Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Rosenthal Gaithersburg Mazda - Service Center

Gaithersburg, MD

2.2
8 Lifetime Reviews Review Dealership

8 Reviews of Rosenthal Gaithersburg Mazda - Service Center

Sort by
November 06, 2020

"The service department shows poor judgement. In addition,..."

- JohnRT

The service department shows poor judgement. In addition, they have inconsistent pricing. These make trusting their work difficult. In addition, service times for items, such as tires, is months (unsure why, since I can get it down the street within a week).

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
J and H
April 21, 2015

"Used to be great...a decade ago"

- No_more_Madas

I bought a car here in 2006, and had it serviced here while under warranty, for 3 years. My experience was great. The old guard has moved on, and the new people I dealt with in service are worse than useless, they are rude and controlling. Especially avoid "Tate." My car was in an accident, and was taken to a shop. I was not satisfied with the progress at that shop, and I had it towed, at my expense, to Rosenthal Gaithersburg Mazda, remembering the phenomenal service they used to offer. When I called on Thursday, they said to bring it in anytime, they had lots of time. I had it towed that afternoon. On Friday, there was no contact until I called, and then was told we had to do some work ourselves (putting the bumper back on) before they would test drive it. Okay, we did that. Saturday, they are open, but nothing. Monday comes around, nothing. Tuesday, nothing, until I call. Meanwhile, I am paying for a rental car out of pocket, because I chose to move the car to Rosenthal and thought it would be worth it. So on Tuesday, I am told that the rattle is due to two parts of my car that broke, but that they are 10 years old and rusty and would have broken anyway. Multiple light bulbs are out, but Tate feels the impact could not have caused it (anyone ever drop a flashlight?) Not only did he come up with this, he called the insurance company and told them that any damage to the car was not their responsibility. Huh? So now I'm out the towing, the rental car, the diagnostic fee, and the repair, and Rosenthal's guy decided to make sure insurance would not pay for it. My car may have had rusty parts, but they did not break and rattle before I was rear-ended. I also didn't have any light bulbs out. Shame on these guys. I'm never buying another Mazda (per Tate, rusty cars), and never going to this dealership for service as long as I own my car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tate
February 11, 2009

"I started to take my car here for its service needs about..."

- iceman007

I started to take my car here for its service needs about three years ago, they do such a nice and honest job that usually after the second year I am always looking for a newer car and I think the resean I have held on this long is because the civic i purchased from Rosenthal Mazda just runs great and I don't have the itch to replace it now.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
shane
December 19, 2008

"I have been taking my mazda cx7 to these people since i..."

- bb2more

I have been taking my mazda cx7 to these people since i moved here two years ago. I had a really good mechanic back home and i was really worried that i wasnt going to find someplace that i caould trust. I was referred here by my neighbor and i am very pleased to have lucked out again. They do a good job and dont overcharge me. The staff is professional and honest in there work, they take there time and do the job right the first time. Rosenthal gaithersburg Mazda is definatley a good place for some good honest work.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
tom
October 12, 2008

"I have been taking my mazda cx7 to the professionals at..."

- ShannonG

I have been taking my mazda cx7 to the professionals at Gaithersburg mazda since my job was relocated 4 years ago. I would not take my mazda cx7 to any other mechanic. There are always a lot of options when it comes to car repair but the service pros at Gaithersburg mazda are the best in Maryland and Virginia. They have a staff that actually care about their customers.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
2
September 15, 2008

"gaithersburg mazda service department is a good place to..."

- Marcspeed

gaithersburg mazda service department is a good place to take your mazda...the people there are easy to deal with and they don't try to sell you stuff you don't need...plus I get a free car wash everytime. The are not so busy so the mechanic does not have to rush.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
2
June 29, 2008

"I have been coming to Gaithersburg Mazda to service my..."

- WillisE

I have been coming to Gaithersburg Mazda to service my Mazda6 since I purchased it in 2005. They are very good at communicating in a way that even I could understand. My mazda now has 86,000 miles on it and I have not have to do anything major to it. All the maintenance work has been done at Gaithersburg Mazda and I am very happy with the condition of my car. I use my car for work and drive alot of miles. They even offered me tips on how to conserve on gas prices by making sure that my tires are inflated properly each time I came in for oil change. They don't even charge me for that. They also clean my car too. I am very happy with their service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
2
July 10, 2006

"First time visiting there for service, warranty repair...."

- kocho

First time visiting there for service, warranty repair. Not sure how to rate since my problem was (I think) simple yet it took 2 days to fix. My '04 MPV developed the dreaded engine misfire at about 43K miles and at least to me it was pretty much clear what it was causing it - ignition coil. This seems to be quite common for the MPVs - humidity combined with poor design results in early faiure of these parts (based on some posts at mpvclub.com). They finally fixed it on the second day and all seems fine. Tina was quite corteous and efficient in taking my car in and arranging for a loaner from Enterprise. Why not rate perfect 5? Two reasons. I asked them to replace all spark plugs in case they indeed end-up working on the rear bank of coils/plugs (for the cost of parts of course). They did not do it, despite the fact that my pre-diagnosis turned out correct - they had to replace one of the rear coils and one plug. Why such a big deal on my part? Because to replace the rear spark plugs one needs to dismantle half the engine to gain access and it will be a hassle to do it my self after my warranty expires... True, the plugs are only about half thru their stated life now, but I'd rather pay $15 now and get another 50K miles piece of mind than do it myself later or pay $250 or so for Mazda to do it later... Second complaint - grease on my steering wheel cover. No big deal, but why leave dirty marks behind... The car runs good though so it seems that the important work was done well.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tina
1
1 - 8 of 8 results