With all the different dealerships, my only hope is one thinks twice before purchasing from a Ron Tonkin dealership. I’ve purchased many cars over the years and am pretty accustomed to the different games dealerships play, but I have to give kudos to Ron Tonkin for their deceitfulness, that was a first, you got me!
We drove over an hour each way, to see a car on their lot on 2/17/2020, this would’ve been our second vehicle purchase from Ron Tonkin. While we were test-driving, they were doing an appraisal on our trade. After our test drive, there was another couple interested in test driving the same car, our salesperson assured us we were ‘first in line.’ Their salesman came running towards us and says I need the keys immediately so my customers can take it on a test drive. He could have asked politely because it’s not like we could or would’ve said no. Again though, we’re first in-line so all is good.
After our test drive we had to wait 25 minutes (the whole time the other couple was test driving) before we were seated and presented their first offer on our trade. We had to wait almost 15 minutes for the second offer (which is when the other couple was filling out their credit application at the table next to us).
Conveniently, our third offer came 5 minutes after the salesman left with the other couple’s application. Our salesman returns to inform us they can get us what we wanted on our trade, everything looks good, but unfortunately the car just sold. Do you guys want to look at another car?
We only negotiated three times on our trade and never negotiated the price on the car we were wanting to purchase, but that took almost an hour to do. Pretty funny since the other couple came, sat next to us, filled out a credit application, negotiated their trade, car payments, and were done in less than 20 minutes. I’m confused why ours took almost an hour?
We asked to speak with the Manager. Evan Mcquirk who of course start stating Oregon law, we can’t hold cars (which is not true, I’ve had dealerships hold cars for me). We never asked them to hold the car for us, we were told we were first in line. They say they don’t hold cars, but in my opinion, they were holding the car for the other couple since they didn’t even start our deal until the other couple returned from their test drive. For our troubles, the Manager, Evan Mcquirk did offer to fill our gas tank, our gas tank that was already full. No thanks Evan. We didn’t get the car, wasn’t meant to be, complete waste of three hours.
Since then, I’ve spoken with Lisa Nichols, Customer Relations Manager whom has apologized over and over for the way we were treated, but wished she was there that day, so she would’ve known what really happened. Per Lisa, Evan has a different story in regard to what happened. Wednesday, the general sales manager called me, also to apologize about the situation and what he could do to make it better. He offered to find us another Audi since he buys the cars for that lot. Honestly, that was nice of him to offer, but I only get screwed once. I’m unclear why they’re apologizing, since according to them they did nothing wrong. If they were truly ‘sorry,’ they would own up to the poor decision their employees made. As I told Lisa and the general sales manager, I have nothing to gain from my complaint, what happened to us is 100% the truth and I will never buy a car from any Ron Tonkin dealership.
You literally negotiated two deals on the same car at the same time, lied to my face saying we were first in line, and went for the better deal! If the dealership had handled the situation correctly, they could’ve sold two cars.