Rotolo Chevrolet

On Tuesday, September 3rd, I dropped my son's car off around 5:30 pm for overheating. On Wednesday, I was contacted and informed that the car needed a new radiator and hoses. I agreed to have the work co around 5:30 pm for overheating. On Wednesday, I was contacted and informed that the car needed a new radiator and hoses. I agreed to have the work completed and an oil change which came up to $2,382.00. We picked up the car on Thursday. On Friday, my son attempted to go to work when the car began overheating. On Saturday, I dropped the car back off at the dealership. By Monday at noon, I had not received any word about the car. I called and was asked to leave a message because my advisor was unavailable. My call was returned approximately an hour later. I was informed that the water pump needs to be replaced which will cost me another $1,000.00 plus. I bring my car to the dealership for quality level service which should include a proper diagnosis of what's wrong with the car. I understand that I am paying for certified technicians to assess and work on my car. But when the diagnosis is not correct, I should not be left to fork out the money. I am simply left wondering, did I just need the water pump and they charged me all this money for a radiator and hoses when it wasn't needed. For this level of service, I feel like I can use any local mechanic. I won't be bringing my cars back for service here again and I advise you to do your homework before choosing Rotolo. More

James Mercado was amazing. Very friendly. Kind. Would definitely work with James again. He made my process easy and fast Very friendly. Kind. Would definitely work with James again. He made my process easy and fast More

At Rotolo Chevrolet there the best really worked hard to make my first vehicle experience one of the best days of my life, Just wanna say thanks again Jesus and Armando for making it happen! make my first vehicle experience one of the best days of my life, Just wanna say thanks again Jesus and Armando for making it happen! More

Cesar was great! Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. More

Brian is was a Great Sales Man! Made the Process so easy and explained everything well! Ask For Brian!! Made the Process so easy and explained everything well! Ask For Brian!! More

Excellent experience, Esteban caballero has a great personality with customers, I will recommend him to anyone in my family, thanks esteban caballero personality with customers, I will recommend him to anyone in my family, thanks esteban caballero More

I chose this dealership because they did not markup MSRP on ordered vehicles. My salesman and finance person were both professional and curious. I had a good experience with with this dealer. on ordered vehicles. My salesman and finance person were both professional and curious. I had a good experience with with this dealer. More

Our salesman was fantastic we got exactly what we wanted and the vehicle is beautiful … we will buying from them again next year!! and the vehicle is beautiful … we will buying from them again next year!! More

Excelente servicio. Personal muy profesional y conocedores del mercado. Con la ayuda del agente Will, pudimos salir con el auto y financiamiento preciso. Personal muy profesional y conocedores del mercado. Con la ayuda del agente Will, pudimos salir con el auto y financiamiento preciso. More

There was very little organization at this dealership. Nobody knew what was going on. Zero communication between there sales, finance, and management teams. I received multiple calls due to Nobody on ther Nobody knew what was going on. Zero communication between there sales, finance, and management teams. I received multiple calls due to Nobody on there end communicating. Had to make 3 trips back to fix there mistakes. Just overall not a good experience. I will not buy from here in the future. More