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Route 1 Hyundai
Monmouth Junction, NJ
3,101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,101 Reviews of Route 1 Hyundai
May 10, 2026
I brought my 2019 Hyundai Kona in at 45,746 miles having scheduled a 45,000-mile factory-required service online (confirmed). When I arrived, Service Advisor Jhon Garcia never presented the 45K service I ha scheduled a 45,000-mile factory-required service online (confirmed). When I arrived, Service Advisor Jhon Garcia never presented the 45K service I had booked. Instead, he offered only the 30K or 60K packages and recommended the 60K, claiming it would let me skip the 60K service later — a claim contradicted by the owner's manual. The 60K package was agreed upon before any inspection of my vehicle was performed. The Multi-Point Inspection performed the same day by their own technician certified the fluids as acceptable — yet coolant service (not due until 120K miles), transmission fluid service (owner's manual states no service required under normal conditions until 112.5K miles), and battery service (not a scheduled 45K item) were all performed. Total paid: $1,188.88. Disputed charges: $344.07 in parts alone, plus associated labor. I requested a full refund of these disputed charges. Three written complaints to dealership management over several weeks received no response. Formal complaints were filed with the NJ Division of Consumer Affairs and Hyundai Motor America. Update (May 26): A member of the service team sent a follow-up email on April 27 attempting to resolve this matter, which was inadvertently filtered to my spam folder, causing further delay. We eventually connected and agreed on a refund of $344.07. I appreciate that the matter was ultimately resolved, though the process required significant escalation on my part. I have updated my rating accordingly. More
by KonaOwner2019
Employees Worked With
Jhon Garcia
May 09, 2026
I would like to thank everyone working there—especially Bishoy—for assisting me over the course of two days and helping me select my car at the best possible price. It truly turned out to be the perfect ch Bishoy—for assisting me over the course of two days and helping me select my car at the best possible price. It truly turned out to be the perfect choice—a beautiful, modern, and comfortable vehicle. Thank you all! More
by Rezkalaomneya
Employees Worked With
Beshoy
May 09, 2026
Staff members were friendly and helpful Also knowledgeable with the products The process of getting my car was fast and easy too One staff member called Hakeem was Exceptionally helpful and knowledgeable with the products The process of getting my car was fast and easy too One staff member called Hakeem was Exceptionally helpful and explained details of each car I asked for I paid for my car the same day but it was late to take it home. The car was ready the next working day and my experience in the whole process was satisfactory This is my second Hyundai car I had a Hyundai Santa Fe before Hyundai will continue to be my car. Nothing better than Hyundai I am hoping to get the third Hyundai soon but used More
by Chinwaroh
Employees Worked With
Hakeem
May 08, 2026
I went to get my tires rotated and oil changed. Although my receipt says that the tires were rotated, they were not. I had plugged a tire myself and the plugged tire was in the same position. I ha Although my receipt says that the tires were rotated, they were not. I had plugged a tire myself and the plugged tire was in the same position. I have called the service advisor, the service director and sent two emails Im response to “how was your service” requests. While both the service advisor and director said that they would check the cameras and get back to me (the advisor swore it was done) I have not received a response from anybody. Make sure that the work that you are being charged for was done. More
by Craddgo
Employees Worked With
James Davis
March 16, 2026
DO NOT come here for service. The service advisors will lie to you, misrepresent the technicians' reports, and recommend completely unnecessary services to jack up the bill. On to The service advisors will lie to you, misrepresent the technicians' reports, and recommend completely unnecessary services to jack up the bill. On top of that, the service center is impossible to reach by phone -- their AI assistant just puts you in an endless loop of automated conversations. AVOID AT ALL COSTS More
by m
Employees Worked With
Holger Leon, JOSE HIDALGO
February 16, 2026
Great team! James Greco went FAR AND BEYOND to help me with my second purchase with them! Love the communication and support they provided. James Greco went FAR AND BEYOND to help me with my second purchase with them! Love the communication and support they provided. More
by Yoslit Vazquez
Employees Worked With
JAMES GRECO
January 22, 2026
My 91 year old mom needed a car and James Greco was our salesman. James could not have been more patient and caring with mom. He helped us explore all the option of buying, leasing, and models available. I salesman. James could not have been more patient and caring with mom. He helped us explore all the option of buying, leasing, and models available. I highly recommend anyone shopping at this dealership make an appointment with James. He treated my mom like family. I=One of the best car buying experiences I've ever had. Thank you James! More
by david.seth.glass
Employees Worked With
James Greco
