Royal on the East Side

Service department outright lied to us at least three times during a three week period when they kept our Audi TT, claimed they were working on it, did not. Claimed they were awaiting parts (they were not). The service department also managed to somehow smash the cooling fan bracket and left it dangling in front of the engine. There was also a body "piercing" in the front end that required body shop visit in the aftermath. This is the worst dealership service I have every encountered with any car. DO NOT TAKE YOUR CAR HERE FOR SERVICE. I would not buy a car from this pack of liars and con men. Oh, as proof of all this, they did not charge us for keeping the car 3 weeks and performing minor work.

I purchased a Subaru Forester from the dealer, within a week I had to have a tire patched (it was sold to me with a nail in the tire). Within a month I spent 1200.00 in repairs including a new head gasket and within a month of that the car started using oil. I returned to the dealership but there was "nothing" they could do for me. I was criticized for having my car serviced with another mechanic and not the dealership. The only solution I was offered was "getting a good deal on a trade" By this point I'd only had the car 3 months. They assured me they would be in contact with me and keep an eye out for something that I might be able to trade the car in on. That was a month ago, I'd I've never heard from them again. I'm very disappointed in their service and ability to follow through. I would never buy another vehicle there again and I DO NOT recommend anyone else doing so. I thought I was going to a reputable dealer that would stand behind the vehicles they sold. I was mistaken.

the service department went from fixing an oil leak and a cv joint to making my vehicle undrivable @xmas time. I have been to dealership twice to pick up vehicle after it "was fixed & test drove" both times car was undriveable upon entering vehichle. car was not delivered as promised and when i picked it up no one was available to fix their second major screw up with abs control and check engine light on xmas eve. Under no circumstances should you ever have any service done at this location. they are incompetent and a disgrace to dealerships.