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Route 18 Chrysler Jeep Dodge Ram - Service Center
East Brunswick, NJ
621 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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621 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center
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May 07, 2016
Another fantastic experience, 5 stars all the way ! I have been to this dealership many times over the last few years and every time it ends the same way. I walk out a happy, more than satisfied custome I have been to this dealership many times over the last few years and every time it ends the same way. I walk out a happy, more than satisfied customer. The most recent time (April 2016), I went to take care of a recall, get an oil change and asked to check out a bit of rust on edge of hood. I was really not expecting it to be taken care of and to my surprise, it was. This dealership has never made me feel taken advantage of, as sometimes dealers do. To the contrary, I walk out saying "WOW". Let's not forget the time my key fobs were acting up and they were replaced. I purchased my last Jeep Grand Cherokee thru them and certainly my next one. THANK YOU to all the service staff for everything, it's always a pleasure. More
by Rocco3000
Employees Worked With
Didn't get the name of lady who sits to the left in service department, Ann Schulz
April 14, 2016
They made good on mistake They originally made a drastic mistake on a repair. But after having contact with the service manager, he corrected the problem for no additional char They originally made a drastic mistake on a repair. But after having contact with the service manager, he corrected the problem for no additional charge. We still MIGHT get our next car here. More
by chaz
Employees Worked With
April 08, 2016
My only CHOICE RT 18Jeep This is my 3rd purchase from RT 18 jeep and I would not go anywhere else! Service dept is very busy they understand I am also! I can't say enough abo This is my 3rd purchase from RT 18 jeep and I would not go anywhere else! Service dept is very busy they understand I am also! I can't say enough about Richie He is terrific. Always understands my schedule and works with me! The mechanics are also excellent . Let me not forget about Ann! She is an asset to that dept. thank you Richie and Ann! More
by Patsil
Employees Worked With
Rich Warren, Ann Schulz
March 26, 2016
Personal service with patience! Rich in service was great! After being told my car needed major repairs I was not a happy camper. Rich however walked me through what was needed and Rich in service was great! After being told my car needed major repairs I was not a happy camper. Rich however walked me through what was needed and answered all my questions . Taking time to explain repairs, and giving guidance when considering options are important qualities in a service writer. Rich did both. Thank you for the follow up call! It will keep me coming back :) Sue More
by Sue
Employees Worked With
Bryt sales, Chris mechanic, Rich Warren
March 20, 2016
Quick and courteous Dropped my charger off for an oil change and tire rotation....Even though I didn't wait at the dealer, they were still done in under 2 hours. I calle Dropped my charger off for an oil change and tire rotation....Even though I didn't wait at the dealer, they were still done in under 2 hours. I called a couple of times with questions and there was no wait time for a response. I love this dealership and their service. More
by cardriver123
Employees Worked With
Sean Boyle
March 19, 2016
Thankful All I can say is that Rich Warren is the man! He turly cares about his customers &! Is willing to go above & beyond to help them. Thank you so much Ri All I can say is that Rich Warren is the man! He turly cares about his customers &! Is willing to go above & beyond to help them. Thank you so much Rich ! More
by Jackie
Employees Worked With
Rich Warren
March 16, 2016
Quick & painless service Oil change and tire rotation. Quick service Richie from service is the best! I have been coming here for six years, and they always take good care of Oil change and tire rotation. Quick service Richie from service is the best! I have been coming here for six years, and they always take good care of me More
by donnyk915
Employees Worked With
Rich Warren
March 08, 2016
Clueless people Took my car for warranty and recall work. They called me telling me my car was ready. When I picked my car up I asked them what they did and they re Took my car for warranty and recall work. They called me telling me my car was ready. When I picked my car up I asked them what they did and they replied that they did the work indicated. But I showed them that the service receipt indicated that part was ordered but not installed. They stuttered for a minute. I was about to drive a car with no work done. This dealership is understaffed. It seems more of a bad management issue. More
by aidrees
Employees Worked With
N/A
February 27, 2016
Great customer service I went in for a routine oil change and check. I had an issue with my cell phone charger port. I also questioned replacement of my right rear tire rim I went in for a routine oil change and check. I had an issue with my cell phone charger port. I also questioned replacement of my right rear tire rim due to damage from the curb. I had purchased the extra tire/rim insurance from the dealership. The service dept contacted Chrysler and assured me that they will provide me with a loaner when my vehicle will be sent out to repair the rim damage. I hope they follow through on that promise. I appreciated the callout to Chrysler regarding the issue. More
by karen
Employees Worked With
Ryan Jonas
February 23, 2016
Starter Motor Replacement and Multiple Fluid Exchanges I bought my 2005 Jeep Grand Cherokee from this location back in December 2004 when the dealership was known as McDonagh Chrysler Jeep Dodge and have a I bought my 2005 Jeep Grand Cherokee from this location back in December 2004 when the dealership was known as McDonagh Chrysler Jeep Dodge and have always had great service from the staff working there. I was extremely pleased when the facility reopened as Rt 18 Chrysler Jeep Dodge and I found many of same people still working there. Service today is as pleasant and thorough as in the past. Rich Warren, the Service Advisor, was super busy on the day when I dropped off my Jeep. The starter motor had failed and I had long list of other work to be done. Despite the hecticness, Rich wrote up the lengthy work order (ten different items, to be exact) and got everything right on the first go-around. He is a fantastic person to deal with. Many thanks, Rich! Thank you also to Chris Spahr! He is Service Tech/Mechanic who performed all of the requested tasks. Rt 18's team gets very high marks for outstanding quality and attention to detail. Good job everyone! More
by Joe S.
Employees Worked With
Chris Spahr - Service Tech, Rich Warren
