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Rudolph Mazda

El Paso, TX

Overview
Reviews
Vehicles
4.6
93 Reviews
Call Dealership (915) 845-8501

5415 S Desert Blvd

El Paso, TX

79932

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Showing 93 reviews

February 27, 2024

Took care of recall but took a bit too long Overall since it was completed I am good More

by scatomic
Recommend Dealer
Yes
Employees Worked With
Lorena
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Feb 28, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with Lorena and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
February 06, 2024

I always have a good experience with Rudolph Staff is always cordial and responsive Good More

by SGOLTZ1
Recommend Dealer
Yes
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Feb 06, 2024 -

Rudolph Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
February 03, 2024

Great experience they were able to get me in my dream car! They were friendly, easy to work with, and very professional More

by edgarr1459
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
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Feb 05, 2024 -

Rudolph Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
February 01, 2024

She's an aknowledgeable person, helpful and very polite! ! You need to keep employees like Lorena. I feel very comfortable with her advise every time my car needs it. More

by SOLOPEZ0
Recommend Dealer
Yes
Employees Worked With
Lorena Carrillo
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Feb 02, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 23, 2024

He was very friendly and helpful. Everything was good but the shuttle. I ended up taking an uber. More

by pastrana_04
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
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Jan 24, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 21, 2024

The dealership had my car for almost a month and about ten days to just install an alternator More

by ELOYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loreno Carillo, Joe Maynez
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Jan 24, 2024 -

Rudolph Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 17, 2024

Easy to make appointment and the work was done quickly However, they have a shuttle but it takes more than an hour for them to take you . So i had to take an UBER myself to get back AND THEY DID NOT W More

by galatea19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Loreno Carillo
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Jan 18, 2024 -

Rudolph Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 14, 2024

It was Rudolph Honda, and the tech was Taylor. It was an excellent experience. I think the transmission should undergo a forensic examination. The situation for my daughter could have been a life More

by Ltsanchez47
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Joe Maynez
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Jan 15, 2024 -

Rudolph Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We are also glad to hear that everything worked out for your daughter and that she is safe. That is the most important thing! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 13, 2024

Personnel were very attentive and professional They truly value the quality of care given to the customer More

by Jimboslice
Recommend Dealer
Yes
Employees Worked With
Lorena, Alfonso, Joe
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Jan 14, 2024 -

Rudolph Mazda responded

Thanks for sharing about your experience with Rudolph Mazda. We appreciate your business, Jim, and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 13, 2024

I went in for a diagnostic. I signed for transportation, and I took a seat. About 20 minutes later, I was going home with a solution! More

by binderknees
Recommend Dealer
Yes
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Jan 14, 2024 -

Rudolph Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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