Route 17 Nissan

I, like many of you that may be reading this, basically took a 'tour' of all of the dealerships on Route 46 (Clifton to Fairfield), Route 17 (Meadowlands and about 30 minutes north on 17 from the Meadowlan took a 'tour' of all of the dealerships on Route 46 (Clifton to Fairfield), Route 17 (Meadowlands and about 30 minutes north on 17 from the Meadowlands) and Route 22 (Hillside to Springfield). I HATE high pressure sales. I've previously been in sales (not car sales though) and I can't stand the question "So why are you buying with us today?" because it's a sales tactic, and many weaker-willed individuals can be sucked into a car they may not want. Good news; I didn't find these high pressure sales tactics at Meadowlands with Nelson. On the first day I stopped by, I told Nelson I wasn't buying that day. He told me he'd happily answer any questions, show me any cars, and just help me when I am ready. That's exactly what he did. I took my car for a test drive on my first visit (a Saturday I believe). I came back on Tuesday, and called ahead of time to make sure the car was still there. Nelson came in on his day off to be there when I came by for the final test drive. The only part of the experience I didn't like, was when there was another couple attempting to buy the car when I arrived (but failed to find a financial approval/credit). Once they declined, another manager came over to me (Nelson's manager/boss from my initial impression) and this is the only part of my experience I didn't like - he was definitely slightly 'pushy' in a sense. He said, "We can get all of your paperwork signed and everything wrapped up in 20 minutes." Meaning, he was already assuming we were going to buy the car and yet I had been very clear that I wanted to test drive the car one more time. All in all, it's possible it could have been a 'tactic' to make us sit and wait while another couple was 'attempting to purchase the car' but there is no way for me to know. Just be aware of it, and if you have the same experience you can deduce that's it's likely a sales tactic. But in all fairness, I couldn't tell and the rest of my entire experience was fantastic. (The paperwork and processing took 2 hours which was painful, but I think that's the norm at dealerships...) I drove the car a second time, and came back ready to purchase. And it' important to mention that they didn't change their story on the pricing and value for my trade in, even after the whole thing with another 'couple' that was trying to purchase the vehicle. The car needed a few things and I knew I couldn't drive it off the lot with the two things I needed: there was a very faint smoke smell I wanted removed, and I needed a small 'panel' piece for the front bumper that was about 1" x 1" and covers a tow hitch hidden on the front of the car. I am VERY pleased to report that not only did Nelson proactively stay in touch with me to get these things taken care of, he even took care of getting the driver and passenger window tint removed for me (which was not part of my original request - it was something additional I asked for). I would definitely recommend giving these guys a chance. Ask for Nelson, he was not pressuring me at all and he was highly proactive in helping me with ANYTHING post-sale. He earned my business. Also, just some helpful info for you - check out the dealerships on DealerRater but also look at their Better Business Bureau rating. You will find the dealerships that try to do the right thing, like Meadowlands Nissan, may have BBB complaints but because they try to resolve and respond to them, they still have a great rating. You will also find other dealerships that are trying to hide bad reputations by getting good DealerRater reviews but when you view their BBB ratings, they may have an 'F' because they aren't responding to customer complaints and trying to resolve things. I found one with 29 unresponded BBB complaints!!!!!! Unbelievable that they wouldn't even try to resolve things with those customers. Every company will have some people complain, that's normal. But any GOOD company will at least make an attempt at resolving things to try and see if they can reach a fair compromise with a reasonable customer. I think Meadowlands Nissan is a great place to buy a car and that they try and do the right thing - at least that was my personal experience with Nelson. Thanks Nelson! More

They have a nice selection of vehicles. Professional and curteous sales staff willing to work with customer's budget. Knowledgeable to questions asked. Clean showroom. curteous sales staff willing to work with customer's budget. Knowledgeable to questions asked. Clean showroom. More

