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Rosenthal Fairfax Volkswagen

Fairfax, VA

3.2
210 Lifetime Reviews Review Dealership
Fairfax Volkswagen is Committed to Serving Drivers from Fairfax, Chantilly VA, Herndon VA and Annandale Fairfax Volkswagen is more than just new and used sales, parts, and service. Our team, housed in Fairfax, is proud to serve drivers from Chantilly VA, Herndon VA, Annandale and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Volkswagen model so that your automotive investment is one that you're every bit as proud to own as we are to sell. Come to Fairfax Volkswagen for a Stress-Free Car-Ownership Experience We view drivers from the Chantilly VA, Herndon VA, Annandale and beyond not just as customers but as individuals with unique needs. Our goal is to match you with the Volkswagen model that suits you best so that you leave our Fairfax dealership with the Car or SUV that suits your lifestyle. Our financing team is also here to find the lease or loan that accommodates your needs. When it's time for maintenance, we offer the precision, speed, and affordability to keep your Volkswagen Tiguan , Jetta, Atlas Cross Sport, Golf GTI or Passat in peak condition. Close to Home in One Convenient Location Make the trip from your home in Chantilly VA, Herndon VA or Annandale to our Fairfax dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Volkswagen vehicles, and our topnotch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.

11050 Fairfax Blvd

Fairfax, VA

22030

Directions

Latest Reviews

March 23, 2021

"I cannot even give VW Fairfax one star but a star is..."

- PH

I cannot even give VW Fairfax one star but a star is required. I got my car back with a missing driver side floor mat! Without too much rambling, I dropped off my vehicle because it would turn off while sitting at stop light. The response I received from VW Fairfax was the system codes do not show any issues. They kept my car for four days to drive, received a video I sent showing evidence and still no recommendations from them. Their mechanics are supposed to have experience yet they depend on checking a car through the system looking for a code instead of looking at areas that could be an issue themself. But to top it off, my car was returned missing the driver's side floor mat. Of course they said they didn't take it and now will not respond to further inquiries. "We don't have it" is not acceptable customer service. Of course the sales department has better service because they want you to buy a car. In any case, don't get serviced here. I've had to follow up myself on many occassions because they are not very responsive...and they returned a car without a floor mat.

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Employees Worked With

Elliot

March 22, 2021

"I bought a car from here a week ago and as I do, I..."

- jmpetty0910

I bought a car from here a week ago and as I do, I inspected the car inside and out to make sure there was nothing broken or missing from the car. I found a broken tab on the interior of the car which they refused to fix but didn't deter me. However, while going through financing we were being told that the car was not a VW CPO and given the wrong warranty that was remaining on the car until I was able to speak to a manager and prove to them that the car was a CPO and that it came with the proper warranty that it is supposed to come with. But that's not all; we were never given any of the financial records relating to our lean holder and we have called countless amount of times and have either had our calls ignored, or been put on hold with no one getting on the phone to speak to us. Overall a very xxxx poor experience and will never recommend this dealership to anyone. Would love to resolve this issue with them in person but I live 3 hours away and don't have time to go there again.

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Employees Worked With

n/a

March 13, 2021

"The worst experience. Four trips and 11+hours waiting,..."

- Quin

The worst experience. Four trips and 11+hours waiting, multiple paperwork issues and slimy financing and warranty processing. I wanted to buy two cars when I first went in but just couldn’t take anymore of the organizational incompetence. When I finally finished the deal, they didn’t install the floor mats and barely even washed the car. I had to wash it the next morning. The only bright spot was the sales person who no longer works there. Unless you want to experience all the negative stereotypes of a car dealership, go anywhere else.

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Employees Worked With

Thomas. No longer works there.

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Vending Machines
Rosenthal Fairfax Volkswagen, Fairfax, VA, 22030