Royal Jaguar-Land Rover of Tucson

My wife and I have purchased dozens of cars in our lives but this was once again one of the best buying experiences of our lives. This is the 3rd car we have purchased from the Royal Group and they never ce but this was once again one of the best buying experiences of our lives. This is the 3rd car we have purchased from the Royal Group and they never cease to impress! By the way, we have driven 2 hours down from Phoenix every time just to work with them. This is our second Jaguar but the first one from Royal, however it will probably not be our last. Everything they promised would be done on the phone was perfect, the paperwork, the accessories on the car and the prep of the car. Not to mention they have an indoor and air conditioned area to take delivery, (very important for summers in Arizona). When we arrived we were greeted by "every" employee we met from the manager Charles Gregory, our salesperson Tim Taylor right down to the Lee Ann who I believe works in the office as well as the person cleaning the floors, yes I am serious... great customer service. Neal Weitman the general manager made it a point to introduce himself and let us know he was available if everything was not perfect. Our 2012 XJL was prepared perfectly and immaculate, plus Tim patiently went over every detail of the car with my wife so she could take advantage of all the amenities. I would imagine most people that buy high line luxury cars expect impeccable service so they will not be disappointed. I can always tell when a company takes great care of their employees, it comes back to them ten fold by the way their employees take care of their customers. In a world where mediocre service and half empty promises have become the norm, Royal Jaguar's great service stands alone. We have sent many of our friends, relatives and clients of our business down to buy cars from the Royal Group and every experience is consistently great. I will continue to recommend this dealer! More

My experience with Wayne Saunders at Royal Jaguar for the purchase of my 2013 Land Rover Sport was by far the BEST car buying experience I've ever had. My husband agrees...Needless to say, we were thrilled purchase of my 2013 Land Rover Sport was by far the BEST car buying experience I've ever had. My husband agrees...Needless to say, we were thrilled to avoid the usual "haggling" and endless negotiating. We paid a fair price and were treated with care and respect. The Range Rover is beautiful. We look forward to future purchases from Wayne Saunders at Royal Jaguar. More

I was in the market for a used bmw. I had been looking for a while and had a particularly bad experience with one bmw dealership in Sherman Oaks. I won't say names but they are on Van Nuys Blvd. I saw a g for a while and had a particularly bad experience with one bmw dealership in Sherman Oaks. I won't say names but they are on Van Nuys Blvd. I saw a great bmw offered at Royal Jaguar. It looked great and the price was right. Wayne Saunders was the internet salesman and he was terrific from start to finish. I am in Vegas and sometimes out of state purchases can be a hassle. Wayne made it very easy. He got me a lower rate on my financing and a lower rate on the shipping of the vehicle. The sale was only for $15500 but he treaded me like it was a $50000 sale. I highly recommend him. More

Excellent service and not pushy at all. Purchased a used car, which I requested a few things done first, and picked up one week later, everything was done per my request. I waited a few weeks before writing car, which I requested a few things done first, and picked up one week later, everything was done per my request. I waited a few weeks before writing this, and so far no issues have developed. We WILL be back for future sales and service. Mike, as well as the rest of the staff were EXCELLENT. More

Purchase was easy and painfree. Richie spent a lot of time going over my new LR, so I could understand all the new features. I have been a long time service dept customer. I have always been treated li time going over my new LR, so I could understand all the new features. I have been a long time service dept customer. I have always been treated like family and the purchase of my new LR4 was no exception. I was an exceptional experience. More

I have never enjoyed th experience of buying a car at a dealership and was not looking forward to purchasing a used vehicle, but My salesperson, Raylene Sontagg, made the process easy. The pricing was fair dealership and was not looking forward to purchasing a used vehicle, but My salesperson, Raylene Sontagg, made the process easy. The pricing was fair, the service and follow up was excelent and the transaction was processed quickly. More

Raylene and the team constantly went above and beyond to help us order our Evoque. They were in constant contact with us and got us very fast responses to any questions we had. There was absolutely no press help us order our Evoque. They were in constant contact with us and got us very fast responses to any questions we had. There was absolutely no pressure when we went in to purchase the car, we felt comfortable and relaxed through the entire process. We had a wonderful experience and are so happy to now be a part of the Land Rover family! Even after purchasing we continued to be amazed at how outgoing the team members at the dealership were! We were pulled over on the side of the road one morning, trying to get some information for the navigation, Tim saw us on his way to work and pulled over to offer his assistance and to make sure everything was ok! Superb service after the sale was something we hadn't experienced with any other dealerships we had felt with in the past and we were completely blown away with the wonderful people at Royal. More

I own 2 Jags...both purchased at Royal. Would I do it again? Without hesitation. Service experience has been the key to our decision. Full explanation, timely delivery, most reasonable options presented again? Without hesitation. Service experience has been the key to our decision. Full explanation, timely delivery, most reasonable options presented and just plain friendly/personable people. David Layton in Service and Tim Taylor have been there every time. When it comes time to purchase another Jag I already knoe where I will go. More

Buying a car is not our idea of a fun time but this was not a typical used car sales experience. Tim Taylor was very easy to work with and actually helped to make buying a car a pleasant experience. This not a typical used car sales experience. Tim Taylor was very easy to work with and actually helped to make buying a car a pleasant experience. This was our first contact with Royal and probably will not be our last. We especially appreciated the no haggling pricing that was fair and at/below market value. We are enjoying our used Mercedes and are glad that we shopped at Royal. More

10 Years ago I bought a Kia from the Royal Automotive Group and it is nice to see the standards that made that experience so nice. This time at Royal Automotive Jag. Land Rover, Mini Cooper the buying, Group and it is nice to see the standards that made that experience so nice. This time at Royal Automotive Jag. Land Rover, Mini Cooper the buying, financing, ease and speed with which the whole deal happened reminded me why buying a car is and should be fun and exciting given it is the second largest purchase you usually make in your life. Pricing, terms, being updated as to what and how the process is going was a relief. I was not set in a room and allowed to wait it out. Yvette and the managers and assistants checked in frequently to see if I had any questions concerns needs. I would encourage anyone to check with any of the Royal Auto Group Dealers for a car and a clear deal and great service. More