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Rosenthal Fairfax Volkswagen

3.4

191 Lifetime Reviews

11050 Fairfax Blvd, Fairfax, Virginia 22030
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Top Reviewed Employees

Alex Clayton at Rosenthal Fairfax Volkswagen

Alex Clayton

Social Media and Digital Reputation
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Alina Iturbe at Rosenthal Fairfax Volkswagen

Alina Iturbe

Social Media & Dealer Reputation Representative
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rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

March 17, 2020

"These people are professional scammers. They will set you up"

- teamhashesh

Protect your pockets and do not go to any Rosenthal Establishment. They will purposefully hide information about vehicles from to maximize the amount of money you need to spend. In the event they do a xxxxty job of repairing your vehicle they will take no responsibility. Avoid this place at all cost.

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Employees Worked With

Eeverybody and they mama

March 06, 2020

"Car shopping online"

- bohbug

I have been looking for a VW CC for around 6 months. With all of the options online I found myself communicating with Fairfax VW as they had a very nice model on their lot and it was within driving distance. Although I did not end up buying this particular car I wanted to say that dealing with Vinny Choi was a breathe of fresh air. He was extremely helpful and got me all the information I needed to make an informed decision immediately. That kind of service seems rare these days. Thanks to Vinny and Fairfax. If I am in the market for a VW again you may be hearing from me.

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Employees Worked With

Vinny Choi

February 04, 2020

"BEWARE If Female"

- Heidi

Last Friday, I purchased a vehicle from this dealership and I should warn you NOT to step foot anywhere near this dealership. First off, the pricing, compared to the other VW Dealerships in the area (VW Alexandria, etc) are higher. The salesperson I dealt with, Vinny Choi, at first was very helpful and seems as if he wanted to get me the best car for the best price. I left the dealership feeling good about my new purchase. Two days later, I contacted Vinny and told him that I wasn't 100% happy with my vehicle and that I wanted to upgrade and asked if he could work with me, since it was literally 2 days prior to purchasing. Vinny would not work with me, he said that unfortunately, I would have to trade/buy the vehicle I just purchased and that there was nothing he could do. He even made a rude comment about this not being Carmax on the exchange policy, which I found unnecessary. I then contacted the Kyle, sales manager, and tried to reason with him in hopes that I could spend MORE money to get the car that I wanted. He also told me that there was nothing he could do, and to come back in 2 years and he would give me a VERY good price on the trade in. He insisted that this wasn't what I wanted to do and told me to just keep the car. If I were a male, Kyle would NEVER have spoken to me in that manner. I find it disappointing that I was dismissed for wanting to purchase a more expensive vehicle. I have never been treated this way at any car dealership, and find the dealership's behavior insulting and demeaning. Avoid at all costs, and look elsewhere before coming here. I gave the dealership a two-star because the finance department treated me well and were very courteous.

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Employees Worked With

Vinny Choi

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Vending Machines
Rosenthal Fairfax Volkswagen, Fairfax, VA, 22030