Royal Moore Mazda - Service Center

Charging $94. 95 for a replacement cabin air filter is ridiculous. I bought a high-end one from AutoZone for $30 (the base one was $12, which is likely higher than 95 for a replacement cabin air filter is ridiculous. I bought a high-end one from AutoZone for $30 (the base one was $12, which is likely higher than the cost of the one you would've installed at the dealership). You can't say the cost delta was "labor" as the mechanic has already removed the filter from my car to film the video and had to replace either the dirty or a new one. So there was zero additional labor involved with installing a new one. I also wasn't pleased with receiving a text with cash offer to purchase my vehicle. I did not ask for or give permission for such an evaluation. I left the dealership feeling somewhat scammed. Not sure I'll return. More

Not satisfied with the service and the outrageous diagnostic fee for them to do absolutely nothing. I will never buy another vehicle from them. diagnostic fee for them to do absolutely nothing. I will never buy another vehicle from them. More

Tim was awesome to work with. He kept me posted on the status of the vehicle. He kept me posted on the status of the vehicle. More

On 07/21/2025 I bought a Mazda Miata from Royal Moore because I had pleasant experiences on 08/21/2022 & 08/22/2022 buying a Subaru Forester, in 2012 buying a Toyota 4Runner and in 12/2003 buying a 1996 because I had pleasant experiences on 08/21/2022 & 08/22/2022 buying a Subaru Forester, in 2012 buying a Toyota 4Runner and in 12/2003 buying a 1996 BMW 740IL. The dealership employees were very professional, respectful and courteous. Special thanks to Avery Wilson, DJ Hoggard and HJ Tran. Avery Wilson has proved to be an outstanding salesperson who provided me with an after sale assistance. Sales Manager DJ Hoggard and Assistant Sales Manager HJ Tran kept the deal transparent and negotiation reasonable. More

Love the new service area. Robert was great. He was very thorough in explaining everything to me Robert was great. He was very thorough in explaining everything to me More

Very pleased with the service I received at Royal Moore. Tim was great and helped me navigate the best price for the issues i was having. I will continue my loyalty with Royal Moore! Tim was great and helped me navigate the best price for the issues i was having. I will continue my loyalty with Royal Moore! More

Fast, transparent service with friendly and knowledgeable staff. The new waiting area is really nice! staff. The new waiting area is really nice! More

Excellent service experience ! Royal Moore Mazda is miles ahead of their competition down the road. A much more pleasant experience. Royal Moore Mazda is miles ahead of their competition down the road. A much more pleasant experience. More

The waiting area was nice. I used the Wi-Fi to work. Nice to have coffee available. The video updates were a nice touch. I used the Wi-Fi to work. Nice to have coffee available. The video updates were a nice touch. More

I felt the time my truck was in shop was excessive. Communication was not up to par. I had to initiate almost all inquiries. I was not kept up to date on progress. I will be choosing a different dealer Communication was not up to par. I had to initiate almost all inquiries. I was not kept up to date on progress. I will be choosing a different dealer to perform any future problems, which I hope I do not have. My biggest complaint about my experience was I stopped in to talk to service representative two weeks prior and asked about the completion date due to having a vacation scheduled. I was told my vehicle would be completed and not to cancel my vacation plans. Well, I had to cancel my vacation plans. i was needing my truck to tow our travel trailer. More