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Russ Darrow Collision Center Of Milwaukee

Milwaukee, WI

Overview
Employees
Reviews
4.4
102 Reviews
At Russ Darrow Collision Center of Milwaukee, we make auto repair easy and hassle-free. Located in the heart of Milwaukee, we work directly with your insurance company—so you don’t have to. Whether it’s a minor fender bender or major collision damage, our experienced team is here to restore your vehicle with expert care and precision.
Contact Dealership

9301 W Brown Deer Rd

Milwaukee, WI

53224

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Showing 102 reviews

July 18, 2025

I have a really good experience with my truck being serviced at your service center, everyone was very nice and helpful. The waiting room is very comfortable, your sales team seems very friendly as the More

by KEVIN.SHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 18, 2025

The job was done as quickly as possible. The video showing the issue was very helpful. More

by Lkrenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 14, 2025

Little to no communication, and no reports to carfax or myself. They never rotated my tires, half filled my oil, overfilled my coolant, broke my hood supports, and never informed me or reported to carfax t More

by RKICEMAN.RK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com

Jul 17, 2025 -

RKICEMAN.RK23 responded

I’ve asked several times for just that! I been told the same thing every time some one will reach out soon and I get nothing!

July 13, 2025

My car still has the same problem going on with it before work was done to it, and I had a warranty and still had to come out of for the vehicle to have the same problem More

by Qhankins1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 11, 2025

I brought my car in on the wrong day. They still took it and call me back with the problem that day and they fixed it the next day. Great service thank you More

by marilynausbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 09, 2025

Easy to get vehicle in for service. People were friendly and helpful. No water in the waiting area. More

by angela.r.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to leave us a review, Angela. Thank you for choosing Russ Darrow Collision Center of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 06, 2025

Nice people hard working Good experience jut took a bit longer then expected, over all good More

by SERGIUGHERASIMOV98
Recommend Dealer
Yes
Employees Worked With
Noah
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Jul 06, 2025 -

SERGIUGHERASIMOV98 responded

Nice people and hard working

Jul 07, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 28, 2025

Will not come back because they don’t clean up the oil that spills onto the frame. Then it drips on your driveway More

by bremmerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 28, 2025

My vehicle was not gassed up, and a rental car was not ready for me when I dropped off my vehicle to have the towing package installed. Both of which were discussed with the salesman before the appointmen More

by BELLEAUTJ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tashawn Noah
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Jul 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 26, 2025

It was quick and efficient I would recommend you guys to my friends in the future. More

by OKIMMONS
Recommend Dealer
Yes
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Jun 26, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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