Rusnak Bentley Rolls-Royce

Great New Addition it was my first experience with Peter, the new Mazerati service manager. Peter was excellent. i had taken my Gran Turismo in for a 'check engine' li it was my first experience with Peter, the new Mazerati service manager. Peter was excellent. i had taken my Gran Turismo in for a 'check engine' light. he explained the minimum charge of over $200 for diagnosis. in the end, he waived the charge because it was such a minor issue (gas cap was not tightened) and he still had my car washed. Peter is a great new addition to the Mazerati service center. More

STAY AWAY FROM THIS PLACE----STEALERSHIP-------------------- called in the maserati dealer, rusnak, talked to the service adviser before taking the car in. the adviser gave us a price. took the car in, an hour called in the maserati dealer, rusnak, talked to the service adviser before taking the car in. the adviser gave us a price. took the car in, an hour later received a call saying that the car has an issue and cant perform a programming. the BODY CONTROL MODULE was replaced and needed to be programmed. before we took it in, we scanned the body control module and the only code there was the IMMOBILIZER NOT CODED. delaer wanted $600 for the programming instead of $200. we agreed. received a call saying they cant do it and the $600 is to start with, it will go higher. i denied the repairs, dealer adviser said that i still need to pay the $200 because they have done something on it. which is not what we wanted. we only wanted to get the BSI reprogrammed. this is very unprofessional and i am not going to buy anything from their parts story either. shame on rusnak maserati dealer, service dept More

Excellent Everyone was very helpful, I trusted the services department. Everyone that works there was very professional. They made me feel very comfortable Everyone was very helpful, I trusted the services department. Everyone that works there was very professional. They made me feel very comfortable leaving my car with them. I love that they cared about my car! They are an Awesome team! More

good service melody is so amazing helpful?best service in rusnak auto group service?she did it only one day , if break area have more food is better? oh recepti melody is so amazing helpful?best service in rusnak auto group service?she did it only one day , if break area have more food is better? oh reception lady so pretty,i like it,god job? More

very professional you did what you said you were going to do at the quoted rate over the phone. Completed the job as detailed in a timely fashion. IT'S THAT SIMPLE you did what you said you were going to do at the quoted rate over the phone. Completed the job as detailed in a timely fashion. IT'S THAT SIMPLE More

3 year service Courtney is always professional, attentive and considerate of our time constraints and schedule. She makes the process seamless and as painless as po Courtney is always professional, attentive and considerate of our time constraints and schedule. She makes the process seamless and as painless as possible. It’s always a pleasure working with her. More

Exceptional Customer Service!! I take my Bentley to this center based on the customer service of the Service Manager who is beyond amazing and really cares to help and is an EXCEPTI I take my Bentley to this center based on the customer service of the Service Manager who is beyond amazing and really cares to help and is an EXCEPTIONAL representative of Bentley!!! More

Excellent Service Drop off was efficient and friendly. Was able to complete major service on Bentley Continental GT and repair scratch on wheel as well as replace tire Drop off was efficient and friendly. Was able to complete major service on Bentley Continental GT and repair scratch on wheel as well as replace tire on same day by the promised deadline. More

Nice waiting room but the lack of refreshment and snacks This is my first Bentley, But the accondations were sub standard. BMW of Long Beach had Coffee, water, juice, soda, tea and pastries. I am sure t This is my first Bentley, But the accondations were sub standard. BMW of Long Beach had Coffee, water, juice, soda, tea and pastries. I am sure the added items would not bankrupt the company seeing the labor hour is 205.00 dollars. Also I live in Kern county and I read online if an item is shipped to you , you pay the sales tax in the county where you receive it, no one was able to verify that information and the business office was not helpful at all. More

Fixed our steering wheel shimmy the first time! We purchased this vehicle else where and took it back there for servicing and this wheel shimmy issue. They could not repair it after several visits We purchased this vehicle else where and took it back there for servicing and this wheel shimmy issue. They could not repair it after several visits back to them. We took our vehicle here, and they found a defect in the front suspension on our first visit. Thank You!! Now that we found a dealer that can properly diagnose defects and repair them we will be bringing our vehicle back knowing we will be taken care of. More