Rusnak/Westlake Audi

Mitchell was very courteous, honest, and knowledgeable. He made my car shopping very pleasant. I definitely recommend him to my friends. He also brought the car to our house and spend good amount of time t He made my car shopping very pleasant. I definitely recommend him to my friends. He also brought the car to our house and spend good amount of time to explain the very complex computer system of the car. He even took time to help me set up my BMW automatic garage opener. More

We called the dealership and were referred to Mitchell Mayenschein. We told him what we were looking for and equipment etc. He did an excellent job of locating the car (scarce color) we were looking for a Mayenschein. We told him what we were looking for and equipment etc. He did an excellent job of locating the car (scarce color) we were looking for and captured it for us while it was enroute to the US (San Diego). We worked out price and purchase details by phone and email very efficiently and concluded the purchase arrangements. In a few days when car arrived we came to the dealership and did paper work with Mitch and docs with James. All very smooth. Mitch then introduced us to the Q5 and instructed us in the details of use of the car and equipment very efficiently and pleasantly and sent us on our way. All this done with one trip to the dealership. Saved us a lot of time and made purchase painless and pleasant. Mitch was very proactive in finding out our needs and satisfying them effectively. More

This is our first Audi purchase. Mitch was very knowledgeable about the cars. We were considering a couple of different models and he took a lot of time to ensure we found the right one for our ne knowledgeable about the cars. We were considering a couple of different models and he took a lot of time to ensure we found the right one for our needs. After our purchase, Mitch contacted us to provide answers to any questions we may have and to make sure we were satisfied with our choice of vehicle. His attention and friendliness made this an enjoyable experience. Jim made all of the required final paperwork easy. Both are very professional. More

Joseph was very helpful with my new car purchase he was very knowledgeable sales person with no pressure. I would recommended him to any one in the market of a Audi that would like 5 star service! Thanks very knowledgeable sales person with no pressure. I would recommended him to any one in the market of a Audi that would like 5 star service! Thanks for the great experience I will see you in three years when my lease is up. More

Mitch was very helpful with my new purchase & was very informative about not only Audi's but about other options for me as well, great job. very informative about not only Audi's but about other options for me as well, great job. More

Mitch was awesome! He helped me so much in purchasing my audi. This was the first time buying a car and it was excellent service! audi. This was the first time buying a car and it was excellent service! More

Mitchell and Nabeel were very helpful in securing the vehicle we wanted, and using AAA pricing along with a fantastic interest rate! We also appreciated their no pressure way of doing business with us. vehicle we wanted, and using AAA pricing along with a fantastic interest rate! We also appreciated their no pressure way of doing business with us. More

Mitchell is an extremely knowledgeable sales person, who provides all the information you need without "selling." Of course, Audi has great products, and Rusnak is a terrific dealership, but it's really nic provides all the information you need without "selling." Of course, Audi has great products, and Rusnak is a terrific dealership, but it's really nice to encounter someone who is on your side throughout the process. I heartily recommend Rusnak Audi Westlake in general, and Mitchell Mayenschein in particular. More

Mitchell was very helpful in helping me with my car purchase. I had a great experience and enjoyed it. I would recommend Mitchell at Rusnak Audi for all my friends and family who are looking for a new purchase. I had a great experience and enjoyed it. I would recommend Mitchell at Rusnak Audi for all my friends and family who are looking for a new ride. Thanks again Michelle!!! More

After a terrible sales experience at Audi West Covina in early July 2013, I was plenty dissatisfied with the Audi brand. Mitchell Mayenschein from Rusnak Audi in Thousand Oaks and I had been communicating early July 2013, I was plenty dissatisfied with the Audi brand. Mitchell Mayenschein from Rusnak Audi in Thousand Oaks and I had been communicating about a Q5 prior to my West Covina debacle, and he managed to coax me back to Audi with his straightforward and genuine attitude. Dealing with Mitch was great from the get-go. He listened to my story and really worked with me to find me a Q5 within my budget. The Q5 that I ended up with was a MUCH better Q5 than I would have purchased at West Covina, with much less mileage. It was really a blessing to find him. There was never any pressure throughout the entire process. Everything was done according to my timeline - not his. He was very patient and he really made it seem like he wanted the best for me. After purchase, Mitch was not available at pick-up (my schedule did not allow for same-day purchase and pick up). He was attending a conference 10 miles away and urged me to stop by so that he could grant me a tour of the car. When I arrived at the conference location, Mitch immediately made himself available and did what he promised. At that time, I noticed two cosmetic issues with the car that I had not noticed prior, and I also was unsatisfied with the detailing on the inside of the car. Mitch immediately made plans to correct the cosmetic imperfections and to have the car re-detailed. Soon after, a Rusnak Audi service technician arrived at my place of business and picked up my car. A few days later, I picked up the car - good as new. I would really like to thank Mitch for reengaging me with the Audi brand. I am very satisfied with my purchase, and when it's time for me to purchase a new car - or recommend someone to a fair sales person - Mitch will be the only option. More