Ron Marhofer Nissan - Service Center

Thankyou Brian so much for finding the problem with my car that no one else could hear I appreciate your help and thankyou for vacuuming my car I didn't expect that car that no one else could hear I appreciate your help and thankyou for vacuuming my car I didn't expect that More

Very competant and very detailed with the findings and the waiting area is very nice the waiting area is very nice More

John the service manager is very helpful and knowledgeable. He explained everything and was able to use my coupons to give me the best price on the services I needed. knowledgeable. He explained everything and was able to use my coupons to give me the best price on the services I needed. More

The are very efficient and keep you well informed. Wish it wasn’t so expensive Wish it wasn’t so expensive More

I was very pleased with Lucia. She helped me last time my car was in for service as well as this appointment. Moreover, when trying to schedule online, I did find options being off She helped me last time my car was in for service as well as this appointment. Moreover, when trying to schedule online, I did find options being offered confusing so I spoke to her directly when scheduling this servicing. She was excellent in reviewing my service records and made sure to only recommend needed services. More

I took my Nissan Rouge in for an oil change and was very pleased with the service. The staff was friendly, knowledgeable and answered all my questions. No one tried to talk me into unnecessary services and pleased with the service. The staff was friendly, knowledgeable and answered all my questions. No one tried to talk me into unnecessary services and I was in and out quickly. The waiting area was clean and comfortable! More

Brandon was great. Told me what I needed to do next for my Nissan Kicks Told me what I needed to do next for my Nissan Kicks More

Overall, my recent service experience was very positive. Brandon is a top notch service writer and a great asset to that department. He was on the ball with all of my questions and kept in touch with up to Brandon is a top notch service writer and a great asset to that department. He was on the ball with all of my questions and kept in touch with up to date information to help me get answers quickly and efficiently. Sadly, the service manager, John, was not performing his job the way I would’ve expected. He took my initial phone inquiry and was rude, patronizing, condescending, and kept interrupting me. When I arrived at the dealership to drop off my car, I went to his office to complain about the phone call not knowing it was the manager and he continued to offer the horrible attitude. Later in the day, I contacted the salesman who sold me the car, Brian, who was very kind and helpful. Brian helped me go to the general manager of the location to express my displeasure in the treatment I received. Brian even spoke to another manager on my behalf. I was able to speak with the GM and he was compassionate issuing a sincere apology. When I picked up my car, I was very pleased with how this Ron Marhofer location worked around one employee who had very inferior customer service and allowed me to leave a satisfied customer. I will return. They really turned things around for me. Thank you Brandon, Brian, and Nick! More

Malachi, Marcus, Mike, and Brandon M in the service dept. were great to work with. All were knowledgeable, friendly, personable, and worked to help us get what we wanted. Marcus arranged an early appointment were great to work with. All were knowledgeable, friendly, personable, and worked to help us get what we wanted. Marcus arranged an early appointment for us. Brandon answered the phone at 7:30, took care of everything promptly and well, explained everything and checked in afterwards to ensure we were satisfied. More