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Runde Chevrolet
East Dubuque, IL
234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 11 service reviews
March 10, 2025
I’ve always dealt with Greg because I really like him and I don’t like anyone else there. They’re too pushy. So here’s the thing, I bought a 2024 Jeep Grand Cherokee from the Manchester lot, and barely a cou I don’t like anyone else there. They’re too pushy. So here’s the thing, I bought a 2024 Jeep Grand Cherokee from the Manchester lot, and barely a couple thousand miles into it, I had all kinds of alarms flashing at me. It was covered under warranty and they got it fixed and it cost me nothing. The head guy in the service department (who’s name escapes me) was the most helpful customer service person I’ve ever talked to. My only problem is with (I believe it was) the guy running the dealership who gave me the rental car. Now I bought this vehicle from his dealership brand new and when I had a problem that was covered under warranty, he gave me a 20 year old car that barely ran, with 175,000 miles on it…and that is not an exaggeration. I was told I would get something comparable to what I have and this is what I get. My wife is in a wheelchair and it’s the middle of winter in the upper midwest. Now you would think I’d get a little better service than this, but I was very disappointed. Now I have more alarms going off in my vehicle so I’m going to have to go through this all over again. I’ll just wait until Spring to tell them about it so I don’t have to risk my life in some old piece of rental junk. I probably won’t buy from that lot ever again. More
by jefgustafson75
Employees Worked With
Greg Runde
January 13, 2023
I had a nightmare with Rundes poor service department. I felt as a single, older woman, they took advantage of me. I took my car in for a transmission fluid leak in December of 2021. After 7 months, 6 app I felt as a single, older woman, they took advantage of me. I took my car in for a transmission fluid leak in December of 2021. After 7 months, 6 appointments, 4 replaced seals, 18 phone calls and paid $1000.00, it still leaks! They never provided the service I paid for. At one point, they even admitted to replacing the wrong seal! When I tried to speak to one of the owners, Tim, regarding the poor service, overcharges, stress, time spent...he was very rude. Do not go to Runde Chevrolet unless you want to be ripped off! More
by Daisy
Employees Worked With
Tim Runde
July 15, 2019
Great service always! The staff is great and the service is second to none! I would recommend to anyone. It’s great to know your car will be fixed right at Runde! The staff is great and the service is second to none! I would recommend to anyone. It’s great to know your car will be fixed right at Runde! More
by Fred
Employees Worked With
Casey Fluhr
June 12, 2019
Horrible experience we will never be going back We bought a used car from them and started having issues with the car right from the start. They fixed some stuff but wanted us to pay to fix the rest We bought a used car from them and started having issues with the car right from the start. They fixed some stuff but wanted us to pay to fix the rest. Needed to say they are not getting the business and I will definitely not be recommending them to anyone for anything the car we bought should've never been resold. They don't stand behind what they sell we bought it as a family car and need to pay to fix it before we can trust it. More
by Jbausti
Employees Worked With
Amanda in customer service
May 28, 2019
Terrible service Bought a used car from them and within two weeks had to take it to have repairs done got it back the repairs were not fixed plus it's having more issu Bought a used car from them and within two weeks had to take it to have repairs done got it back the repairs were not fixed plus it's having more issues after getting it back from them then when I bought it. And now they will not return my phone calls. Very disappointed with my service and definitely do NOT recommend them for anything. More
by Jbausti
Employees Worked With
Wes Digman
March 19, 2019
My Visit to the Car Doctor Always take my vehicle to Runde. They are my Car Doctor. Maintain the vehicle and advise when and what to do in the future to take top car of my vehic Always take my vehicle to Runde. They are my Car Doctor. Maintain the vehicle and advise when and what to do in the future to take top car of my vehicle. They are part of my family. More
by NitJasOl
Employees Worked With
Casey and Pat
January 30, 2019
Service When I get my truck serviced at Runde's, I hope I get Casey every time! He is friendly, professional and helpful. He explains the service that has b When I get my truck serviced at Runde's, I hope I get Casey every time! He is friendly, professional and helpful. He explains the service that has been done and he clearly knows what he is talking about. Kevin Klein More
by Kevin Klein
Employees Worked With
Casey Fluhr, Greg Runde
May 25, 2017
Disappointing I work construction so getting a truck as a loaner would be beneficial. Also, I did not receive an inspection sheet showing condition of the vehicle a I work construction so getting a truck as a loaner would be beneficial. Also, I did not receive an inspection sheet showing condition of the vehicle and my fluids were not topped off as they claimed they would do. I'm almost positive the front end needs some adjustment but that seems to fall on deaf ears. It's terrible that a 23 year old kid can bust his xxx to buy a $58,000 truck and the service and benefits that's comes with the price tag is practically nonexistent. More
by ABCDEFG
Employees Worked With
Service Center
May 28, 2015
Fast and friendly. Didn't plan on buying a new car, but couldn't turn down the killer deal!! Very friendly and knowledgeable sales people at Runde. Very happy with the Didn't plan on buying a new car, but couldn't turn down the killer deal!! Very friendly and knowledgeable sales people at Runde. Very happy with the Equinox. More
by Barb72
Employees Worked With
Jake Meyer
June 24, 2013
I LIKE THE PLATVILLE DEALERSHIP AND PEOPLE THERE. SORRY, NOT CRAZY ABOUT EAST DUBUQUE. I HAVE HAD THREE THINGS DONE NOW AT PLATVILLE AND WILL BE BACK THERE AGAIN WEDNESDAY. NOT CRAZY ABOUT EAST DUBUQUE. I HAVE HAD THREE THINGS DONE NOW AT PLATVILLE AND WILL BE BACK THERE AGAIN WEDNESDAY. More
by 2161936
Employees Worked With
SCOTT IN AUTOMOTIVE IS A VERY FRIENDLY HELPFUL MAN. HE IS IN PLATTVILLE.
