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Russ Darrow Collision Center Of Madison

Madison, WI

Overview
Employees
Reviews
4.3
117 Reviews
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6525 Odana Rd

Madison, WI

53719

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Showing 117 reviews

April 11, 2025

Eric Pieper very helpful and explained things so I could understand them. Everything was done efficiently. More

by deb
Recommend Dealer
Yes
Employees Worked With
Eric Pieter
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Apr 11, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

April 11, 2025

The dealership had my car in the shop for about 3 months. This was frankly insane and I have never seen a job go for this long. All along the way there was a communication breakdown where I was not being upd More

by BRJONES314
Recommend Dealer
No
Employees Worked With
Craig
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Apr 14, 2025 -

Russ Darrow Collision Center Of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mauro Perez Jr. mauro.perez@russdarrow.com

April 10, 2025

It was friendly and fast. Good service. I did not have to wait for a long time. So it was great for me. More

by CARMENLOA0408
Recommend Dealer
Yes
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Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

April 10, 2025

Friendly and fast! I am a customer for life! thank you all for your service! More

by GJHILLIARD1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio, 5 stars!
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Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

April 09, 2025

Quick and reliable service! They are very attentive and flexible. Communication is great. Overall, I highly recommend. More

by DANANDSARAHESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Holm
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Apr 09, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

April 09, 2025

Staff listening to customer when the y have problems with they care they go beyond their service to give correct problem with customer care very caring understanding Joseph and his team A1 yes I wi More

by NINAWILCOX64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

April 09, 2025

Left the car the day before and the following day received a message saying it was done. Picked it up and that was it.Good service and nice people More

by ROMAOFATIMA
Recommend Dealer
Yes
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Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

April 08, 2025

Too many extra charges for services that aren’t made clear up front so you aren’t aware of them until after the service is completed More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauro Perez Jr. mauro.perez@russdarrow.com

April 06, 2025

The help was nice but the wait for the final paperwork was way too long. More

by Trobinson7
Recommend Dealer
Yes
Employees Worked With
Zack
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Apr 06, 2025 -

Russ Darrow Collision Center Of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Mauro Perez Jr. mauro.perez@russdarrow.com

April 05, 2025

Keep up the service and nice area to relax in the waiting room with free popcorn. More

by MKS601
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel
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Apr 05, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

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