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Route 1 Hyundai
Monmouth Junction, NJ
3,106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,106 Reviews of Route 1 Hyundai
August 11, 2026
I brought the car in for oil change- the service was good. It took about 3 hours since there was a recall to be addressed. I worked with a young lady, who was pleasant but forgot her name. good. It took about 3 hours since there was a recall to be addressed. I worked with a young lady, who was pleasant but forgot her name. More
by libim718
Employees Worked With
James Davis
August 06, 2026
I brought my car in for an oil change. I made an appointment for 8:00am, dropped my car off the night before. The communication with the service department this experience terrible. I call I made an appointment for 8:00am, dropped my car off the night before. The communication with the service department this experience terrible. I called 5 times throughout the day for a status update. At 10:30am my car still was not serviced, I was highly upset because I had an appointment scheduled. I was told I would have been taken sooner had I stayed at the dealership while my car was serviced. Throughout the entire day multiple phone calls were made on my end simply for a status update. It was extremely inconvenient. Having my car at the dealership all day when I specifically scheduled an 8 AM appointment by 5:30 I called for the fifth time and I was told my car was finished being serviced. I asked the representative why hasn’t anyone called me when I’ve been waiting around to pick up my car all day. I was told that in the notes it said someone was going to call me at 6:00 PM. I then ask her. What time do you close and she said 6 o’clock. I then said someone was going to call me at the time you guys close? So even if there was an issue, the issue wouldn’t be resolved the same day. None of this made any sense, she then stated she would leave my keys with the sales department. This was such a horrible experience. More
by K.fox2302
Employees Worked With
James Davis, Luis Garcia, Nairoby Bravo
July 29, 2026
Brought the car in over a concern about the trim. Car was evaluated and I will go back once they receive the parts. Staff was courteous and quick. Car was evaluated and I will go back once they receive the parts. Staff was courteous and quick. More
by John
Employees Worked With
I don't see the woman's name that dealt with me here.
July 16, 2026
I drove about an hour to Route 1 Hyundai after explaining my situation in detail to the BDC representative, including my current lease, remaining payments, negative equity, credit profile, and the payment ra my situation in detail to the BDC representative, including my current lease, remaining payments, negative equity, credit profile, and the payment range I needed. I was told the dealership could work with it, which is why I made the trip. Once I arrived, the process became frustrating and disorganized. My original salesperson, Yaman, had limited knowledge of the IONIQ 9 and could not answer several basic EV-related questions. The first deal presented was structured as a purchase even though I had clearly explained that I was only interested in leasing. James Greco eventually stepped in after he could see the frustration on my face. From that point forward, James was professional, attentive, and made a genuine effort to understand what I was trying to accomplish. He was easily the best part of my experience at Route 1 Hyundai. The following day, Yaman called and said management wanted to make a deal, but he could not tell me what the revised offer actually was. He only wanted to schedule another appointment. After already spending two hours driving round trip and paying tolls, I was not willing to make another trip without knowing whether the numbers had changed. Instead, I called and texted James directly because he had earned my confidence and was the only person who seemed to understand the situation. I also received follow-up emails from owner Manny Lugo saying he would personally help and try to make the deal work. I appreciated the outreach, but after that, I never received an actual revised offer or clear follow-up from management. Two days later, I emailed to thank them and let them know I had purchased my IONIQ 9 from Burns Hyundai. Burns understood the situation, worked through the numbers remotely, coordinated the Honda lease issue through Burns Honda, and completed the deal without requiring another wasted trip. My main advice to Route 1 Hyundai would be to improve EV product knowledge among the sales staff and make sure the BDC team sets honest, realistic expectations before asking customers to travel to the dealership. Getting someone through the door should not be the only goal. Their time also needs to be respected. James Greco deserves recognition because he genuinely tried to help and is the reason this review is not harsher. If anyone at Route 1 Hyundai would like to discuss my experience or feedback further, the dealership has my contact information and is welcome to reach out. More
by AVI.N
Employees Worked With
Yaman A, James Greco
