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Russ Darrow Collision Center Of Milwaukee

Milwaukee, WI

4.4
127 Reviews
At Russ Darrow Collision Center of Milwaukee, we make auto repair easy and hassle-free. Located in the heart of Milwaukee, we work directly with your insurance company—so you don’t have to. Whether it’s a minor fender bender or major collision damage, our experienced team is here to restore your vehicle with expert care and precision.
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9301 W Brown Deer Rd

Milwaukee, WI

53224

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Showing 127 reviews

September 24, 2025

There's a gentleman that helped me. His name is Mike. He have a beer and he's vomited and he made me feel comfortable. I was so nervous. I was talking so fast. I was worried about my ca More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Milwaukee, we look forward to having you as a valued customer for many years to come! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 15, 2025

Service department blocked my emails and I am not sure why. The vehicle I purchased from R. Darrow is experiencing a couple issues and I was trying to get them resolved. More

by MATTHEWLAMBRIES
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Rehfeldt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine Heard
Sep 19, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Matthew, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 13, 2025

Great. Place Very. Nice. People. Great. Place. To. Buy. A. Car. Great. People. Will. Go. Back. Again More

by DODGEGIRL35
Recommend Dealer
Yes
Employees Worked With
Lesia. Matthis
Sep 13, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for your feedback on your recent visit to Russ Darrow Collision Center Of Milwaukee. It's great to hear that we were able to assist you and that you had such a positive experience. Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 13, 2025

Shaun made the experience seamless and easy for me. Before I arrived to drop off my truck Shaun had the rental ready and I was out in 10 minutes. More

by Ikea89
Recommend Dealer
Yes
Employees Worked With
Shaun
Sep 14, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 12, 2025

I was in need of an oil change and tire rotation. I was told of my wait time (I did not have an appointment, three cars ahead of me). I was promptly and efficiently serviced, then on my way. More

by MJ
Recommend Dealer
Yes
Employees Worked With
I believe his name was Aaryn
Sep 12, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 09, 2025

Over great experience! Communication improvements needed regarding vehicle updates. Coffee maker was broken during my visit. More

by easmith71
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 09, 2025

Very prompt service oil change and tire rotation. Didn’t reset the oil monitor though. It’s done. More

by BRYANDAVIS0599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 07, 2025

Great people , great service, great experience. Not to long of a wait either good job! More

by DJPETTIGREW504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 06, 2025

The dealership was very fast and professional with my warranty work. Big kudos to Kris, my service adviser. More

by karryon_dietrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris
Sep 06, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 05, 2025

Did a great job figuring out what the issue was and communicated along the way. More

by joe.hoffmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris the service writer
Sep 05, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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