My father in law called to mget an update on our 2019 jetta, they were supposed to fix the ac, its been a week and its like pulling teeth just trying to get an update. My father in law called them a week later to find out an update on the car, and a service rep answered and really didnt have any update on our vehicle and basically was lost to what we were asking, instead of getting answers from a higher up or asking other co workers he said he will call us back. The manager calls us back and tell my 76 year old father in law that be needs to be more nice to his people. This is not how you handle business or speak to valued customers of years. My father inlaw never disrespected or said anything wrong towards the inital service agent, he just wanted to get answers for ab update. This place take forever to fix anything in there service department and have terrible customer service. We will no longer be using Fairfax VW services anymore after this one and they need clean out there service department and managers and hire more polite and work efficient employees who know what they are doing and how to speak to customers. The customer is always right, but i guess they were never taught that. Anyone would be frustrated if they brought there car in to get fix and the inital problem really should only take a day to fix but a week later we still hadnt recieved one update and had to constantly call them everyday. Do yourself a favor if your going to go VW go to a different location other than fairfax, save yourself a headache. Everytime we have a technical or mechanical issue with one of there cars they always blaim us for it ibstead of trying to fix it under our warranty knowing it had nothing to do with how we are driving the car or treating it.