Russ Darrow Collision Center Of Madison - Service Center

Sales person was Michael Krumm. Rated him a 5. No pressure and informative Pleasant Rated him a 5. No pressure and informative Pleasant More

They helped me find the vehicle I wanted, while the other kia dealer said we had to order and wait the 9 months. When I picked up the vehicle it seemed like a quick review of all the electronics. But I am g kia dealer said we had to order and wait the 9 months. When I picked up the vehicle it seemed like a quick review of all the electronics. But I am getting older and it is taking longer to understand how things work. Unfortunately the hybrid vehicle does not get the mileage as listed. As I get more used to it, the sportage seems like a nice vehicle More

Excellent service and friendly staff. Keep you updated as the work is in progress on your car Keep you updated as the work is in progress on your car More

Staff are all very personable. They know there stuff pretty well. A couple of things that I experienced with my car they had never heard of. Especially had great service, experienc They know there stuff pretty well. A couple of things that I experienced with my car they had never heard of. Especially had great service, experience and knowledge from Will Akins and Jonathan. More

Nice waiting area. Efficient service department. Car wash left hard-water drops on windshield and hood. Efficient service department. Car wash left hard-water drops on windshield and hood. More

Joe has always been so good to me. He's always showing up with the best customer service you can ask for. He is the only reason why I keep going back to this specific dealership for an He's always showing up with the best customer service you can ask for. He is the only reason why I keep going back to this specific dealership for anything related to my vehicle. Joe is an absolute gem! More

Everyone is so kind, helpful, and great at communicating. I would rate Russ Darrow a 5 if my scheduled oil changes wouldn't take 1.5-2 hours every single time. Other than the length of appointments, I am sat I would rate Russ Darrow a 5 if my scheduled oil changes wouldn't take 1.5-2 hours every single time. Other than the length of appointments, I am satisfied More

I asked for the free car wash but it was not done. They did not put a new stick in my top left windshield. And they raise a price $20. If you're going to raise the price at least give the best service They did not put a new stick in my top left windshield. And they raise a price $20. If you're going to raise the price at least give the best service. More

Russ Darrow always delivers great service and they are upfront about what type of work needs to be done to the car. upfront about what type of work needs to be done to the car. More

Eric took time to explain in detail about maintenance on my Rio and time frames for those services. Was informative about recalls my Rio and time frames for those services. Was informative about recalls More