Rudolph Chevrolet

Bernie Doty is always professional and courteous.I bring Bernie Doty is always professional and courteous. I bring my wife's Buick LaCrosse to him because I trust him. He is honest and dependable. Bernie Doty is always professional and courteous. I bring my wife's Buick LaCrosse to him because I trust him. He is honest and dependable. More

Very professional Staff and Experience. Waiting area was clean and sanitary. Super communication from Service Consultant. I make a point to take all of my vehicles here. clean and sanitary. Super communication from Service Consultant. I make a point to take all of my vehicles here. More

The Rudolph dealership provided prompt and competent service. I was greeted at the appointed hour, and the oil change was completed on schedule. I will continue to avail myself of their professional s service. I was greeted at the appointed hour, and the oil change was completed on schedule. I will continue to avail myself of their professional services. More

First oil change service was fast and easy.Did I mention First oil change service was fast and easy. Did I mention I showed up a day earlier than my scheduled appointment? Chris made it happen anyway! Thank First oil change service was fast and easy. Did I mention I showed up a day earlier than my scheduled appointment? Chris made it happen anyway! Thanks guys!! New customer and its worth the drive from the Far Eastside for me so far so good More

I own a business in El Paso and Mike has been able to help me with all my companies vehicle needs. Thanks for helping us out! help me with all my companies vehicle needs. Thanks for helping us out! More

I PURCHASED MY 2020 CHEVROLET SILVERADO TRUCK AT VIVA CHEVROLET NEVER AGAIN WORST SERVICE EVER 😖 !! I MISSED YOU GUYS AT RUDOLPH CHEVROLET 😎!BEST SERVICE EVER !!😎🌟🌟🌟🌟🌟 CHEVROLET NEVER AGAIN WORST SERVICE EVER 😖 !! I MISSED YOU GUYS AT RUDOLPH CHEVROLET 😎!BEST SERVICE EVER !!😎🌟🌟🌟🌟🌟 More

Great service as usual, I've been a customer for 45 years. years. More

Super friendly staff. Loved online appointment available It felt great knowing that I was expected. I do miss the car wash. Would like to see it come back available It felt great knowing that I was expected. I do miss the car wash. Would like to see it come back More

If I could I would not even rate Rudolph Chevrolet Service Department AT ALL! I live in Converse, TX. I purchased a 2021 Chevrolet Silverado Texas Edition from Seguin Chevrolet. I was met by Bernie Service Department AT ALL! I live in Converse, TX. I purchased a 2021 Chevrolet Silverado Texas Edition from Seguin Chevrolet. I was met by Bernie Werner or Doty at the service center on Thursday March 25, 2021 at 7:00 A. M. I explained my situation as he plugged in the scan reader and it gave him the code or codes. We proceeded to his area. I did explain that we were in town for a funeral, and had to return by Saturday March 27th. Bernie stated that they were busy. I stated ok but once again I advised him we had to return to Converse, TX., by Saturday March 27th. I was requesting a loaner vehicle for the days while my Silverado was to be worked on. He stated he would have to talk with his service manager and that the person who deals with loaner cars had not arrived, Bernie approached me and stated there are no loaner cars available, and if they did I would not be driving this car back to Converse, TX. I asked what was I to do, Bernie clearly stated I do not know and that as he spoke with his service manager and they would not be able to look at the vehicle. I remined him that I must report to work on Monday March 29th. We were in town for a funeral. Clearly, I was upset, Bernie went back with his service manager and came back with a paper. He clearly stated that they were unwilling to help me at all. The service manager at this point did not even have the courtesy to come and speak with me. Bernie placed this paper in front of me. It showed Mission Chevrolet’s phone and address, and stated that they may have a loaner car for me and a possibility that they would be able to service my vehicle. I was furious by this time. 1st dealing with a funeral, 2nd they were being unwilling to help me and 3rd pushing me off to a different dealership!!! I clearly stated that he was washing his hands and giving my Silverado issues to a different location which was 23.1 miles away. I mentioned yet again you are washing your hands of my situation on to another dealership. That is disgusting that you would do this to me. He kept on stating that it is all he could do. I stated that was rude! That is sad that you would treat me in this manner, especially during our moment of trying to grieve over the loss of my mother-in-law. I was upset and frustrated, that I was being pushed aside. He turned my vehicle around and just handed my keys to me. This individual did not offer any other type of solution other than send me to another location. I at this point did not want to drive my truck any further fearing there would be additional damage done. I was left without any options. I called my wife to borrow a vehicle from a family member and follow me to Mission Chevrolet. We were in the process of getting ready to go to the funeral home, but instead of heading to the funeral home, I was on my way in a vehicle that I had no idea as to what more damage would be done to the Silverado traveling to Mission Chevrolet the 23.1 miles while being followed by my wife. I saw this philosophy on Rudolph Chevrolet’s website…. Rudolph Chevrolet’s Philosophy Has Always Been: • A customer is the most important person in our business • You are not dependent on us; we are dependent on you • You are not an interruption of work...you are the purpose of it • Our service is not a favor, you favor us by letting us serve you • You are not an outsider to our business, but a real part of it • Bring us your needs; it is our privilege to handle them Mr. Werner or Doty failed miserably in every aspect of this philosophy!!! I have nothing but disgust for this location, and I will not be recommending Rudolph Chevrolet for anything anytime soon! Sergio Diaz Aguilar More

Very positive dealer and sales experience. First rate sales person with good follow-up. Post sale processing paperwork completed quickly. First Chevy since 1975. Although a specialty vehicle (EV), loo sales person with good follow-up. Post sale processing paperwork completed quickly. First Chevy since 1975. Although a specialty vehicle (EV), look forward to long ownership and utility. More