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Rosenthal Jeep

Arlington, VA

N/A
3 Lifetime Reviews Review Dealership

3400 Columbia Pike

Arlington, VA

22204

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3 Reviews of Rosenthal Jeep

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January 07, 2012

"Excellent experience purchasing a new 2012 Jeep Wrangler..."

- wdonovan4

Excellent experience purchasing a new 2012 Jeep Wrangler from Rosenthal Jeep. Everyone was very attentive and professional. I shopped several other dealers and between the price, trade value I got for my Toyota and the staff, I chose Rosenthal Jeep. Would definitely recommend!

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Recommend Dealer
Yes
Employees Worked With
3
January 16, 2011

"After having a terrible Sales experience years ago, I..."

- mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

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Recommend Dealer
No
Employees Worked With
Chris Buell, Marjorie Acevedo, Andrew Ross
August 10, 2008

"This is a great place to purchase a car! The sales staff..."

- JamieM

This is a great place to purchase a car! The sales staff and managers are friendly and courteous. I have purchased two vehicles from Rosenthal Jeep and will continue to give them my business. I also have been using their service department for several years now and they have always done a good job.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
2
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