Second time here, needed vehicle after 2007 sentra ruined in hurricane. worked with andrew again. he is pleasant and professional and enjoys negotiating so be prepared. he is also reasonable and works to get in hurricane. worked with andrew again. he is pleasant and professional and enjoys negotiating so be prepared. he is also reasonable and works to get you close, if not, where you want to be. met xavier for first time and he quickly resolved a small but important issue for me regarding my used car purchase. More

I first came in contact with Nissan a week ago Wednesday when I called to make an appointment to go up and check out the new vehicles, well they said they would call back in 15-20 mins, well instead of call when I called to make an appointment to go up and check out the new vehicles, well they said they would call back in 15-20 mins, well instead of calling Chris just shows up at our door and is ready too take us to Nissan. By the way Chris called when he was in our area. Chris was very friendly and informative. When we got to the dealership everyone we met was very friendly and helpful. Chris was able to answer all our questions even when I kept asking the same question in a different way. Before we took a test drive I decided on an Nissan Rogue SUV . When we went out I was scared because I was use to driving a sedan but Chris made me feel comfortable and I did it even thru an northeastern. I missed the turn twice but finally made it back to the dealership. But boy what a surprise we got when we got back, there was no lights and no power. We come to find out that the transformer blew. So we sat around while Chris tried to do paper work through his cell phone. We called our insurance company and had all the information given over the phone, and they e-mailed me the info back. But we were not able to do anything else since there was no power, so we had too come back the next day which by the way Chris came and picked us up. We finished all the paper work and financial clean up and before you know it we were driving off the parking lot. Nissan dealership is like a family. Chris was a great sales rep. He is down to earth, friendly, and made it so easy for me to choose a vehicle. He explains everything so u can understand it. He is also very funny, in case you didn't know. Chris thanks again Ann More

I knew what I wanted when I first walked in the door. My 2013 Nissan Altima SL was waiting for me on the showroom floor. No hassle, no pressure sales. I walked out the door without feeling any pressure to b 2013 Nissan Altima SL was waiting for me on the showroom floor. No hassle, no pressure sales. I walked out the door without feeling any pressure to buy anything. Was treated with utmost respect. Then Hurricane Sandy came along and my wait got longer but they knew my predicament and they worked with me. I ended up with an upgrade verseion of the SL and was now extremely happy. Again, the experience exceeded my expecatations and ended up driving my SL home. More

Andrew was extremely friendly in letting us take our time to make a decision as well as being very knowledgable about the cars. Willing to run back and forth each time we wanted to see a different type of ca to make a decision as well as being very knowledgable about the cars. Willing to run back and forth each time we wanted to see a different type of car. He literally spent all day with us making sure we got the best deal and were completely satisfied with our choice. We have bought a previous car with Mr. Szorf and last time he was just as friendly and knowledgable. More

I purchased a used vehicle with only 400 miles on it from this dealer and it was a dealer vehicle. Xavier swore to me that there was nothing wrong with the car, that it was a great car and if there is anythi this dealer and it was a dealer vehicle. Xavier swore to me that there was nothing wrong with the car, that it was a great car and if there is anything wrong with it he would personally take care of it. Now, I want trade my vehicle in for something bigger for my family and I have come to find out that the whole vehicle was completely repainted dropping its value by over $4,000.00. No dealer now wants to purchase the vehicle that they sold me because they said even if the factory repainted it, being repainted makes it practically worthless. I would HIGHLY RECOMMEND STAYING AWAY FROM THIS DEALERSHIP. DO NOT BUY A USED VEHICLE FROM THEM. THEY DO NOT HAVE TO TELL YOU ANYTHING ABOUT THE VEHICLE BECAUSE OF NJ STATE LAW. I lost out because of this and I want to ensure no one else has to go through this and not be able to get a new car for their family when they need one. It is a shame that dealerships misrepresent themselves and are so shady. I will never purchase another Nissan again!!! ESPECIALLY stay away from Xavier, he is the proverbial wolf in sheep's clothing or a snake in the grass. He pretends to be your friend and wants to help you out but will stab you in the back while hugging you to congratulate you on your new purchase... BUYER BEWARE!!! More