Rowe Westbrook

I had a terrific experience. Andrea was extremely helpful and informative but not pushy. The service was exemplary and would recommend Rowe to anyone. Also, the investments to the facility, the free car wa and informative but not pushy. The service was exemplary and would recommend Rowe to anyone. Also, the investments to the facility, the free car wash is a notable benefit which I plan to utilize. I am happy to be part of the Rowe Ford family. More

Awesome experience! This is our 2 new vehicle purchased at this dealership. Peter was great - no pressure sale - full of information - let us decide what was best for our needs. at this dealership. Peter was great - no pressure sale - full of information - let us decide what was best for our needs. More

Just like to take this time to thank Jim Mathews giving us different options. We were working with Rowe and another area dealer. Jim got our business because he came back at us with options. Here is what J us different options. We were working with Rowe and another area dealer. Jim got our business because he came back at us with options. Here is what Jim was up against. He had a couple that had a dollar figure they did not want to go over and a very good car that we had already paid off. The only way we would purchase a vehicle would be because it had the options we wanted or could live with and at a price we were willing to accept. Not an easy job for a salesman. jim kept giving us options we could think about. In the end we purchased a Hyundai Santa Fe and, I believe, at a very good price. Thanks Jim. As for reliability- let's see how it does. You can not beat the warranty. Best Roger More

Cindy was great to work with. Though she wanted to close the sale and made efforts to do so she was understanding enough to work within my timeframe. I visited and got quotes from several other Hyundai deal the sale and made efforts to do so she was understanding enough to work within my timeframe. I visited and got quotes from several other Hyundai dealers in the area but made the decision to purchase from Rowe as they were the most willing to work within my budget. I would definitely recommend Rowe over the other dealerships for their flexibility and friendliness. More

This is the second Hyundai I have purchased in two years from Rowe and Jason Burns is and oustanding and truly down to earth salesman. He puts you right and ease and does not pressure you during the sales p from Rowe and Jason Burns is and oustanding and truly down to earth salesman. He puts you right and ease and does not pressure you during the sales process. Can't recommend Jason and the Rowe dealership highly enough. More

I have nothing but the BEST to say of these people!!! From all who are involved in making a sales happen for the customer's peace of mind, and budget, this is THE BEST I've ever encountered!!! They treat From all who are involved in making a sales happen for the customer's peace of mind, and budget, this is THE BEST I've ever encountered!!! They treat you like royalty!!! They take time with you. You're not just another noth on their belt!!!! and they also make you feel very special!! I recommend them to anyone who wants more than fair treatment, all the way around!!! More

We had been to several dealers and after researching decided to look at the new Elantra as an option. My husband and I had a great experience at Rowe. Tim was very helpful, easy to work with and not h decided to look at the new Elantra as an option. My husband and I had a great experience at Rowe. Tim was very helpful, easy to work with and not high pressure. He listened to us and answered all my questions. I was very happy with the process and am very happy with my new car. More

After much research on the internet, we kept coming back to the Website of Rowe Ford. We also visited another dealership and felt very unhappy with the sales person. Again we came back to Rowe Ford on the to the Website of Rowe Ford. We also visited another dealership and felt very unhappy with the sales person. Again we came back to Rowe Ford on the internet so we felt we should check it out. Our experience has been the best ever in choosing a used car. We are in our "50's" therefore, we are not novice to purchasing a car. Gerry was pleasant, patience, and very calming in speaking with us. Never have we been this comfortable looking for a car. The rest of the sales and finance staff were equally as pleasant. Would be go back to Rowe Ford in the future (if and when needed)? Absolutely! More

I visited the Westbrook lot on Wednesday, June, 05th, 2013 at 03:45pm to look at a brand new 2013 Ford Fusion. When I arrived the lot was a mess, I had to drive around for at least 5 minutes to find a p 2013 at 03:45pm to look at a brand new 2013 Ford Fusion. When I arrived the lot was a mess, I had to drive around for at least 5 minutes to find a parking spot. After I finally found a parking spot, I got out of my vehicle which was parked right next to the sales office (trailer) and proceeded to walk towards the white, gray, green and black fusions. I was hoping a salesperson would come out within 2 or 3 minutes to greet me, however they did not. After about 10 minutes of still walking around those 4 cars a salesperson still did not come out and say hello or to see if they could help me. I thought to myself.... "maybe they are busy with other customers".... so I continued to look at the fusions hoping someone would eventually come out and help me. After 12 minutes I finally saw a salesperson who made eye contact with me but proceeded to walk right past me without even saying hello or even acknowledging my presence. I was very frustrated at this point, so I continued to look at the black 2013 Ford Fusion hoping that someone in the showroom would come out and help me or even attempt to say hello, however no one did. Finally about 20 minutes went by and I decided that no one obviously wanted my business so I started to walk back to my car to leave this horrible dealership and move onto the next one. As I was walking back to my car I noticed that a salesperson was in the window watching me the entire time! I highly recommend anyone and everyone who is looking or is in the market for a new vehicle to not ever visit Rowe Ford located in Westbrook, Maine!! These salespeople obviously are not here for the customers and apparently have not been trained in customer service. I have NEVER had an experience like this one and I will never go to this dealership again. It really is a shame tho, because I was all ready to buy that brand new fusion with my exceptional credit and a HUGE downpayment! They lost out on a very high value customer. DO NOT GO TO THEM!!!! More

I had a 2.5 hour drive to get to this dealership, and I must say it was worth every minute. I drove up with a particular car in mind and they happened to have it and Cyndy was Superb! The experience went s must say it was worth every minute. I drove up with a particular car in mind and they happened to have it and Cyndy was Superb! The experience went super smooth, I had a trade and it took some serious bartering to get my exact value to where I was happy, but between the finance department and the Sales staff I felt like I was always in great hands. The car had a carfax and all the info was super easy to find, and every part was explained quiet well. The end result was just what I wanted and it was handled in a FRIENDLY and comfortable atmosphere. it hard to replace the feeling you get working with a person who is understanding and real. This dealership will always be top notch in my book! Thanks to everyone and I hope they stick around!!! thanks for everything, I love my new car! More