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Russ Darrow Collision Center Of Milwaukee

Milwaukee, WI

4.4
43 Reviews
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9301 W Brown Deer Rd

Milwaukee, WI

53224

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Showing 43 reviews

April 09, 2025

I bought my vehicle from there and I’m not disappointed. The first time I ever bought me a vehicle from the dealership and then we’re pretty good. More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Martin Rehfeldt martin.rehfeldt@russdarrow.com

April 08, 2025

Staff are unfriendly, didn’t mention the washer is down, and were not cooperative on explaining stuff More

by Hashim4ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Hashim, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com

April 08, 2025

Service was done as explained and done on time. Disappointing that credit card is now charged 3% fee. Most large expenses have been paid this way, but will have to go back to a check book. More

by pwmequon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Milwaukee, we look forward to having you as a valued customer for many years to come! Martin Rehfeldt martin.rehfeldt@russdarrow.com

April 06, 2025

They're go-getters! ! They're pleasant, kind, smiles are very welcoming. This 'TEAM' are with you every step of the way 7ntil the vary end of your vehicle purchase, right More

by WHITSETTPAMELA
Recommend Dealer
Yes
Employees Worked With
Dejanae
Apr 07, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

April 04, 2025

Very prompt and fast in and out of there for an oil change Just great More

by barbfranke
Recommend Dealer
Yes
Employees Worked With
Kristian
Apr 04, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

April 01, 2025

Great service, always does a great job. No hassles Very friendly, and great service, even when it's crowded they get you in and out as fast as possible More

by Tee
Recommend Dealer
Yes
Apr 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Collision Center Of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 30, 2025

My car was not entered into the system when I dropped it off causing them to say it was not there when I called later to see if it was done. Later around 3pm they said i was sent a text saying they were wo More

by lp3stokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 30, 2025

From the arrival to the departure there is a scenario of professional impeccability very seldom seen, I truly felt welcome and cared for. Born in Argentina, in the States since 1986. THANK YOU GUYS. More

by Alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 29, 2025

Always professional, courteous, & helpful. Knowledgeable technicians on site to take care of my auto issues. Please keep up the great service & work! More

by Byron Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Villmow, Reid McLean
Mar 29, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 27, 2025

Five thumbs 👍🏾 up no no no no no no no no no no no no no More

by mzlgriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com