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Rosenthal Jaguar Land Rover

4.5

575 Lifetime Reviews

1592 Spring Hill Rd, Vienna, Virginia 22182
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Top Reviewed Employees

Alina Iturbe at Rosenthal Jaguar Land Rover

Alina Iturbe

Social Media & Dealer Reputation Representative
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 28, 2019

"Above and Beyond Excellence Purchasing Experience "

- Omadrid618

My wife & I had been in the market for an SUV for quite some time since June but never really got that WOW feeling from any other vehicle we'd seen. We sort of put our search on hold & shelved our list of dealerships to pursue until later in the year. Then, this last week I saw a listing from Rosenthal Jaguar for a CPO F-Pace Prestige for an unbeatable price. I immediately reached out to their sales team. KZ was very informational, persuasive & flexible (with my hectic schedule) to get me behind the wheel for a test drive. I went into the dealership in the morning to do so, loved the vehicle and since I had already been pre-approved by my bank institution, all i had to do was fill out Rosenthal's paperwork to get the ball rolling on the rest of this process. I stepped away to go run a few errands, but in the meantime the sales team + finance manager James Duncan were instrumental in ensuring nothing stopped while i had stepped out. Upon my return in the early afternoon with my trade-in vehicle, they had all the paperwork finished, ready to take possession of my trade-in leaving only the necessary walkthrough all the signatures & acquisition of my immaculate CPO F-Pace. The entire experience A-Z was flawless. I've purchased many luxury vehicles over the last 20 years & this was by far The Best experience far none! Their distinct humanity to an industry that otherwise treats customers as potentials leads & figures on sales charts enables them to excel to provide stellar customer service, attention to detail, flexibility in scheduling, expedience in process & friendliness. They score all of the high ratings in the aforementioned aspects of how one would typically rate such a dealership but personally, I was making a purchase to surprise my wife with what would become her vehicle and everyone at Rosenthal Jaguar were excellent at helping me expedite this purchase making my wife's surprise that much more enjoyable! I never felt like i was just another transaction, rather with I was a valued customer walking in the door interested in Jaguar, leaving as an owner & new member of the Rosenthal Jaguar family. Thanks again guys!

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Employees Worked With

KZ Zangeneh, Andy Kim, James Duncan, Craig Faunce, Jordan Bryant

April 02, 2019

"Beware Dishonest Staff at this Dealer ! Don’t trade in/Sell!"

- Safetripseller

Got my brand new vehicle with under 1000 miles on it appraised and the vehicle condition reported curb rash on all wheels and scratches all over car . When I asked the used car finance manager (Mo) to point out where the scratches are on vehicle his response was this “ I didn’t appraise it the mechanic did . Also, I’ll be quite frank with you we need to make at least $15,000 off of you .” If you have a trade in please check the condition report carefully and inspect your vehicle for curb rashes as I did notice a light curb rash on one of the wheels after the appraisal .

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Employees Worked With

Andy & Mo

December 22, 2018

"Awesome Experience "

- NAK

We happened to buy our Land Rover Discovery vehicle from this dealer. Our experience was very pleasant and satisfactory. Everyone at the dealership was very professional especially our sales person, Reda Habati , who helped us from the beginning to the end of the transaction. Reda was pleasant, very upfront and honest. Reda Habati was very professional, very courteous and patient with our family. He made our buying experience very easy and tolerable. The finance department was also very efficient and up-to-date. In short, we had a great experience with the dealership.

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Employees Worked With

Reda Habati

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Pet Friendly
  • Rental Car Service Onsite
  • Television
Rosenthal Jaguar Land Rover, Vienna, VA, 22182