundai warranty would provide a new side gear and drive axle. I asked "what could have caused this and he said "it happens, but you are under warranty." He said he would order the parts and the car should be ready within 3 days. The day after the initial conversation Tyler called me and said " the service tech had obtained the parts and after opening the transmission he discovered there was additional damage inside and the transmission seal does not look original." Tyler said he would need to call Hyundai for an additional authorization. The next day Tyler called me and said "the question about the seal doesn't matter, as we have discovered damage on the outside of your transmission and Hyundai warranty will not cover this." I then called Hyundai USA to open a case investigation, as to all the different stories from the dealership. The following day Hyundai USA called me and said they would not cover warranty work due to the damage described by the dealership. I went into the dealership on Sat., Aug. 12 and asked for the service manager and was told Josh was off. I asked when he would be in and was told by Tyler not until Monday. I then asked in utter amazement how this could happen? I was only driving the car 35 mph and did no damage to the car. At this point Tyler started pounding into his computer and after 10 minutes handed me a quote of $8753.97. I clarified that Josh would be in after 8 am on Monday and he confirmed. On Monday morning I sent Ron Marhofer an email and he promptly replied saying I would get a call back that afternoon. As promised, Josh called that afternoon and said he would review the situation and talk with Hyundai USA. He called the following day indicating that he was still working with Hyundai USA to resolve the problem. The next day he called and said that Hyundai USA would not honor the warranty because of the damage. He then questioned whether the bolts holding the transmission shield in place were original. I reiterated that only I have driven the car since I purchased it with 84 miles on it and I have never driven over anything to cause damage to the transmission case nor has the transmission ever acted improperly. He then gave me a revised estimate of $6196.65. The next morning I arranged to have the car towed from Marhofer because at this point I just do not trust them. I had the car repaired at a transmission shop and they are also shaking their head as to what happened to this transmission at only 12,000 miles. The drive axle gears are stripped and the support bracket has one of the 4 mounting holes broken away. No one can understand why this is not under warranty. My car's undercarriage shows no damage, other than the broken bolt from the support bracket, evidently nicking the transmission case and a wheel rim. I would be very cautious going to Marhofer of Green and also Hyundai! More
by jmcclish1
Employees Worked With
Tyler and Josh
