Ron Tonkin Chevrolet

Yet ANOTHER super experience! We just purchased our second vehicle from Ron Tonkin Chevy on 122nd. Our first was a Cadillac ATS that we absolutely loved, and we had such a great c We just purchased our second vehicle from Ron Tonkin Chevy on 122nd. Our first was a Cadillac ATS that we absolutely loved, and we had such a great customer service experience that when we decided to purchase a brand new truck this February, we went right back to Ron Tonkin! Our sales man Chad was so helpful, thoughtful and considerate, even called after our purchase just to follow up and make certain we were completely satisfied. The finance manager Jon Scott helped us through the finance process with such ease, and so quickly, we were in and out in just about an hour! Such a hassle-free experience from beginning to end! We LOVE our 2018 Chevy Silverarado and will certainly return when we're ready for our next vehicle! Jeff and Bo Ditch Vancouver, WA More

water leak repar brought car in for water leak repair, said they fixed it, charged me 1775.00.....week later I had to bring car back because leak was not fixed, now b brought car in for water leak repair, said they fixed it, charged me 1775.00.....week later I had to bring car back because leak was not fixed, now being charged extra to repair leak..should be no charge...not pleased at all with this service. More

Overcharge for hours of repair, stonewalling by staff We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working (it was when we brought it in). Two weeks later we returned to the agency thinking the fix would be free or inexpensive...$1800 and six hours later we picked up the truck. The bill charged $1025 for labor which tallies out at 8.5 hours given the $120/hr exorbitant labor charge. We contested the labor charge, were stonewalled again and again and finally the supervisor of the repair shop gave us this explanation ... They use an estimated time for repair schedule 'sometimes it takes longer and sometimes shorter' but customer is charged according to the schedule, not actual time the repair took. We were charged for 2 and 1/2 hours that our truck wasn't even in the shop! Again we were refused an adjustment on the bill. We had requested a $300 refund. $2500 in two weeks...over $4000 2017 alone. We won't be returning. Below, quality of work =poor More

Warranty service Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, als Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, also one seat got stuck and they told me that's how it should be, had to come back second time to prove they are wrong, than they fixed a seat but gave me paperwork saying that there is nothing wrong with a seat, while working on seat they pulled plastic cover off and left it laying there More

Recommend changing everything under the hood My tire pressure indicator light was on. A well known tire shop tested the sensors and said they were fine, which seemed right since they were very n My tire pressure indicator light was on. A well known tire shop tested the sensors and said they were fine, which seemed right since they were very new. They said it was likely a computer issue and recommended I take it to a dealer. I took it to Tonkin, explained the issue and that the hub was likely going out. They diagnosed the issues and recommended hub replacement ($300 more than the tire shop), four new sensors (already new), tire rotation due to excessive uneven ware (1500 miles on the new tires), new spark plug wires (changed 6 months ago) and a lot of other services based upon mileage. I can understand the mileage recommendations since they have no idea what has already been done, but several of the other recommendations were completely unnecessary and expensive. One BS recommendation ruins my trust in the rests. I'll go back to Alan Webb. More

Awesome Experience by an Awesome Team! My new Silverado is a real head turner! Lots of thumbs up and nodding heads when I pull up to a stop. My neighbors told me they took a vote on the new My new Silverado is a real head turner! Lots of thumbs up and nodding heads when I pull up to a stop. My neighbors told me they took a vote on the new truck. Thumbs up again. Tonkin, you guys really know how to boost a guys ego! Thanks again!! More

Horrible dont go here, Bought new corvette, low on fluids that i had to top off on the way home after spending 56 grand. Horrible service when i returned for service. Bought new corvette, low on fluids that i had to top off on the way home after spending 56 grand. Horrible service when i returned for service. More

I got what I wanted, not just what they had Like others I had been looking for a few months at various dealerships and couldn't find the right optioned and colored Silverado. They told me they w Like others I had been looking for a few months at various dealerships and couldn't find the right optioned and colored Silverado. They told me they would find it and give me a call when they do. within hours I received a call from Guillermo "Will" Heredia. They found exactly what I was looking for in Idaho. My sales rep Will actually drove to Idaho on a Sunday and trailered it back on Monday. That is what you call customer service. More

Amazing We have been using Ron Tonkin for five years. We have never had any problems. Mike in the service center has always done an amazing job. I would recom We have been using Ron Tonkin for five years. We have never had any problems. Mike in the service center has always done an amazing job. I would recommend Ron Tonkin to anyone looking for a dealership. More

Very disappointed Wow Ron Tonkin Chevrolet! You never cease to amaze me! I get charged for a job that the recall work should've taken care of the first time, but beca Wow Ron Tonkin Chevrolet! You never cease to amaze me! I get charged for a job that the recall work should've taken care of the first time, but because of the xxxxty work you did I'm stuck with the bill !!!! Shame on you !!!!! More