Rusnak/Westlake Audi

Always fast, friendly and professional I have been using the dealership for service since I bought my car there several years ago. Admittedly, haven't had any problems with the car, but th I have been using the dealership for service since I bought my car there several years ago. Admittedly, haven't had any problems with the car, but the scheduled service visits are always excellent. They are the best! More

I was treated like a valued customer Rusnak Audi Westlake has always treated me like they value my business. The Rusnak Westlake Service Department understands that they play an important Rusnak Audi Westlake has always treated me like they value my business. The Rusnak Westlake Service Department understands that they play an important role in my overall experience of the Audi brand, and my opinion on the Rusnak dealership in particular. The service I received throughout my 42 month lease has been excellent. I would like to extend a special thank you to Rich in the service department for always going above and beyond, he is a true professional! I highly recommend this dealership. More

Outstanding! Not only was the original problem fixed under warranty, but an additional issue was corrected at no charge saving me a second visit. In and out und Not only was the original problem fixed under warranty, but an additional issue was corrected at no charge saving me a second visit. In and out under 5 minutes! More

Excellent Service I came in for my 15k service. Adam was courteous and helpful. He seems to be passionate about his job. Answered all my questions and got me in a loane I came in for my 15k service. Adam was courteous and helpful. He seems to be passionate about his job. Answered all my questions and got me in a loaner car. Thank you for an amazing service! More

Really great service I bought my Audi six years ago , and I'm satisfied every time I take it in there for service . Carl is great and Adam is great . What more can I t I bought my Audi six years ago , and I'm satisfied every time I take it in there for service . Carl is great and Adam is great . What more can I tell you ? More

Great Service and Quick Fix The service department was friendly and helpful. They called with a diagnosis quickly and repaired my vehicle in 1 day. I also drove an awesome loan The service department was friendly and helpful. They called with a diagnosis quickly and repaired my vehicle in 1 day. I also drove an awesome loaner car in the meantime. Overall it was a hassle free friendly experience. More

Service Adam was great,,took me in very polite and professional helped me with what I needed done, git me in a loner car, hit the road and car war ready by th Adam was great,,took me in very polite and professional helped me with what I needed done, git me in a loner car, hit the road and car war ready by the end of the day..also did a follow up call the next day More

Very positive Walked in, first one there. Had not made an appointment but Karl said hello and said no problem. He explained it was a big service - 35,000mi for my Walked in, first one there. Had not made an appointment but Karl said hello and said no problem. He explained it was a big service - 35,000mi for my A3 tdi. We talked about the emissions issue a bit, but clearly no one knows what the fix will be. Karl called me when the car was ready, and since some of the promotional discounts were being mailed in a week, he gave me the special rates. I have had three Audis from Rusnak and do all service there because, while not cheap, they are alwasy helpful, explain things, don't rush me when i have a question, and if there is a less expensive option (like buy the part, you can put it in yourself in two minutes, we'll show you how". Just excellent service. Thanks Howard More

Good, but the financing took to too long but friendly The price of the car of the A3 2016 Audi was a little overpriced for a compact leased car. Although the car drives very smoothly and can excelerate f The price of the car of the A3 2016 Audi was a little overpriced for a compact leased car. Although the car drives very smoothly and can excelerate fast. In the beginning I was a little hesitant but the more I drive it the more I like it. All my life I was driving BMW's but I think I needed the switch. I hope I made the right decision. Too many last minute charges. I walked in thinking to pay 355 and ended walking out with 417. Overall I'm satisfied. More

Great experience The techs and service writers are excellent. As soon as I get there I am greeted and my issue was addressed and the techs always seem to know what th The techs and service writers are excellent. As soon as I get there I am greeted and my issue was addressed and the techs always seem to know what they are doing. More