Rosenthal Gaithersburg Mazda

Quite possibly the worst car buying experience of life! Everything was fine until I signed the papers then it was not so nice from then on. Even worse was the first oil change Does it really take 2 hours to Everything was fine until I signed the papers then it was not so nice from then on. Even worse was the first oil change Does it really take 2 hours to get oil changed. I had to collect the car the day after I signed papers, was kept waiting at Metro for 25 minutes on a very hot day, then when Mr Lewis finally arrived we rode in silence to the Dealership, the car was still not ready. then when I discovered horrible dashboard reflection(especially going into the sun) on the windshield couple weeks after I had the car it was like I had the only car in the world that did that no service was offered to correct the problem. and the headlights are so dim they seem to only light up 30 feet directly in front nothing towards the sides and the seat is ridiculously hard. What I find really offensive is the attitude of everyone at the Dealership including the service dept. I stand to lose a lot of money trading it in but it really feels like a liability and that is what I am forced to do. don't worry I wont be back to your dealer and hopefully no one else I know will either. I have nothing good to say about Mazda and could go on a lot more about what I don't like about the car. More

Used to be great...a decade ago I bought a car here in 2006, and had it serviced here while under warranty, for 3 years. My experience was great. The old guard has moved on, an I bought a car here in 2006, and had it serviced here while under warranty, for 3 years. My experience was great. The old guard has moved on, and the new people I dealt with in service are worse than useless, they are rude and controlling. Especially avoid "Tate." My car was in an accident, and was taken to a shop. I was not satisfied with the progress at that shop, and I had it towed, at my expense, to Rosenthal Gaithersburg Mazda, remembering the phenomenal service they used to offer. When I called on Thursday, they said to bring it in anytime, they had lots of time. I had it towed that afternoon. On Friday, there was no contact until I called, and then was told we had to do some work ourselves (putting the bumper back on) before they would test drive it. Okay, we did that. Saturday, they are open, but nothing. Monday comes around, nothing. Tuesday, nothing, until I call. Meanwhile, I am paying for a rental car out of pocket, because I chose to move the car to Rosenthal and thought it would be worth it. So on Tuesday, I am told that the rattle is due to two parts of my car that broke, but that they are 10 years old and rusty and would have broken anyway. Multiple light bulbs are out, but Tate feels the impact could not have caused it (anyone ever drop a flashlight?) Not only did he come up with this, he called the insurance company and told them that any damage to the car was not their responsibility. Huh? So now I'm out the towing, the rental car, the diagnostic fee, and the repair, and Rosenthal's guy decided to make sure insurance would not pay for it. My car may have had rusty parts, but they did not break and rattle before I was rear-ended. I also didn't have any light bulbs out. Shame on these guys. I'm never buying another Mazda (per Tate, rusty cars), and never going to this dealership for service as long as I own my car. More

Surprised to Find Old Style High-Pressure Sales Tactics My husband and I came to this dealership late on a Saturday, pretty sure we were there to purchase a Mazda CX-5. We had narrowed it down to the CX-5 a My husband and I came to this dealership late on a Saturday, pretty sure we were there to purchase a Mazda CX-5. We had narrowed it down to the CX-5 and one other car, and after driving the other car, we wanted the Mazda. We had our kids with us and made it clear from the start that we didn't want to mess around, just wanted to get a deal done. My husband asked for someone he had emailed with, and they pretended that person worked there but wasn't in that day. While waiting, he later figured out that the guy was at a different dealership altogether. We went along with the process, and first they insulted us by coming in far lower on our trade than anyone else had. We were going to leave, but they kept our keys and kept talking--the salesperson, then the manager, then both of them together. It was beyond annoying, and our children were tired and started acting up. Fortunately, they did suggest test driving the CX-5 again, since it had been a week or so since we'd driven it elsewhere. We did, just to get us and the kids out of the overly air-conditioned showroom. But the salesman went with us, so it was really cramped in the car. That totally worked against them, because we realized the CX-5 was too small for us. We also didn't like its claustrophobic feel. So by the time we returned, we weren't even jazzed about the car. But if they had made us an amazing offer, we might have reconsidered. They didn't. Manager even came out and told us his sob story about how he just didn't have the margin that other makes, such as Honda and Toyota have. That's when my internal BS meter really started going off. We just wanted out of there. They kept going on and on. My husband finally demanded our old keys back, and we left. They were still throwing numbers at us as we walked out the door! I have had marginal experiences with Rosenthal dealers before, but this one was the prizewinner. We ended up buying a Subaru, which we are very happy with, from a friendly, no-hassle dealership. The deal on the CX-5 was Rosenthal's to lose, and they lost it! More

