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Russ Darrow Collision Center Of Milwaukee

Milwaukee, WI

4.4
130 Reviews
At Russ Darrow Collision Center of Milwaukee, we make auto repair easy and hassle-free. Located in the heart of Milwaukee, we work directly with your insurance company—so you don’t have to. Whether it’s a minor fender bender or major collision damage, our experienced team is here to restore your vehicle with expert care and precision.
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9301 W Brown Deer Rd

Milwaukee, WI

53224

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Showing 130 reviews

October 14, 2025

Very accommodating friendly and expedient! I was impressed. I loved it so much that I wished I was in the market for a car. More

by MARKH1894
Recommend Dealer
Yes
Employees Worked With
Idk nice guy only guy left later Friday night at the service desk for an oil change
Oct 14, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

October 04, 2025

The worker who took (& returned) my car keys for my 1st oil change with you was professional and friendly. He even joked about the website/video of my car IN the service bay. (My "dumb phone" didn't g More

by JOHN_SCHULDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

October 02, 2025

Friendly friendly, caring Jillian and Shannon was the greatest help. They work with you explaining everything you need to know. God bless those two if I need help again they would be the ones I’ll go to More

by JACKHEZZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Barns and Shannon
Oct 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

October 02, 2025

The people located at this facility are professional, hardworking, polite and very dedicated to the work they perform. I really appreciate them for the work they completed on my vehicle this past week. More

by rico.vinson2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 24, 2025

There's a gentleman that helped me. His name is Mike. He have a beer and he's vomited and he made me feel comfortable. I was so nervous. I was talking so fast. I was worried about my ca More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Milwaukee, we look forward to having you as a valued customer for many years to come! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 15, 2025

Service department blocked my emails and I am not sure why. The vehicle I purchased from R. Darrow is experiencing a couple issues and I was trying to get them resolved. More

by MATTHEWLAMBRIES
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Rehfeldt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine Heard
Sep 19, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Matthew, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 13, 2025

Great. Place Very. Nice. People. Great. Place. To. Buy. A. Car. Great. People. Will. Go. Back. Again More

by DODGEGIRL35
Recommend Dealer
Yes
Employees Worked With
Lesia. Matthis
Sep 13, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for your feedback on your recent visit to Russ Darrow Collision Center Of Milwaukee. It's great to hear that we were able to assist you and that you had such a positive experience. Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 13, 2025

Shaun made the experience seamless and easy for me. Before I arrived to drop off my truck Shaun had the rental ready and I was out in 10 minutes. More

by Ikea89
Recommend Dealer
Yes
Employees Worked With
Shaun
Sep 14, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 12, 2025

I was in need of an oil change and tire rotation. I was told of my wait time (I did not have an appointment, three cars ahead of me). I was promptly and efficiently serviced, then on my way. More

by MJ
Recommend Dealer
Yes
Employees Worked With
I believe his name was Aaryn
Sep 12, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 09, 2025

Over great experience! Communication improvements needed regarding vehicle updates. Coffee maker was broken during my visit. More

by easmith71
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

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