Route 1 Hyundai

The best thing was service advisor John Garcia. If I was to have any problems in the future I would like Mr.Garcia to be my advisor..He did a fantastic job. If I was to have any problems in the future I would like Mr.Garcia to be my advisor..He did a fantastic job. More

Walked in to Route 1 Hyundai this morning for a wrong nut lug placed from previous service, the service rep Kevin Anderson was very understanding and promptly took the veichle and replaced the correct nut lu lug placed from previous service, the service rep Kevin Anderson was very understanding and promptly took the veichle and replaced the correct nut lug. The whole process was relative quick for the dealership standard. Happy with Kevin's service and his professionalism. More

The salesman was straight forward with us and did not pressure us. He was very cordial and answered all of our questions. pressure us. He was very cordial and answered all of our questions. More

Service your vehicle to get insulted by unprofessional staff. Absolutely terrible experience! Sent an email to their Leadership but never ever got any response because they don't care about their customer staff. Absolutely terrible experience! Sent an email to their Leadership but never ever got any response because they don't care about their customers More

Horrible dealership. They tried lowballing me on a 4 year old vehicle. After getting them to finally agree on a decent price, it took all day to finalize the sale. It the They tried lowballing me on a 4 year old vehicle. After getting them to finally agree on a decent price, it took all day to finalize the sale. It then took months to finally get my new plates (which I wanted to transfer my old ones but they made me get new ones). Everytime I try to contact them they ignore my calls and emails. Stay away from these shady people. More

I BOUGHT THE CAR HERE & HAVE GOTTEN THE BEST & MOST ACCURATE SERVICE HERE THAN ANY OTHER DEALER (EVEN THOSE CLOSER TO WHERE I NOW RESIDE)! THEY'VE BEEN UPFRONT & HONST SO FAR ABOUT WHAT IS NEEDEED, WH ACCURATE SERVICE HERE THAN ANY OTHER DEALER (EVEN THOSE CLOSER TO WHERE I NOW RESIDE)! THEY'VE BEEN UPFRONT & HONST SO FAR ABOUT WHAT IS NEEDEED, WHAT IS NECESSARY & HOW MUCH THE COST ARE! I'M SATISFIED! More

Excellent service all around. Particularly from Scott Shannon. He went above and beyond to make the experience as pleasant as possible. Particularly from Scott Shannon. He went above and beyond to make the experience as pleasant as possible. More

I am writing to express my extreme disappointment with the recent sales experience I had at your dealership, which unfortunately has led to a lost sale and a strong desire to never do business with your e the recent sales experience I had at your dealership, which unfortunately has led to a lost sale and a strong desire to never do business with your establishment again. Having spent years in the car business myself, I am very familiar with the fundamental principles of successful sales, all of which were absent during my interaction. On Sunday, I sent an email inquiry about a Corvette you have for sale. wanted to get a jump on this particular car. This morning, around 9:00 AM, I received a response from an internet sales associate named Triniti, I asked for more information and pictures. Following that, there was a complete lack of follow-up via both email and phone. When I called her directly this afternoon for a status update, her response was dismissive and amateurish. She claimed to have been in meetings all day but then told me I needed to "get there before it sells." This type of communication is not only unhelpful but also insulting to a serious potential buyer. The internet sales staff in your dealership, based on this encounter, appear to be a group of inexperienced and ill-prepared amateurs who are a detriment to your business. I would like to acknowledge that I did eventually speak with another salesperson, Star, who was very helpful and professional. However, her positive attitude could not erase the poor taste left in my mouth by the overall experience. The contrast between her service and that of her colleagues suggests that while you may have some capable employees, a serious training issue exists across your team. For any sales team to succeed, they must master the basics of communication, follow-up, and inventory knowledge. My experience demonstrates a profound failure in these areas within your dealership. I would encourage you, as the new owner or General Manager, to invest in serious training for your staff. The current performance is a disservice to your customers and your business. Penske will be buying your store soon! More