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Russ Darrow Collision Center Of Milwaukee

Milwaukee, WI

4.4
128 Reviews
At Russ Darrow Collision Center of Milwaukee, we make auto repair easy and hassle-free. Located in the heart of Milwaukee, we work directly with your insurance company—so you don’t have to. Whether it’s a minor fender bender or major collision damage, our experienced team is here to restore your vehicle with expert care and precision.
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9301 W Brown Deer Rd

Milwaukee, WI

53224

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Showing 128 reviews

July 24, 2025

I wrote this report before so I don’t know really what happened to it, but I had a good time very professional time at your dealership work was done accurately and I was satisfied with the end results More

by MICHAELAUGUST54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 22, 2025

Awesome very professional and tentative than a great job. Easy to work with made me feel special and part of the Jeep family. More

by Drybacki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike from the service department who signed me in for service was awesome. He kept me well informed.
Jul 22, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 22, 2025

Always quick and efficient service from the Russ Darrow CDJR Team. Appreciate their new use of video to show what’s been done to my vehicle. More

by p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian
Jul 23, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 20, 2025

Tashawn was very knowledgeable the process did take a little long but I was satisfied with my end results More

by GIVONDA05
Recommend Dealer
Yes
Employees Worked With
tashawn.noah@russdarrow.com
Jul 20, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's fantastic to hear that Tashawn provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 19, 2025

Great salesmanship! !! Our visit was very good; we were greeted with kindness. We were told to wait with amenities; coffee/water..., we were given results & given recomme More

by Ms3dfat
Recommend Dealer
Yes
Employees Worked With
Jermaine
Jul 19, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 19, 2025

The place was nice and clean as well as the staff were a freindly group More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 18, 2025

I have a really good experience with my truck being serviced at your service center, everyone was very nice and helpful. The waiting room is very comfortable, your sales team seems very friendly as the More

by KEVIN.SHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 18, 2025

The job was done as quickly as possible. The video showing the issue was very helpful. More

by Lkrenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 14, 2025

Little to no communication, and no reports to carfax or myself. They never rotated my tires, half filled my oil, overfilled my coolant, broke my hood supports, and never informed me or reported to carfax t More

by RKICEMAN.RK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com

Jul 17, 2025 -

RKICEMAN.RK23 responded

I’ve asked several times for just that! I been told the same thing every time some one will reach out soon and I get nothing!

July 13, 2025

My car still has the same problem going on with it before work was done to it, and I had a warranty and still had to come out of for the vehicle to have the same problem More

by Qhankins1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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