No BS Dealer Got there at 7:30 I knew exactly what I wanted dealt with Kim and Sam haggled a little and got a great deal in less than two hours.I will go no place Got there at 7:30 I knew exactly what I wanted dealt with Kim and Sam haggled a little and got a great deal in less than two hours.I will go no place else for a new car again. More

I made a bunch of new friends Most of us don't relish the thought of going to buy a new car because of the expectation that we will be jumped at the door, given the hard sell, houn Most of us don't relish the thought of going to buy a new car because of the expectation that we will be jumped at the door, given the hard sell, hounded until we commit and if we don't sign a contract that day, called or emailed until we submit to the hounding. Well, that's not the way Gaithersburg Mazda does business. With a relaxed, friendly atmosphere, this unpretentious yet very professional dealership made my buying experience very comfortable. From the low pressure sales consultant Fernando Banco, through the very helpful and informative new car sales manager Sam Al Banna and the super-friendly sales manager Antonio Cornacchia, I felt I was treated fairly and with respect. The feeling of no-pressure continued with the financial services manager Amin Rehman, who expertly handled the paperwork. It became very apparent that the feeling of a friendly hug was something that was instilled in his staff by the head guy when I met John Haddad, the general sales manager. He, and the rest of his exceptional group made my buying a Miata feel...well, perfect. I actually look forward to seeing these guys again. More

Service PAR Excellence This Team came together and tried their best to make this deal work for me. They were and end to end service provider that were more a set of consult This Team came together and tried their best to make this deal work for me. They were and end to end service provider that were more a set of consultants that were looking after my needs rather than a traditional car sales-team. Even the Finance Manager pitched in and added much value by answer my dozens of question. Well put together Team and the owner also dropped in on the deal to offer even more support and offered an on the spot free oil change for by first service. Thank you Dennis ( Salesman), Antonio (Floor Manager) and Mr. Rehman (Finance Manager). More

Fantastic Service! I found the sales man Dennis straight up who was more a consultant than a salesman. The Antonio the floor manager worked with me on making the deal p I found the sales man Dennis straight up who was more a consultant than a salesman. The Antonio the floor manager worked with me on making the deal possible. The Finance Manager Mr. Rehman was very business-like and helped me with answers to EVERY single one of my questions. More

Great experience purchasing my 2nd Mazda CX-9! I got in touch with Joe Williford after I emailed another employee who moved to another dealership. You never know what you are going to get in this type of touch with Joe Williford after I emailed another employee who moved to another dealership. You never know what you are going to get in this type of situation, but Joe was excellent - friendly, knowledgeable, low pressure, funny, and attentive. He knew when to joke around and he knew when to give me some space to think. He also brought me an excellent deal to start, so the negotiation was not difficult and lengthy. Once I got to Amin Rehman, I was equally pleased with his character. He was friendly, low pressure, and helpful. In addition to these 2 gentlemen, other employees were also friendly and helpful. Several others came over to me to just talk about the car that I was getting and to offer me something to drink. Overall, it was a great experience. I recommend Joe to anyone considering the purchase of a new Mazda. More

Great experience, Joe is the man! Great atmosphere, customer service, options, and price. Very happy with my brand new Mazda. I didn't feel pressured but was sure I could trust the information Joe gave customer service, options, and price. Very happy with my brand new Mazda. I didn't feel pressured but was sure I could trust the information Joe gave me and the financial guy was great too. He was friendly and made the sometimes long process of paperwork and money a lot easier. More

I visited this dealership back in 2009 and was not happy with the service gentlemen he was not very helpful. We left and purchased my car from Fitzway in Fredrick MD. The reason I went to the Gaithersburg d with the service gentlemen he was not very helpful. We left and purchased my car from Fitzway in Fredrick MD. The reason I went to the Gaithersburg dealer is because we live in Germantown and I purchased my 1999 Isuzu trooper from the Gaithersburg dealer in1999. But when I went back to purchase another vehicle in 2009 the service gentleman was not pleasant at all. But this time I tried again and I was treated with the complete respect. Everyone was very pleasant and helpful. All the service folks were very understanding and supportive on every question I had. I will be a returning tomorrow with a friend to look at an Acura. Thanks Gaithersburg Mazda sales Joe, and the manager Gary, and Amin, you guys are a great team !!! More