Royal Moore Mazda - Service Center

I'm sure I already filled one of these out. I was met by a service advisor as soon as I pulled up. She already knew who I was. The whole process was very easy and the technician sent me video o I was met by a service advisor as soon as I pulled up. She already knew who I was. The whole process was very easy and the technician sent me video of what he found. Very impressed. More

Service transferring of cars to greeting and smiles made me feel my car was in good hands Thank you!!! me feel my car was in good hands Thank you!!! More

Everything was done that I asked for except a tire rotation for which I was probably billed for. I understand RM kept the best tires on the back, but this would be the 2nd time the rotation was not do rotation for which I was probably billed for. I understand RM kept the best tires on the back, but this would be the 2nd time the rotation was not done and there is uneven tire wear on the front tires. The advisor offered to put on the rack and do it at time of pick up. I did not have the time to wait unfortunately. Not really upset, but a little disappointed.. More

Your new building and waiting area are very pleasant. The expresso machine was a real treat! Good job. The expresso machine was a real treat! Good job. More

The best in town! I’m very happy with the service provided and how quick they got it done I’m very happy with the service provided and how quick they got it done More

Excellent and fast service, convenient appointment system. I had an email offer which I forgot to mention while making the appointment, but they still honored when I presented the email on my phone. S system. I had an email offer which I forgot to mention while making the appointment, but they still honored when I presented the email on my phone. Super satisfied. More

Great service! I waited in the customer service area & it was clean & welcoming. The wait for my car was about an hour & a very reasonable amount of time. I waited in the customer service area & it was clean & welcoming. The wait for my car was about an hour & a very reasonable amount of time. More

Repairs were completed to my new vehicle, longer than I had expected, but complete with no issues since repairs. Consider asking customers what detail level communication they like: technical, non-technica had expected, but complete with no issues since repairs. Consider asking customers what detail level communication they like: technical, non-technical, frequent, infrequent. This helps people feel more aware of what is being addressed to fix the issues. More

They fixed my car under warranty, and now it doesn't leak oil, which is great. oil, which is great. More

Payton was excellent & liked the videos; they helped explain future service requirements. I have already scheduled them. explain future service requirements. I have already scheduled them. More