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Russ Darrow Collision Center Of Milwaukee

Milwaukee, WI

Overview
Employees
Reviews
4.4
130 Reviews
At Russ Darrow Collision Center of Milwaukee, we make auto repair easy and hassle-free. Located in the heart of Milwaukee, we work directly with your insurance company—so you don’t have to. Whether it’s a minor fender bender or major collision damage, our experienced team is here to restore your vehicle with expert care and precision.
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9301 W Brown Deer Rd

Milwaukee, WI

53224

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Showing 130 reviews

March 13, 2025

Extremely expensive, when price checking against online parts and service other places. If you have any mechanical inclination or don't want to get ripped off, go elsewhere More

by michal71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for providing this feedback, Michal, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 08, 2025

The service and quick repair was outstanding. I was kept informed of every step throughout the process. I appreciated the video to show what repairs were needed. More

by Nonnieof2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hassan??
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Mar 08, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Nonnie, Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 03, 2025

Very slow. Not deliberate or determined to provide good customer service. I've used the dealership before. My experiences have not been great. Technical experti More

by roberts101.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan and Service Manager?
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Mar 06, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

February 28, 2025

Very helpful and courteous. Answer all question asked, Mike was very friendly and informative. Thank you More

by DARKSTARDEZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine, Tyler, and Mike
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Mar 03, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

February 25, 2025

Closer to home. Friendly service and they make sure the customer leaves with a smile on their face. This is now my home base car care center for all my car services More

by rholt7478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth the receptionist Ted Porter and Danny
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Feb 26, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

February 22, 2025

Horrible service they have I wish I would have choosen to go elsewhere and get help More

by renaeburrell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Feb 26, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Renae, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Martin Rehfeldt martin.rehfeldt@russdarrow.com

February 17, 2025

Staff was easy to work with,kept me updated and the work on vehicle looks great More

by bond.leonard13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry can’t recall names
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Feb 17, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Leonard, and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

February 12, 2025

Chris H. is the best service writer I’ve come across in all my dealings with dealerships. More

by cdroudes16852
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 12, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Collision Center Of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Martin Rehfeldt martin.rehfeldt@russdarrow.com

February 12, 2025

Muy buen servicio. . I will go back for service any time Thanks to serviceman Germain ( my friend ). More

by Ector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain
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Feb 12, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

February 02, 2025

Excellent work great customer service great car wash keep up the great work! We will return More

by pilisosa24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
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Feb 03, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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