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Rusnak Bentley Rolls-Royce

Pasadena, CA

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262 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 262 reviews

May 21, 2020

Ruben was awesome!!! Ruben was very helpful and knowledgeable he communicated every step of the way. I really appreciate that he followed up even after the service was don More

by User-6ef31d7e9f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
May 23, 2020 -

Rusnak Bentley Rolls-Royce responded

We are so glad to hear this! Thank you for the kind review. We look forward to serving you again in the future.

May 16, 2020

They did an awesome job. Ruben played the key role & Shawn played the key role and fixed the car. They communicated well and kept me informed of the developments with the car . More

by DRSHARMAOB1
Recommend Dealer
Yes
Employees Worked With
Ruben Granados, Shane Rutherford
May 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you so much for your awesome feedback for Ruben. We are happy to know of the outstanding care provided. Please feel free to reach out if we can assist with anything else. Our team is always happy to help!

May 15, 2020

Tier 2 Servicing I appreciate the transport service received and my servicing was good. It was convenient and professional. However, my vehicle was kept for six days More

by SWYATT10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Ruben Granados
May 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thanks for sharing your feedback. We definitely strive to provide quality care to our customers. Please do not hesitate to contact us directly for any future concerns. We are here to help!

May 15, 2020

So the dealership was cool however I purchased a vehicle from you and it was not cheap and there was only one key which I think was so no cool that 1 key for a vehicle and I only found out about it the day More

by LAPDFLYN
Recommend Dealer
No
Employees Worked With
Julia Golding, Ernnie Chi Leung Chan, Joanna Rodriquez, Warren Chen
May 15, 2020 -

Rusnak Bentley Rolls-Royce responded

LAPDFLYN, It is our policy that all new vehicles and any certified (Bentley, Rolls-Royce, Karma, and Maserati) pre-owned vehicles will include 2 keys as part of the transaction. We are only able to certify brands we represent as new car franchise. Brands other than the ones I listed are sold with the number of keys we have from the previous owner. We would be happy to assist you in finding the most economical way to get additional keys for the vehicle if it is an other make non-certified vehicle. If the vehicle was sold to you as a certified Bentley, Rolls-Royce, Karma, or Maserati I would appreciate you reaching out to me directly so we can get this corrected for you. Please contact me if you would like to discuss. It is our goal to have our clients extremely satisfied with their car buying and servicing experiences. You can reach me at aziemann@rusnakautogroup.com or 626-229-2782 (my direct line). Thank you, Anthony Ziemann General Manager

May 12, 2020

Fast good service, reasonable prices and washed cars for customers Too bad service not available on Saturday. Monday till Friday only. Great dealership friendly service More

by Bestbuyproduce
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
May 10, 2020

Used to be better brought my car in for new Pirelli tires. little services that were once automatic were haggled over like simply taking the car through car wash. the More

by CY_THESPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Lascano
May 25, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello, I regret you felt your service experience did not meet your expectations and I would appreciate further feedback about your concerns. Would you mind contacting me when you are available? I hope to connect with you. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

May 07, 2020

It was Good service for repairing my car as wellAndrew It was Good service for repairing my car as well Andrew was keep update repair status by text message and repairing car on scheduled as well More

by SANGYOONHWANG
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
May 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Andrew for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 01, 2020

Julia was great and I loved the pickup and delivery service. Very professional and my Maserati Quattraporte runs amazing! Time for a road trip. Thank you! More

by VANCEML
Recommend Dealer
Yes
Employees Worked With
Julia
May 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you so much for your feedback. We are happy to know of Julia's great level of care. If there is anything we can assist you with, please do not hesitate to reach out and let our team know. We hope you have an amazing road trip!

April 28, 2020

Left the car with a chip on the windshield to be fixed got it back with a crack and a lousy excuse. It’s only a $200,000 car. More

by ALEXANDER.MARGARIAN
Recommend Dealer
No
Employees Worked With
Ruben Granados
May 13, 2020 -

Rusnak Bentley Rolls-Royce responded

Alexander, I regret to find out about any services for your vehicle you had concerns about. I would appreciate the chance to connect with you about your feedback and better understand what happened. Please reach out to me with your preferred contact details. Your time is greatly appreciated. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

April 27, 2020

Wow....nice nice experience at service Service people are very nice and they went major extra mile for me during these trying times with covid. Not only did they get my car in and a rush j More

by dmsesq1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service rep
Apr 28, 2020 -

Rusnak Bentley Rolls-Royce responded

We always want to take care of our customers as best we can. Thank you so much for your feedback in regards to your satisfaction with your service experiences. If there is anything else we can do to assist, please let us know. We are here to help!

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