I bought a car here in 2006, and had it serviced here while under warranty, for 3 years. My experience was great.
The old guard has moved on, and the new people I dealt with in service are worse than useless, they are rude and controlling.
Especially avoid "Tate."
My car was in an accident, and was taken to a shop. I was not satisfied with the progress at that shop, and I had it towed, at my expense, to Rosenthal Gaithersburg Mazda, remembering the phenomenal service they used to offer.
When I called on Thursday, they said to bring it in anytime, they had lots of time. I had it towed that afternoon. On Friday, there was no contact until I called, and then was told we had to do some work ourselves (putting the bumper back on) before they would test drive it. Okay, we did that. Saturday, they are open, but nothing. Monday comes around, nothing. Tuesday, nothing, until I call. Meanwhile, I am paying for a rental car out of pocket, because I chose to move the car to Rosenthal and thought it would be worth it.
So on Tuesday, I am told that the rattle is due to two parts of my car that broke, but that they are 10 years old and rusty and would have broken anyway. Multiple light bulbs are out, but Tate feels the impact could not have caused it (anyone ever drop a flashlight?) Not only did he come up with this, he called the insurance company and told them that any damage to the car was not their responsibility.
So now I'm out the towing, the rental car, the diagnostic fee, and the repair, and Rosenthal's guy decided to make sure insurance would not pay for it.
My car may have had rusty parts, but they did not break and rattle before I was rear-ended. I also didn't have any light bulbs out.
Shame on these guys. I'm never buying another Mazda (per Tate, rusty cars), and never going to this dealership for service as long as I own my car.