Ron Tonkin Chevrolet

Poor customer service! I’ve bought my Volkswagen CC from Poor customer service! I’ve bought my Volkswagen CC from Ron Tonkin Chevy almost two years ago, As well as an extended warranty for my car. I receiv Poor customer service! I’ve bought my Volkswagen CC from Ron Tonkin Chevy almost two years ago, As well as an extended warranty for my car. I receive emails from ron Tonkin with coupons and discounts about monthly. I noticed I got one for a discounted oil change and decided to call and set an appointment. I clarified before the appointment that I had a Volkswagen and need synthetic oil I also asked if the coupon would still apply and was told that it was not a problem at all. Fast forward to my appointment I was greeted with horrible customer service. The man at the counter was clearly aggravated that my car was not a Chevy (even though I called a head of time to make sure) continued to lecture me on how I shouldn’t have gotten the email even though it has my name and my cars make a model on the email from THEM. Then told me it would take an hour and a half to get done. When I came back for me car I was greeted by another Man who also was clearly irritated telling me this oil change cost over $250 and that they would not be doing it again and acted as if it was my fault. I checked all paper work after I left and the total would have been $150 I paid $50. I have never had such a bad experience essentially for something that is out of my control, don’t send coupons if your employees can not maintain a cool front for customers. I have paid this company over $21,000 dollars in the last two years, even took my mother here to buy her new car a year ago. But based off how poorly I was treated and embarrassed I will never recommend rob Tonkin again. I suggest training your employees to control there emotions when with customers. Another customer waiting for their car apologized for the behavior of your employees. I do not recall the second mans name. More

Let the buyer beware Ron Tonkin Sales and Finance Managers in September 2018 sold us a used vehicle with major salt corrosion issues from Canada. At the time of sale they Ron Tonkin Sales and Finance Managers in September 2018 sold us a used vehicle with major salt corrosion issues from Canada. At the time of sale they downplayed issues. They also promised verbally to clean and treat the undercarriage but did neither. I felt like they were after a quick sale instead of a customer for life. Efforts to follow-up were dismissed or ignored. Since then these problems continue to result in many hugely expensive repairs. Have an independent mechanic inspect your potential purchase and get everything in writing. More

From the time I walked in the door until the time I left this has been the worst experience that I’ve had with a car service area or a car dealer. This is the most rude bunch of people I’ve ever worked with this has been the worst experience that I’ve had with a car service area or a car dealer. This is the most rude bunch of people I’ve ever worked with in my life. The person that helped me didn’t even bother to give me his name maybe it’s because my face was African-American. Then he wanted to tell me all of these things that needed to be serviced on my car and I know that’s a bold face lie because I just had my car serviced two weeks ago and then also a week ago and had over $700 worth of stuff fixed so I know it’s not broken.Maybe this is how they suck or other cultures into using their services. I will never come here again to buy a car to get service on a car nothing. And this was a factory recall. Rude staff. They walk past you and don’t speak and they look right in your face. Never again. More

Fast, Friendly and complete Excellent quick service on my vehicle, exceeded my expectations. Thank you for making sure my appointment time was honored and the service was done qu Excellent quick service on my vehicle, exceeded my expectations. Thank you for making sure my appointment time was honored and the service was done quickly and drama free More

They new what I wanted! Just want to say with the help of Juan Elisea who helped get the wheels in motion, Lacey who went over much detail of how and what on the vehicles, al Just want to say with the help of Juan Elisea who helped get the wheels in motion, Lacey who went over much detail of how and what on the vehicles, along with Jon Scott who had virtual financial done before coming into the Ton Tonkin Chevrolet and then Keith Wilson who put everything together in the end. Great job love my car, it's a perfect fit for me! Thank You! Lori Naro More

Jason in service is the man! I drive 30 minutes to get service at this dealership and I have another Chevy dealer 5 minutes from me. The coffee, the text messages to keep me updated and the attention to d service at this dealership and I have another Chevy dealer 5 minutes from me. The coffee, the text messages to keep me updated and the attention to detail keep me coming back. More

Great experience purchasing my vehicle here!! Straightforward and honest and Jon Scott the sales manager did everything he could to make sure I had a great experience here... Service team is grea Straightforward and honest and Jon Scott the sales manager did everything he could to make sure I had a great experience here... Service team is great and very knowledgeable as well.. More