Royal Jaguar-Land Rover of Tucson

New Range Rover LWB Purchase This purchase was for our third Land Rover (Disco II, and LR4) previously and the first time considering a Range Rover. Another first here, this was o This purchase was for our third Land Rover (Disco II, and LR4) previously and the first time considering a Range Rover. Another first here, this was our first time dealing with Royal Jaguar Land Rover Tucson. Our Sales Representative was Tim Taylor who we found to be most knowledgeable of the product line. Tim took ample time to preview the vehicle and answer all of our questions completely. At no point did we ever feel rushed or pressured. Tim was great to work with and was very sensitive to our needs throughout the transaction. The negotiation process and closing was professional, fair and efficient. I very much appreciated the Centre Manager, Mike Boniti for taking the time to join in and deal with us directly instead of the customary process seen at most dealerships where the decision makers remain cloistered in an office far and away from the customer and use sales staff as go betweens. We traded in a 2012 LR4 as part of the same transaction. We were very pleased with the trade in offer and felt the purchase price of the Range Rover was also fair. I will certainly keep Royal Land Rover at the top of my list for any future purchases and would not hesitate recommending them to others. More

very enjoyable Came to buy a used vehicle and trade my truck. I looked at a Buick, and met a great sales person named Mike. We made a deal thanks to the very nice b Came to buy a used vehicle and trade my truck. I looked at a Buick, and met a great sales person named Mike. We made a deal thanks to the very nice boss, I think his name was Mike as well. Then we talked to Kyle in finance and closed the deal. These folks were great and made many points with the wife. (flowers...) Thank you all so much, Jim Walker, and Stacey More

Fabulous experience Thomas Padula was exceptional. Really cares about our experience and we were happy to be his customer. Would recommend this dealership and Tom to eve Thomas Padula was exceptional. Really cares about our experience and we were happy to be his customer. Would recommend this dealership and Tom to everyone More

Jaguar purchase I've been dealing with Tim Taylor, sales; & Royal Jaguar service (David Layton) for 11 years, thru 4 cars. They are the reason I will not buy a vehicl I've been dealing with Tim Taylor, sales; & Royal Jaguar service (David Layton) for 11 years, thru 4 cars. They are the reason I will not buy a vehicle anywhere else. They seem to genuinely care about me and my business, and I have never been disappointed in all my dealings with them - both sales and service. Royal Jaguar is exceptional in customer satisfaction. More

Making the impossible a reality the experience unforgettable When searching for a used vehicle, nothing can prepare you for the unexpected, however, when it does happen under the most unusual circumstance, contr When searching for a used vehicle, nothing can prepare you for the unexpected, however, when it does happen under the most unusual circumstance, contradicting all known horrors of buying a used car, all I can say is, what just happened here. First a little background. I have purchased many different type new and used vehicles is my lifetime. For this experience, the most notable European models being two Volvo’s a Mercedes and Jaguar (all were great automobiles). After being overseas in Iraq and Afghanistan as the Director for Waste Management for 8 years supporting the American Wars Fighter I returned home disabled. With my family growing and in my condition we were in need of a larger vehicle. Along with my deteriorating health, my credit had gone south and after several failed attempts at other dealerships trying to purchase a used vehicle, I was convinced that this is not going to happen and had proven itself as inevitable. From the minute I drove on the lot at Royal Jaguar / Land Rover of Tucson was without question, a different experience and in a category all by itself. During my search, I was eventually greeted by a friendly no pressure, informed professional Michael Totman who was not only easy-going but sincere and made me feel welcome even after understanding my dismal situation. I had located a used Land Rover Range Rover HSE that could be a perfect fit for my family, but I had doubts because of my credit. After discussing the Range Rover with my wife (who is working in Afghanistan) and contemplating overnight our dilemma I returned to the dealership the next day. I met with the Manager Mike Sitzman who appraised my trade-in and then sat down with me. After evaluating my impasse Mike requested that I provide the information required as he rounded up the troops and put the wheels in motion. Mr. Stizman’s took control of my situation and he has proven to be a rare breed of true professional. Mike had the ability to identify, evaluate, and then provide the correct direction to my complex issues. I would say that his high proficiency of knowledge in the car business has made him a leading expert in his field and one of the few professionals who cares. He is not only on top of his game but brings extreme value to the Dealership. Who takes the time with someone that took a record setting three weeks to see that my family and I owed a Land Rover- Mike did!! Mike you showed that caring and persistence gets the job done and for that my family and I from our hearts thank you. While there may be many choices a person could make regarding a vehicle purchase, after what happened here, I highly recommend Royal Jaguar / Land Rover of Tucson but only if they are looking for someone who cares and is undoubtedly the best in the business. We love are Range Rover and for that we thank you Mike Sitzman- Manager, Rhonda Bystry- Banking, Kyle Henderson- Finance and Michael Totman- Sales for caring and your hard work making the impossible a reality and the experience unforgettable. More

Professionalism Friendly, readiness to assist and answer questions, knowledge of the car we were looking at, no high pressure sales, let us look on our own, gave us Friendly, readiness to assist and answer questions, knowledge of the car we were looking at, no high pressure sales, let us look on our own, gave us water which we needed (summer in Tucson), the roses are just a wonderful touch, the restrooms are superb. All of our cars will be bought at Royal from now on, our last NICE car will be a NEW Jag and we will be back. Thank you again, Constance Messner PS Mike is in LA, He will write a review when he is home More

FABULOUS AND AMAZING DEALERSHIP We had been looking for a small SUV for our daughter to drive. She had found one at another dealership that she said "I love this car, it's my dream We had been looking for a small SUV for our daughter to drive. She had found one at another dealership that she said "I love this car, it's my dream car". My husband and I went to look at it and I was truly disappointed with it and the sales person did not seem to be very knowledgeable so I voiced my opinions to both my daughter and my husband. Needless to say, I received numerous text messages from my daughter about the car and why did I have to be so negative and find things wrong with her dream car. The next day I sat at my desk and started to "surf the web" and came across Royal Jaguar - Land Rover Tucson and the Rogue we ultimately purchased. I called the dealership and was connected to Tim Taylor. I asked him numerous questions and was soooooooo delighted at his willingness to go out, find the car and call me back with answers to my questions. Tim asked if I wanted to go by and see the vehicle and advised me of his work hours but immediately told me that he would be more than willing to stay longer if those hours did not fit my time frame. Well, we went to the dealership and I have to say IT WAS THE MOST AMAZING, STRESS FREE PURCHASE WE HAVE EVER MADE. Tim was absolutely fantastic-friendly, kind, courteous, funny, talkative but not overly, and I did not feel as though I was being appeased by him so that he could make the sale. Our daughter stayed around for almost the entire process and was very impressed with Tim and how smooth everything went. Mike and Denise, what can I say, you both are FABULOUS. I highly recommend this dealership and would not hesitate to purchase another vehicle from them. The entire staff is REMARKABLE!!!!!!!! Armin & Velma Cicala More

Great High End Dealership Our salesperson, Tim Taylor and Mike Boniti, their Sales Manger are absolutely great to work with. There is no sales pressure and they work to provid Our salesperson, Tim Taylor and Mike Boniti, their Sales Manger are absolutely great to work with. There is no sales pressure and they work to provide you with the very best deal. This 2011 Jaguar XJ is my wife's car. She is extremely happy with the all aspects of the transaction and especially the car. I have an 2003 XK8 and have had it serviced by Royal for the last few years. My Service Advisor, David Layton does an outstanding job at reasonable prices, so I know our after sales experience will be the very best. Doug Dechant More