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Rosenthal Fairfax Volkswagen - Service Center

Fairfax, VA

1.9
33 Lifetime Reviews Review Dealership

33 Reviews of Rosenthal Fairfax Volkswagen - Service Center

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July 13, 2009

"Summary: good for general service, technically..."

- frankietsa

Summary: good for general service, technically inexperienced otherwise Pros: friendly people, drives you to/from Metro stop even outside scheduled times, didn't wait long for appointment Cons: didn't know problem that other dealers knew about (charged me anyway), suggested additional work (+charge) that should have been part of maintenance Went in for: 1-30,000 mile maintenance, 2-headlight aim check Costs (total-$460): 30k maint-$260, brake fluid change-$140, headlight "check"-$60 Story: They probably did the 30k just fine; nothing's come up so far. They called me an hour after I dropped the car off to ask if I wanted a brake fluid change, which VW recommends every 2 years and they noticed was "probably not done". It was $140. I disagree with the recommendation, but my car is a lease, so I called them back and okayed it. They called me a few hours later to tell me that car was ready and even picked me up from the Metro stop after their regular transport hours. Driver was nice. However, task 2 they didn't do so well. My 2007 GTI(which has Xenons) was in a front-end collision and when a different shop repaired it, they didn't aim the headlights correctly. The beam pattern is off and I'm regularly high-beaming whatever car's to my front right. 2 other dealers ( in Detroit MI and Pittsburgh PA ) said that this was a common thing and easy to fix. I'm on a roadtrip, so I didn't have time to get it fixed at those places and thought I would ask these guys. They looked at it and didn't know what was going on. Decided to charge me $60 anyway. My headlights still don't project further than my foglights do ( ~10 feet ), except to high-beam the car next to me.

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Recommend Dealer
Yes
Employees Worked With
(don't remember, didn't get card)
December 30, 2008

"Took my 2005 Passat into Fairfax VW (Part of the..."

- DJS

Took my 2005 Passat into Fairfax VW (Part of the Rosenthal Group) for a 45,000 mile oil change. Service rep quoted me a price of $180 for full (i.e. extra) service. When I asked to see the maintenance schedule to determine what, exactly, I was paying for, he claimed that the dealership did not have one, and I should consult my owner's manual. When I refused to sign without seeing the list of services I was paying for, the service rep said that I only really needed the oil change for warranty purposes (my original request) and offered to do that for me for only - - $100! At that point, I asked to see the service manager, who I finally had to go find myself... The service manager told the guy to give me a schedule, at which point he actually told the manager (in front of me!) that I had never asked for one. Needless to say, I decided to hightail it out of there double-quick! I called the general manager to let him know what was going on in his shop, and he admitted that the posted price for a standard (non-synthetic) oil change is in the $40 range, but said he couldn't understand what I was so upset about. This dealership exhibited a marked lack of both business ethics and integrity, and I will be taking my business elsewhere. For the LADIES out there, especially - BE WARNED. From all indications, they seem to think we are carrying our brains around in our handbags.

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Recommend Dealer
No
Employees Worked With
Jim Burns, General Manager
January 10, 2008

"Their service and customer service is horrendous. Since..."

- VWVA

Their service and customer service is horrendous. Since they overcharge for everything, you would at least expect decent customer service. They have shady billing practices, do not disclose everything to the customer, and have rude and arrogant employees. If you absolutely must go, make sure to get your estimate in writing before you let them do any work. They are part of the Rosenthal group, which I am now being told has a terrible reputation. Too bad I didn't know that beforehand.

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Recommend Dealer
No
Employees Worked With
Ron Godoy, Steve Haynes
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